Jobs at Nihon Kohden America

Provide tier‑1 phone and email support for Windows-based neurology medical devices and applications. Troubleshoot hardware, software, configuration and interoperability issues, assist with system configuration and updates, manage tickets, follow up on repairs/POs/QA requests, and escalate to higher support levels as needed. Participate in a rotating on-call schedule and document resolutions.

Lead and manage the Quoting department and Quotation Coordinators to ensure accurate, timely quotes. Develop workflows, SOPs, and pricing/discount governance; collaborate with Product, Marketing, QC, RA, IT Commerce, and Sales Education to launch products, implement system improvements, and support high-value quoting. Monitor performance, remove bottlenecks, train staff, and maintain customer/vendor relationships while ensuring compliance and operational excellence.

Provide level-1 technical support for Windows-based medical devices and applications: troubleshoot hardware/software/configuration issues, handle repair/status/part requests, document resolutions, escalate to higher-level support as needed, and follow up on QA, repair costs, and PO requests while adhering to company policies.

Provide level-1 technical support for Windows-based medical devices and applications: troubleshoot hardware/software/configuration issues, assist with system configuration and updates, handle customer inquiries about repairs/parts/orders, document resolutions, escalate complex issues to higher-tier support, and follow up on QA and repair-related items.

Provide clinical implementation, training, and ongoing customer support for Nihon Kohden NKV Series ventilators at customer sites. Coordinate evaluations, installations, project plans, and cross-team communication. Maintain clinical competency, required licenses/credentials, and extensive travel to support hospitals.

The Senior Supply Chain Planner manages order fulfillment, inventory, and demand forecasting while improving profitability through collaboration and analytics.

The Clinical Application Specialist manages training and support for Nihon Kohden systems, ensuring customer satisfaction and adherence to deadlines.

The Sr. Manager of FP&A partners with leadership on financial management, oversees budgeting and forecasting, and enhances operational efficiency through data analysis and insights.

Territory-based medical equipment sales role covering Ohio. Build relationships with hospitals, doctors, and care facilities; demonstrate products, negotiate contracts, meet quotas, and forecast sales. Maintain CRM records, resolve customer issues, attend trade shows, and support area personnel. Heavy travel (~80%) and vendor credentialing (vaccination proof) required; must reside in assigned Ohio territory.