Jobs at Nihon Kohden America

Conduct and document medical device product complaint investigations per FDA and ISO requirements. Interface with customers and cross-functional teams to determine root cause, drive corrective/preventive actions, maintain complaint files, perform trend analysis, and support audits and regulatory correspondence.

Provide level-1 technical support for Windows-based medical devices and applications: troubleshoot hardware/software/configuration issues, handle repair/status/part requests, document resolutions, escalate to higher-level support as needed, and follow up on QA, repair costs, and PO requests while adhering to company policies.

Provide level-1 technical support for Windows-based medical devices and applications: troubleshoot hardware/software/configuration issues, assist with system configuration and updates, handle customer inquiries about repairs/parts/orders, document resolutions, escalate complex issues to higher-tier support, and follow up on QA and repair-related items.

Provide tier‑1 phone and email support for Windows-based neurology medical devices and applications. Troubleshoot hardware, software, configuration and interoperability issues, assist with system configuration and updates, manage tickets, follow up on repairs/POs/QA requests, and escalate to higher support levels as needed. Participate in a rotating on-call schedule and document resolutions.

Provide clinical implementation, training, and ongoing customer support for Nihon Kohden NKV Series ventilators at customer sites. Coordinate evaluations, installations, project plans, and cross-team communication. Maintain clinical competency, required licenses/credentials, and extensive travel to support hospitals.

The Senior Supply Chain Planner manages order fulfillment, inventory, and demand forecasting while improving profitability through collaboration and analytics.

The Clinical Application Specialist manages training and support for Nihon Kohden systems, ensuring customer satisfaction and adherence to deadlines.

The Sr. Manager of FP&A partners with leadership on financial management, oversees budgeting and forecasting, and enhances operational efficiency through data analysis and insights.

The Corporate Counsel/Senior Corporate Counsel advises on various legal matters including corporate law, employment, IP, and litigation, while managing outside counsel and compliance.