Jobs at Nivoda

Handle, inspect, and repackage incoming and outgoing diamond shipments while maintaining accuracy, confidentiality, and security. Support daily office logistics, collaborate with team members, improve workflows, and ensure smooth operational processes. The role requires logistics experience, attention to detail, physical handling ability, administrative skills, discretion, and ideally familiarity with high-security logistics, international shipping, customs, and ERP systems.

Handles, inspects, and repacks incoming and outgoing diamond shipments at an international logistics hub. Supports daily office and logistics operations, maintains strict accuracy and security standards for high-value goods, collaborates with team members, and contributes to process improvements. The role requires logistics experience, attention to detail, discretion, basic administrative ability, and physical capability for shipment handling.

Provides customer support to B2B jewellery retailers through live chat, WhatsApp, email, and calls. Resolves logistics, order, website, and other client issues while meeting response and resolution KPIs. Acts as the customer voice internally, collaborates cross-functionally to address root causes, and supports team growth by onboarding, training, coaching colleagues, and handling complex escalations. The role also assists with daily support operations in a fast-paced marketplace environment.

Develop and maintain Salesforce solutions supporting commercial processes, including Sales Cloud automation, Apex back-end development, Lightning Web Components, integrations, and AI use cases with Agentforce. Consolidate legacy tools, support Service Cloud and Marketing Cloud rollouts, maintain GTM data integrations, translate business needs into scalable solutions, participate in sprint delivery and code reviews, and document systems thoroughly.

Build and maintain Nivoda’s go-to-market infrastructure through integrations, event flows, automations, APIs, webhooks, scheduled workflows, and small services. Translate stakeholder needs into technical solutions, integrate systems such as Salesforce and Snowflake, ensure reliable data flows, handle failures and duplicates, and support production deployments. Document systems and recovery procedures while collaborating with engineering, data, sales, and marketing teams.

Leads strategic finance for a B2B marketplace, owning budgeting, forecasting, long-range planning, board and investor reporting, lender reporting, financing models, cohort economics, profitability analysis, and capital allocation. Partners with senior leaders on commercial and operational decisions, manages the finance team, establishes reporting processes and data standards, and oversees tools including Snowflake, NetSuite, ThoughtSpot, Claude, and the modeling stack.

Reconcile customer payments across global bank accounts with invoices in NetSuite, investigate payment discrepancies, resolve customer payment queries, maintain audit documentation, and support month-end close activities. The role involves working across EMEA, APAC, and other international regions, handling multiple payment formats and currencies, and collaborating with Accounts Receivable and Customer Support teams. This is a one-year contract role requiring strong attention to detail, Excel proficiency, and comfort with late-shift hours.

Manage and grow Nivoda’s supplier base for its B2B diamond marketplace. Responsibilities include acquiring and onboarding suppliers, building consultative relationships, analyzing performance data, improving product assortment and pricing, driving supplier revenue, monitoring quality, resolving issues, coordinating cross-functional teams, and delivering supplier training. The role requires regular in-person and virtual engagement with NYC-area suppliers.

Own end-to-end customer growth experiences across sign-up, onboarding, verification, discovery, checkout, and lifecycle engagement. Build React/Next.js interfaces and TypeScript/Node.js backend services, integrate identity and risk providers, develop event-driven workflows, and analyze funnel performance using SQL and Snowflake. Run rigorous experiments, improve activation and retention, and responsibly evaluate AI-generated software, analytics, and messaging.

Create and revise production-ready jewelry CAD models for export clients. Ensure designs meet finishing, structural, stone-setting, metal-weight, durability, and manufacturing standards. Incorporate client feedback quickly while maintaining accuracy and quality under pressure. Manage multiple projects and deadlines, track work in Excel, and communicate clearly with the office team.

Build and operate production search, ranking, recommendation, and multimodal AI systems for a global jewellery marketplace. Own machine-learning models end to end, including feature development, training, evaluation, deployment, monitoring, and low-latency serving. Develop contextual and conversational search, image-based retrieval, learning-to-rank systems, and embedding pipelines. Define ranking experiments, evaluate LLM behavior, and design graceful recovery from probabilistic failures across multi-tenant storefronts.

Processes and validates supplier invoices in NetSuite, reconciles supplier payments and allocations, investigates discrepancies, and supports month-end accounts payable reconciliations. The role requires strong attention to detail, accuracy, deadline management, Excel proficiency, and collaboration with Finance and Operations teams. This is a one-year contract based in Mumbai with Monday-to-Saturday overnight working hours.

Lead supplier acquisition and growth for the gemstone category from the Bangkok office. Manage day-to-day operations, logistics, and compliance; optimize supplier listings and inventory; use data to drive performance and revenue; recruit, train, and lead the local operations team; and collaborate cross-functionally to uphold quality and operational excellence.

As a Sales Development Representative, you'll proactively identify and engage prospective jewelry businesses, qualify leads through calls and emails, and collaborate with the Account Executive team to drive sales growth.

Operate and maintain photography equipment (Gem Lightbox), follow SOPs, keep accurate records, ensure efficient machine operations and assist with extended-hour workflows.

Manage inbound and outbound shipments, coordinate with suppliers across Mumbai and Surat, own end-to-end fulfilment (QC to dispatch & returns), maintain and reconcile inventory of diamonds and gemstones, handle exceptions and damaged goods, generate operational reports, create and improve SOPs, and contribute to BRDs and process improvement initiatives.

The Jewellery Operations Executive will manage end-to-end order execution, from quoting to delivery, ensuring efficient coordination with manufacturers and customers while identifying process improvements.

Lead India fulfilment operations end-to-end: collections, outbound shipments, export documentation, carrier and customs relationships. Own KPIs, run SQL-driven analysis and reporting, design SOPs, implement process improvements, and manage and develop the India fulfilment team while coordinating with global hubs.

Lead end-to-end product design for Growth surfaces: run experiments to improve acquisition, conversion, retention and monetisation; design lifecycle and referral flows; maintain the design system; run lightweight user research and A/B tests; collaborate closely with PMs and engineers; mentor junior designers and apply AI-assisted design tools.

The Operations Associate role involves managing day-to-day operations of photography machines, maintaining records, ensuring efficient machine operations, and following SOPs while maintaining attention to detail.