Teams at Novibet

Manage a portfolio of VIP iGaming customers, build long-term relationships, identify sales opportunities, provide high-value customer support, attend hospitality events, coordinate with internal teams, and report on account progress and forecasts using key account metrics.

Serve as on-call first responder; lead incident triage and post-incident reviews; own observability (alerts, dashboards, logs, tracing); define SLIs/SLOs; reduce incident frequency and blast radius; automate remediation and build runbooks; drive platform and infrastructure improvements; collaborate with engineering and DevOps on reliability, capacity planning, and release gating.

Serve as the first point of contact for VIP players across channels: resolve issues, answer queries, promote rewards and promotions, escalate to internal teams, and ensure VIP-related processes and policies are followed.