Jobs at Nexthop AI

Test products and solutions across platform, functional, feature, solution, and regression testing. Build and maintain automated tests and testbeds, qualify software releases, track quality metrics, and troubleshoot complex hardware and software networking issues. Collaborate with engineering and customer-facing teams on proof-of-concept testing, reproduce faults, and improve test scripts to prevent recurring defects.

Provide technical support, troubleshoot complex networking issues, maintain customer communication, and collaborate with engineering teams for resolutions. Participate in on-call rotations and improve service metrics.

Designs and owns large-scale network test automation frameworks, CI/CD pipelines, configuration workflows, and end-to-end testing for physical and container-based environments. Automates network feature, platform, traffic, performance, and regression testing across multiple network operating systems. Establishes automation standards, metrics, and reliable test practices while collaborating with software and hardware teams and mentoring engineers in Python, networking, and DevOps.

Provide technical support for complex customer networking environments, troubleshoot and resolve issues, communicate with customers and internal teams, manage support cases and SLAs, develop product expertise, report metrics, and participate in a 24/7 on-call rotation. Collaborate with hardware and software engineering teams on workarounds and permanent resolutions for AI infrastructure deployments.

Designs and operates data pipelines, enterprise data warehouse models, AI-powered applications, business-system integrations, APIs, automations, and monitoring. Builds NetSuite SuiteScript and Arena PLM customizations, ensures data integrity and resilience, troubleshoots production issues, and maintains testing and technical documentation. Partners with Finance, Operations, and other stakeholders to translate business requirements into reliable software solutions.

Own signal integrity for high-speed switch platforms from feasibility through production, including channel architecture, loss budgets, stackup and material strategy, simulation sign-off, compliance analysis, lab correlation, and EVT/DVT debug. Lead 224G PAM4 interconnect design, vendor collaboration, measurement correlation, automation, design-rule development, and methodology improvements. Mentor junior engineers and support hiring while resolving complex PCB, connector, via, package, and ASIC SerDes channel issues.

Participate in software design, implementation, testing, and peer review while collaborating on core AI infrastructure systems. Support customers through project scoping, proofs of concept, trials, and production escalations. Contribute to startup culture and company direction while developing expertise in systems software, embedded systems, distributed systems, and containerized technologies.

Design, implement, test, and peer-review software while collaborating on core AI infrastructure systems. Support customers through scoping, proofs of concept, trials, production deployments, and escalations. Contribute to startup culture, project ownership, and process improvement while solving complex computer systems problems.

Provide technical support for complex customer networking and AI infrastructure environments. Diagnose and resolve issues, communicate with customers and engineering teams, document and prioritize cases, deliver workarounds within SLAs, track support metrics, and participate in a 24/7 on-call rotation.

Design and develop platform driver code across kernel and user space to model, stress, and verify hardware. Collaborate with hardware, software, and mechanical engineering teams to create test suites, support prototype bring-up, and enable large-scale AI datacenter deployments. Contribute to platform software architecture, system validation, and a collaborative startup culture.

Provides frontline technical support for AI networking infrastructure. Diagnoses network performance, configuration, and connectivity issues; collaborates with hardware and software engineers on reproductions, workarounds, and fixes; creates troubleshooting documentation; develops product expertise; participates in 24/7 on-call coverage; and contributes to incident reviews and process improvements.

Lead NPI for optics and cables, defining optical integrity, cleaning/inspection, qualification, and factory processes. Audit and qualify vendors, establish IQC and reliability tests, and transition assemblies to high-volume manufacturing while scouting next-gen interconnect technologies.

The Marketing Manager at Nexthop AI will lead campaigns, manage content and social media, execute events, and measure performance to drive awareness and demand.

As a Hardware Design Engineer, you will design systems for networking, develop high-speed circuit boards, and collaborate with various teams to meet modern data center needs.

As a Platform Product Manager, drive the platform roadmap, enhance customer experiences, collaborate with teams, and lead product strategies through effective execution and market analysis.

Responsible for managing the NetSuite ERP environment, optimizing finance, supply chain, and manufacturing operations, and leading system enhancements and integrations.

Develop and maintain full-stack web applications supporting manufacturing floor operations. Collaborate with support and manufacturing teams to deliver reliable, high-performance software, focusing on backend, frontend, databases, debugging, and performance tuning. Occasional travel to manufacturing sites may be required.

The Proof of Concept Engineer is responsible for executing technical proofs of concept for new products, collaborating across teams, and ensuring customer success in complex network environments.

Lead design and build agentic AI workflows and copilots using LLMs, tools, and real-time data. Implement human-in-the-loop flows with approvals, guardrails, observability, and reliability; integrate APIs, databases, event streams, telemetry, and monitoring; partner with infrastructure, product, and business teams to deliver production features.

The Software Engineer will design and implement software solutions, optimize systems, support customer development, and contribute to company culture within a collaborative startup environment.