Teams at NOV

Develops and improves solids control and waste management equipment through mechanical design, FEA/CFD simulation, modeling, testing, validation, material selection, and root cause analysis. Provides sustaining engineering and operational support, collaborates cross-functionally, ensures compliance with standards, and contributes to continuous improvement, technical guidance, and knowledge sharing.

Leads a large customer support center, managing staffing, performance, coaching, succession planning, escalations, and daily service operations. Owns customer satisfaction, response-time, ticket-resolution, abandoned-call, and SLA metrics. Coordinates critical service disruptions and complex issues across Sales, Product, Engineering, Operations, and Field Service. Establishes support policies, improves processes and technology usage, and drives employee and customer experience improvements.

Leads end-to-end recruitment for senior, specialist, complex, and scarce-skill roles up to Director level. Advises leaders and HR partners on hiring strategies, market conditions, success profiles, structured assessment, and candidate engagement. Uses recruitment data, market intelligence, enterprise systems, and approved AI to improve hiring quality and fairness. Mentors colleagues, calibrates interviewers, manages complex searches, and supports recruitment process improvements while maintaining confidentiality and compliance standards.