Teams at Nicabanos Cigar Lounge LLC

Supports the CEO in a high-trust executive capacity by managing priorities, coordinating across departments, handling reporting and follow-up, and maintaining strong organization and discipline. The role requires extensive executive assistant or office operations experience, direct exposure to CEOs or owners, excellent English, and preferably Spanish. Experience in hospitality, retail, real estate, or corporate operations is preferred.

Provide expert premium cigar recommendations, demonstrations, tastings, and educational sessions while delivering refined guest service. Maintain humidor quality, process transactions, promote cigar accessories, and uphold lounge cleanliness, tobacco regulations, and luxury standards. Collaborate with hospitality teams on cigar and beverage pairings. Requires evening, weekend, and holiday availability, plus comfort working around smoke and standing for extended periods.

Leads front-of-house operations at a luxury cigar lounge, managing reservations, guest seating, VIP recognition, floor flow, service pacing, and guest concerns. Supports servers and bartenders, coordinates with bar and kitchen staff, enforces luxury service standards, coaches front-of-house employees, and assists with special events and private bookings.