Jobs at Nexthop AI

Provide technical support, troubleshoot complex networking issues, maintain customer communication, and collaborate with engineering teams for resolutions. Participate in on-call rotations and improve service metrics.

Develop and run user-space platform drivers and diagnostics, read kernel driver code, lead design reviews, collaborate with hardware engineers on stress tests, enable systems from bring-up to AI datacenter deployment, and support manufacturing/EMI/Safety/MDVT/packaging diagnostics. Travel to manufacturing sites in Asia and Santa Clara for hardware bring-up; contribute to shaping startup culture.

Manage regulatory compliance and safety for products, oversee testing and certifications, and ensure adherence to international standards.

The Marketing Manager at Nexthop AI will lead campaigns, manage content and social media, execute events, and measure performance to drive awareness and demand.

Manage IT systems including cloud and on-prem solutions, provide Level 1 & 2 support, ensure IT security, lead projects, and maintain operational excellence.

As a Hardware Design Engineer, you will design systems for networking, develop high-speed circuit boards, and collaborate with various teams to meet modern data center needs.

Join Nexthop AI as an Associate Customer Engineer to design and optimize network architectures, support customer trials, and collaborate with hyperscaler teams in Mandarin and English.

Lead the sourcing strategy and commercial negotiations with global PCB manufacturers, manage supplier relationships, drive cost optimization, and ensure effective NPI execution.

Lead sourcing strategy and negotiations with mechanical suppliers, manage contracts, drive cost reduction, and ensure quality supply for AI infrastructure projects.

Participate in software engineering from design to testing, collaborate with team, support customers, and influence company culture.

As a Platform Product Manager, drive the platform roadmap, enhance customer experiences, collaborate with teams, and lead product strategies through effective execution and market analysis.

The role involves designing and managing data pipelines, maintaining the enterprise data warehouse, deploying AI applications, and scripting customizations in business systems. Collaboration with cross-functional teams is key for data accuracy and operational efficiency.

Responsible for managing the NetSuite ERP environment, optimizing finance, supply chain, and manufacturing operations, and leading system enhancements and integrations.

The Proof of Concept Engineer is responsible for executing technical proofs of concept for new products, collaborating across teams, and ensuring customer success in complex network environments.

The Process Engineer will oversee manufacturing processes for high-speed network switches and AI servers, ensuring product quality through hands-on expertise in SMT, mechanical assembly, and quality control, while collaborating with cross-functional teams.

The Accountant manages the full-cycle monthly and quarterly close process, oversees daily operations, ensures compliance, and identifies process improvements.

Lead design and build agentic AI workflows and copilots using LLMs, tools, and real-time data. Implement human-in-the-loop flows with approvals, guardrails, observability, and reliability; integrate APIs, databases, event streams, telemetry, and monitoring; partner with infrastructure, product, and business teams to deliver production features.

The Software Engineer will design and implement software solutions, optimize systems, support customer development, and contribute to company culture within a collaborative startup environment.

Responsible for testing products and solutions, including manual testing and test automation. Collaborate with various engineering teams to enhance quality and debug network issues.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.