Jobs at Nexthop AI

Provides frontline technical support for AI networking infrastructure. Diagnoses network performance, configuration, and connectivity issues; collaborates with hardware and software engineers on reproductions, workarounds, and fixes; creates troubleshooting documentation; develops product expertise; participates in 24/7 on-call coverage; and contributes to incident reviews and process improvements.

Provide technical support, troubleshoot complex networking issues, maintain customer communication, and collaborate with engineering teams for resolutions. Participate in on-call rotations and improve service metrics.

Develop and run user-space platform drivers and diagnostics, read kernel driver code, lead design reviews, collaborate with hardware engineers on stress tests, enable systems from bring-up to AI datacenter deployment, and support manufacturing/EMI/Safety/MDVT/packaging diagnostics. Travel to manufacturing sites in Asia and Santa Clara for hardware bring-up; contribute to shaping startup culture.

Lead NPI for optics and cables, defining optical integrity, cleaning/inspection, qualification, and factory processes. Audit and qualify vendors, establish IQC and reliability tests, and transition assemblies to high-volume manufacturing while scouting next-gen interconnect technologies.

Manage regulatory compliance and safety for products, oversee testing and certifications, and ensure adherence to international standards.

The Marketing Manager at Nexthop AI will lead campaigns, manage content and social media, execute events, and measure performance to drive awareness and demand.

Manage IT systems including cloud and on-prem solutions, provide Level 1 & 2 support, ensure IT security, lead projects, and maintain operational excellence.

As a Hardware Design Engineer, you will design systems for networking, develop high-speed circuit boards, and collaborate with various teams to meet modern data center needs.

Join Nexthop AI as an Associate Customer Engineer to design and optimize network architectures, support customer trials, and collaborate with hyperscaler teams in Mandarin and English.

Lead the sourcing strategy and commercial negotiations with global PCB manufacturers, manage supplier relationships, drive cost optimization, and ensure effective NPI execution.

Lead sourcing strategy and negotiations with mechanical suppliers, manage contracts, drive cost reduction, and ensure quality supply for AI infrastructure projects.

As a Platform Product Manager, drive the platform roadmap, enhance customer experiences, collaborate with teams, and lead product strategies through effective execution and market analysis.

Responsible for managing the NetSuite ERP environment, optimizing finance, supply chain, and manufacturing operations, and leading system enhancements and integrations.

Develop and maintain full-stack web applications supporting manufacturing floor operations. Collaborate with support and manufacturing teams to deliver reliable, high-performance software, focusing on backend, frontend, databases, debugging, and performance tuning. Occasional travel to manufacturing sites may be required.

The Proof of Concept Engineer is responsible for executing technical proofs of concept for new products, collaborating across teams, and ensuring customer success in complex network environments.

Lead design and build agentic AI workflows and copilots using LLMs, tools, and real-time data. Implement human-in-the-loop flows with approvals, guardrails, observability, and reliability; integrate APIs, databases, event streams, telemetry, and monitoring; partner with infrastructure, product, and business teams to deliver production features.

The Software Engineer will design and implement software solutions, optimize systems, support customer development, and contribute to company culture within a collaborative startup environment.

Design, implement, test, and review software across the stack to build and optimize AI infrastructure. Collaborate with engineers, support customers through scoping, proofs-of-concept, trials, and production escalation, and help shape company culture and processes in a fast-paced startup.

Responsible for testing products and solutions, including manual testing and test automation. Collaborate with various engineering teams to enhance quality and debug network issues.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.