Jobs at Nivoda

Provide remote customer support through live chat, WhatsApp, and email; resolve issues involving logistics, orders, and website bugs; meet response and resolution KPIs; identify root causes; and collaborate cross-functionally as the customer advocate.

Create and revise production-ready jewelry CAD models for export clients. Ensure designs meet finishing, structural, stone-setting, metal-weight, durability, and manufacturing standards. Incorporate client feedback quickly while maintaining accuracy and quality under pressure. Manage multiple projects and deadlines, track work in Excel, and communicate clearly with the office team.

Build and operate production search, ranking, recommendation, and multimodal AI systems for a global jewellery marketplace. Own machine-learning models end to end, including feature development, training, evaluation, deployment, monitoring, and low-latency serving. Develop contextual and conversational search, image-based retrieval, learning-to-rank systems, and embedding pipelines. Define ranking experiments, evaluate LLM behavior, and design graceful recovery from probabilistic failures across multi-tenant storefronts.

Own backend services and frontend experiences across signup, onboarding, verification, activation, checkout, and customer lifecycle management. Build event-driven systems, integrate identity and risk providers, handle sensitive financial data, run experiments, and analyze funnels using SQL and Snowflake. The role also involves evaluating AI-generated code, analysis, and customer messaging while collaborating with Product, Data, and Risk in an ambiguous, high-ownership environment.

Processes and validates supplier invoices in NetSuite, reconciles supplier payments and allocations, investigates discrepancies, and supports month-end accounts payable reconciliations. The role requires strong attention to detail, accuracy, deadline management, Excel proficiency, and collaboration with Finance and Operations teams. This is a one-year contract based in Mumbai with Monday-to-Saturday overnight working hours.

The role involves quality controlling diamonds and gemstones, managing shipments, handling customer queries, and supporting office operations.

Build and support Nivoda’s go-to-market infrastructure through integrations, event flows, automations, and services. Translate stakeholder needs into reliable technical solutions across Salesforce, GTM tools, Snowflake, and enrichment systems. Apply APIs, webhooks, queues, workflows, testing, monitoring, version control, and safe deployment practices while handling failures, retries, duplicates, and recovery documentation.

Lead Nivoda’s global marketing function and build a predictable growth engine for its two-sided B2B marketplace. Responsibilities include developing growth strategy, hiring and managing the marketing team, owning demand generation, pipeline, attribution, experimentation, product marketing, brand, lifecycle marketing, localization, budget allocation, and board-level reporting. The role partners closely with Sales, Revenue, Product, and executive leadership to drive acquisition, activation, retention, and marketplace growth across international markets.

Lead supplier acquisition and growth for the gemstone category from the Bangkok office. Manage day-to-day operations, logistics, and compliance; optimize supplier listings and inventory; use data to drive performance and revenue; recruit, train, and lead the local operations team; and collaborate cross-functionally to uphold quality and operational excellence.

Lead and coach a North America SDR team to generate pipeline: recruit and ramp SDRs, build outbound playbooks, do live call coaching, manage Salesforce hygiene/reporting, partner with AEs and marketing, and scale the sales development function.

Own Nivoda’s net-new customer acquisition and demand generation strategy as a hands-on individual contributor. Manage Google and Meta campaigns, develop scalable paid and organic channels, run account-based programs, and use value-led content and tools to generate qualified jeweller leads. Partner with data, GTM engineering, and SDR teams to improve attribution, conversion, and revenue measurement. Test, scale, or discontinue initiatives based on performance, with potential to build and lead a future growth team.

Own Nivoda’s social media strategy, content calendar, campaigns, newsletter, and community presence. Develop compelling stories and short-form copy, repurpose major content into social-first assets, coordinate designers and video partners, and connect campaigns across social, email, events, and other channels. Track performance, use data to optimize content, and build efficient processes within a fast-moving remote marketing team.

Own Nivoda’s product marketing strategy, including positioning, messaging, product launches, competitive intelligence, sales enablement, website narratives, pricing and packaging communication, and customer research. Partner closely with product, growth, sales, demand generation, and content teams to create consistent messaging that drives adoption among independent jewellers. This hands-on senior individual contributor role offers the opportunity to build a product marketing function over time.

As a Sales Development Representative, you'll proactively identify and engage prospective jewelry businesses, qualify leads through calls and emails, and collaborate with the Account Executive team to drive sales growth.

Lead a cross-functional growth squad to improve acquisition, conversion, and early retention. Run experiments, prioritize data-driven roadmap, embed AI where valuable, build dashboards, and collaborate with Sales, CS, and Marketing to drive measurable growth.

Leads EMEA fulfillment and logistics operations across the Netherlands, UK, and South Africa. Owns operational KPIs, intake, quality control, shipping, returns, carrier relationships, SOPs, process improvement, data-driven performance management, and cross-hub alignment. Manages regional teams and develops a culture of accountability, precision, and continuous improvement while partnering with suppliers, customer support, and global stakeholders.

Operate and maintain photography equipment (Gem Lightbox), follow SOPs, keep accurate records, ensure efficient machine operations and assist with extended-hour workflows.

Manage inbound and outbound shipments, coordinate with suppliers across Mumbai and Surat, own end-to-end fulfilment (QC to dispatch & returns), maintain and reconcile inventory of diamonds and gemstones, handle exceptions and damaged goods, generate operational reports, create and improve SOPs, and contribute to BRDs and process improvement initiatives.

The Jewellery Operations Executive will manage end-to-end order execution, from quoting to delivery, ensuring efficient coordination with manufacturers and customers while identifying process improvements.

Lead India fulfilment operations end-to-end: collections, outbound shipments, export documentation, carrier and customs relationships. Own KPIs, run SQL-driven analysis and reporting, design SOPs, implement process improvements, and manage and develop the India fulfilment team while coordinating with global hubs.