Teams at Nexthop AI

Design and develop platform driver code across kernel and user space to model, stress, and verify hardware. Collaborate with hardware, software, and mechanical engineering teams to create test suites, support prototype bring-up, and enable large-scale AI datacenter deployments. Contribute to platform software architecture, system validation, and a collaborative startup culture.

Provides frontline technical support for AI networking infrastructure. Diagnoses network performance, configuration, and connectivity issues; collaborates with hardware and software engineers on reproductions, workarounds, and fixes; creates troubleshooting documentation; develops product expertise; participates in 24/7 on-call coverage; and contributes to incident reviews and process improvements.

Provide technical support, troubleshoot complex networking issues, maintain customer communication, and collaborate with engineering teams for resolutions. Participate in on-call rotations and improve service metrics.