Jobs at Northwest Administrators, Inc

Provides front-desk customer service by answering and routing calls, taking messages, directing faxes and deliveries, assisting walk-in customers, and managing reception and switchboard opening and closing tasks. The role requires strong communication, organization, multitasking, teamwork, and a service-oriented approach. Fully paid training is provided, with no sales responsibilities.

Lead multiple concurrent, cross-functional projects from planning through delivery, ensuring completion on time, within scope, and within budget. Responsibilities include defining scope and deliverables, developing schedules and resource plans, managing risks and vendors, coordinating stakeholders, monitoring progress, resolving issues, and documenting lessons learned. The role requires five or more years of project management experience and is hybrid, with three days per week onsite in Seattle.

Serves as the technical authority for enterprise infrastructure, including VMware virtualization, SAN/NAS storage, backup and disaster recovery, Windows servers, identity, endpoints, Microsoft 365, Exchange, Azure, and mobile device management. Designs, deploys, secures, monitors, and maintains highly available systems; performs capacity planning, recovery testing, hardware administration, troubleshooting, and infrastructure documentation. Provides senior-level customer support and helps administer Microsoft Copilot and other approved AI services.

Leads pension accounting and contract review operations, supervising staff, ensuring accuracy and compliance, reviewing labor agreements, resolving issues with unions and employers, analyzing performance data, supporting system and policy improvements, coordinating releases and documentation, and assisting with strategic initiatives and administrative duties.

Acts as the liaison between business stakeholders and software development teams. Gathers and documents requirements, translates them into functional specifications, evaluates system changes, develops process workflows and prototypes, supports user acceptance testing, maintains documentation, and provides functional and technical support. The role requires strong analytical, communication, troubleshooting, and organizational skills, with pension administration knowledge and proficiency in Microsoft business tools preferred.

Serve as a trusted execution partner translating strategic priorities into action. Lead planning and execution of cross-functional initiatives, coordinate leadership operating rhythms, improve processes, manage change, set performance metrics, identify risks, and run special projects to deliver measurable business outcomes.

Lead the organization's learning and development strategy: assess needs, design and deliver instructor-led and blended learning, manage the LMS, build onboarding and leadership programs, partner with HR and business leaders, measure effectiveness, and continuously improve training to drive employee performance and business results.