Jobs at NewRez

Manages a portfolio of 100–200 under-contract REO assets through the closing process. Reviews and clears title, verifies closing documents, coordinates with attorneys, closing agents, and real estate agents, oversees agent performance, confirms wire receipts and fund postings, and ensures compliance with company, investor, and multi-state closing requirements and timelines.

Oversees REO department operations, supervising staff and ensuring timely disposition of investor-owned properties while minimizing losses. Leads process improvement, performance tracking, training, reporting, compliance, expense control, and asset marketing strategy. Maintains documentation and supports REO supervisors, asset managers, clients, and investors while ensuring adherence to investor guidelines and mortgage servicing requirements.

Reviews renovation and escrow holdback documentation for FHA, VA, Fannie Mae, and Freddie Mac guideline compliance. Determines project eligibility, manages a multi-state loan pipeline, coordinates with homeowners, contractors, and internal stakeholders, approves disbursement requests, reconciles accounts, tracks escrow balances, and responds to customer inquiries. Ensures regulatory and permitting requirements are followed while maintaining accurate project records and providing support to accounting, quality control, and government-insuring teams.

Manages relationships with third-party mortgage servicing clients, overseeing servicing operations, portfolio profitability, client strategies, transactions, delegated authority requests, transfers, repurchases, GSE invoices, and operational risk resolution. Reviews servicing agreements, negotiates fees, manages client P&Ls, leads process improvements, presents findings to stakeholders, and organizes onsite client visits.

Supports compliance analytics and control testing by developing SQL-based data populations, validating source data, analyzing trends and exceptions, and producing dashboards and reports. Partners with Compliance, Operations, Technology, and Change Management to investigate data issues, support UAT and regression testing, document repeatable methodologies, package evidence, and track remediation. The role requires clear communication of analytical findings and strong knowledge of data quality, reconciliation, and compliance monitoring.

Entry-level specialist responsible for processing, reviewing, cataloging, inventorying, researching, and shipping mortgage servicing and collateral documents. The role includes data entry, vendor and servicing partner communication, SLA management, exception reporting, MERS updates, file tracking, customer request processing, and monthly inventory audits. Strong confidentiality, organization, communication, prioritization, research, and Microsoft Office skills are required.

Owns budgeting, forecasting, reporting, financial modeling, KPI analysis, variance commentary, scenario planning, and ad hoc analysis. Partners with business leaders to evaluate initiatives, develop business cases, identify cost optimization opportunities, and support strategic decisions. Requires strong Excel, reporting, accounting, ERP, and financial planning tool skills. This is an on-site role with occasional adjusted schedules, overtime, or evening and weekend work as business needs require.

Supports imaging and document retention systems by monitoring ingestion, export, reconciliation, service levels, and quality standards. Coordinates process implementations with business, PMO, and IT teams; develops reports and SQL queries; investigates missing documents; supports client image transfers and ad hoc uploads/exports; troubleshoots vendor interfaces; and performs business acceptance testing for process enhancements.

Leads the mortgage servicing compliance testing and quality assurance program, managing a team conducting data-driven testing and loan-level reviews. Oversees testing methodologies, reporting, issue management, remediation validation, and regulatory monitoring. Partners with Compliance, Operations, Legal, Risk Management, and business leaders to identify risks, assess controls, communicate findings, and drive corrective actions. Manages team workload, development, performance, and continuous improvement while ensuring adherence to mortgage servicing regulations, investor requirements, and company standards.

Manages escalated homeowner complaints, investigates root causes, coordinates timely resolutions, and serves as the central contact throughout issue resolution. Provides feedback to leaders on customer concerns, trends, coaching opportunities, and escalation status. Handles repeat callers, develops mitigation plans, and improves customer service processes. Requires strong communication, empathy, negotiation, analytical, problem-solving, decision-making, organizational, and Microsoft Office skills.

Coordinates the boarding and de-boarding of mortgage loans, managing transfer timelines, regulatory communications, data exchanges, documentation, servicer calls, exception resolution, and KPI tracking. The role collaborates with internal teams, external servicers, portfolio managers, and clients to ensure accurate and timely loan transfers. It requires mortgage servicing and loan transfer experience, Excel and SQL proficiency, analytical and project management skills, and occasional after-hours or weekend support.

Supports investor reporting, remittance files, accounting entries, custodial account reconciliations, discrepancy resolution, audit activities, and ad hoc analysis for mortgage investor portfolios. Uses Excel and potentially Tableau to analyze data and create reports while following financial controls and compliance procedures. Collaborates with operations teams and leadership in an on-site environment.

Leads retail mortgage sales across multiple offices by recruiting, developing, and managing Loan Consultants. Drives production volume, market share, profitability, and business-plan execution; identifies market and business opportunities; monitors performance; implements company policies; supports loan quality and customer service goals; provides coaching, reviews, reporting, and personal loan production while promoting the company brand.

The Centralized Account Executive markets mortgage products to brokers, manages broker relations, and ensures superior service delivery.

Performs and reviews monthly reconciliations for investor custodial accounts, researches and resolves loan and account variances, supports audits, and ensures compliance with investor and regulatory guidelines. Provides guidance to junior analysts, collaborates with reporting and business teams, develops procedures and process improvements, and produces analytical reports using advanced Microsoft Excel. Requires mortgage servicing and investor accounting expertise, strong analytical skills, and knowledge of GSE servicing and pooling agreements.

Reviews and investigates borrower Qualified Written Requests, disputes, and complaints; researches loan histories, documentation, policies, and regulatory requirements; identifies root causes; coordinates account corrections; and prepares timely written resolutions. The specialist must manage regulatory deadlines, communicate with operational partners, and maintain strong research, writing, organizational, and problem-solving skills while applying mortgage servicing regulations.

Prepares, reviews, verifies, and finalizes residential mortgage closing documents, including preliminary settlement statements and CD/ALTA packages. Coordinates with lenders, title companies, settlement agents, borrowers, and internal teams to meet deadlines and service-level agreements. Reviews fees, taxes, premiums, endorsements, vesting, and regulatory requirements for accuracy and compliance. Manages multiple files, supports post-closing changes, and provides operational coverage as needed.

The Senior Compliance Analyst manages compliance issues, coordinates regulatory and agency changes, validates corrective action plans, and conducts post-implementation reviews. The role monitors remediation, maintains audit documentation, assesses regulatory impacts, updates policies and training materials, and collaborates with Legal, Risk, and business units. It requires strong analytical, communication, organizational, and regulatory knowledge, especially within financial services or mortgage servicing.

Performs escrow analyses for mortgage loans, including daily task-queue work and monthly bulk processing. Researches collection amounts, due dates, and payment changes to maintain RESPA compliance; resolves issues, documents account updates, and processes requests from mortgage holders, clients, and internal departments. Requires accurate communication, organization, multitasking, and adherence to company and regulatory procedures in an on-site environment.

Leads a team of Transaction Managers overseeing performance, quality, workflows, contract reviews, deal obligations, disputes, remediations, loan due diligence, investor guidelines, and securitization performance. Manages stakeholder communications, training, reporting, analytics, and relationships with sellers, investors, vendors, and Master Servicers. Ensures service-level agreements, quality metrics, operational requirements, and financial impacts are effectively managed.