Jobs at Novibet

Manage a portfolio of VIP iGaming customers, build long-term relationships, identify sales opportunities, provide high-value customer support, attend hospitality events, coordinate with internal teams, and report on account progress and forecasts using key account metrics.

Serve as on-call first responder; lead incident triage and post-incident reviews; own observability (alerts, dashboards, logs, tracing); define SLIs/SLOs; reduce incident frequency and blast radius; automate remediation and build runbooks; drive platform and infrastructure improvements; collaborate with engineering and DevOps on reliability, capacity planning, and release gating.

Serve as the first point of contact for VIP players across channels: resolve issues, answer queries, promote rewards and promotions, escalate to internal teams, and ensure VIP-related processes and policies are followed.

Provide high-level administrative support to senior leadership: manage calendars, meetings, international travel and visas, prepare materials, track expenses, coordinate projects and PR/events, handle confidential information, and liaise across departments to ensure timely follow-up and efficient operations.

Serve as primary contact for VIP players via calls, email and chat; resolve issues, promote offers, escalate to Trading/Bonuses/Risk/Payments, and uphold company policies while prioritizing VIP satisfaction.

Build, maintain, and improve cloud infrastructure, automate deployments and CI/CD pipelines, monitor systems, manage backups and disaster recovery, containerize applications, and define DevOps best practices across teams.