Jobs at NewRez

Supports mortgage call center operations through reporting, mailbox management, sales and government loan-processing requests, TCPA compliance reviews, audit remediation, risk assessments, workflow and procedure maintenance, and special projects. Coordinates with internal teams and IT, prepares review results and presentations, and assists with team training and development.

Reviews and abstracts land records, title reports, and mortgage documents to prepare, execute, record, and audit documents supporting clear title and perfected security interests. Processes assignments, releases, modifications, assumptions, subordinations, and corrective documents; administers MERS updates and compliance; manages exception reports, inventories, audits, SLAs, and stakeholder inquiries. Serves as an advanced resource for complex mortgage servicing documentation issues and junior team members.

Lead enterprise-wide mortgage servicing transformation programs from strategy through post-production stabilization. Responsibilities include managing platform conversions, integrated plans, governance, executive communications, Steering Committee decisions, risk and dependency mitigation, vendor relationships, cross-functional alignment, business readiness, data conversion, testing, cutover, training, and organizational change. The role requires extensive mortgage servicing expertise, executive presence, conflict resolution, and experience leading large-scale enterprise technology transformations and PMO governance.

Leads the mortgage servicing compliance testing and quality assurance program, managing a team conducting data-driven testing and loan-level reviews. Oversees testing methodologies, reporting, issue management, remediation validation, and regulatory monitoring. Partners with Compliance, Operations, Legal, Risk Management, and business leaders to identify risks, assess controls, communicate findings, and drive corrective actions. Manages team workload, development, performance, and continuous improvement while ensuring adherence to mortgage servicing regulations, investor requirements, and company standards.

Manages post-closing mortgage files by reviewing packages, resolving missing documents, coordinating with lenders, borrowers, and closing agents, submitting documents for county recording, updating ResWare, and completing scanning and policy documentation. The role requires accurate communication, regulatory compliance, deadline management, proofreading, customer service, and strong organizational and computer skills in a high-volume office environment.

Manages internal and external data requests, reporting integration, reconciliations, and analysis for the Document Administration team. Extracts, formats, and delivers high-volume data; maintains reporting and business-process knowledge; analyzes collateral, certification, image collection, vendor production, and custodial reconciliation data; and presents findings to management and clients.

Researches and resolves aged check, unclaimed funds, payment reissue, and due-diligence matters. Reviews transaction histories and ownership documentation, contacts payees, updates servicing systems, processes accurate payment disbursements, and maintains audit-ready records. Coordinates with Accounting, Cash Operations, vendors, customers, and internal teams while managing high-volume queues, exceptions, regulatory requirements, and service-level deadlines. The role also supports State Controller requests, compliance documentation, process improvements, and policy updates in an on-site mortgage servicing environment.

The Senior Compliance Analyst manages compliance issues, coordinates regulatory and agency changes, validates corrective action plans, and conducts post-implementation reviews. The role monitors remediation, maintains audit documentation, assesses regulatory impacts, updates policies and training materials, and collaborates with Legal, Risk, and business units. It requires strong analytical, communication, organizational, and regulatory knowledge, especially within financial services or mortgage servicing.

Performs escrow analyses for mortgage loans, including daily task-queue work and monthly bulk processing. Researches collection amounts, due dates, and payment changes to maintain RESPA compliance; resolves issues, documents account updates, and processes requests from mortgage holders, clients, and internal departments. Requires accurate communication, organization, multitasking, and adherence to company and regulatory procedures in an on-site environment.

Manages residential mortgage purchase, whole-loan sale, and securitization transactions from diligence through settlement. Coordinates internal teams, sellers, investors, broker-dealers, vendors, custodians, and warehouse providers; monitors timelines, validates data, resolves collateral and diligence exceptions, evaluates loan disposition decisions, and prepares transaction reporting. Also supervises a Transaction Coordinator through goal setting, performance management, coaching, and engagement activities.

Leads a team of Transaction Managers overseeing performance, quality, workflows, contract reviews, deal obligations, disputes, remediations, loan due diligence, investor guidelines, and securitization performance. Manages stakeholder communications, training, reporting, analytics, and relationships with sellers, investors, vendors, and Master Servicers. Ensures service-level agreements, quality metrics, operational requirements, and financial impacts are effectively managed.

Supports portfolio managers and serves as the primary contact for smaller mortgage-servicing clients. Responsibilities include client reporting, data analysis, recurring meeting coordination, follow-up tracking, operational improvements, portfolio strategy, risk metrics, and presenting findings to staff and senior management. The role requires mortgage industry knowledge, strong communication, project management, meeting facilitation, Excel proficiency, and on-site attendance.

A DoD SkillBridge fellow learns loss mitigation operations for delinquent mortgages. Responsibilities include contacting borrowers and representatives, answering questions, analyzing financial and credit information, evaluating collateral, negotiating workout solutions, managing escalated files, and supporting mortgage account decisions under supervision. The fellowship includes company training, certifications, cross-functional exposure, and preparation for a Loss Mitigation Specialist role.

Processes residential real estate title transactions by researching and validating title records, tax certifications, attorney opinion letters, vesting, legal descriptions, liens, and judgments. Coordinates with clients and outsourced partners, quality-controls title commitments and property reports, prepares Closing Protection Letters and Conditional Clear to Close forms, verifies underwriter and wiring information, and delivers compliant title materials within service-level deadlines.

Provides operational and customer support for mortgage refinance and purchase transactions. Monitors ResWare queues and Outlook inboxes, processes title and contract updates, answers inquiries, communicates with borrowers and business partners, reviews documents, maintains accurate records, and helps files progress through closing while meeting service-level and compliance requirements.

Leads end-to-end projects by developing plans, managing scope, schedules, budgets, risks, resources, testing, change control, and stakeholder communication. Translates business requirements into technology solutions, coordinates cross-functional IT and business teams, monitors delivery and financials, and conducts post-implementation reviews. Requires strong project leadership, executive communication, financial acumen, change management, and mortgage servicing knowledge.

Leads marketing analytics, predictive modeling, segmentation, and experimentation to improve acquisition, retention, and pipeline performance. Designs and maintains machine learning models, governs A/B and multivariate testing, translates insights into campaign execution, and evaluates analytics platforms. Manages budgets, regulatory compliance, strategic initiatives, and team performance while partnering with Finance, Sales, Operations, IT, and servicing teams. The role is fully on-site with occasional adjusted schedules.

Reviews and prepares mortgage documents, land records, title reports, and collateral materials to perfect security interests, transfer ownership, and support borrower transactions. Processes assignments, lien releases, modifications, assumptions, subordinations, and corrective documents while ensuring accuracy, compliance, and SLA completion. Administers MERS records, audits inventories and signing authority, handles exception reporting, prepares management and investor reports, and collaborates with borrowers, vendors, legal teams, custodians, investors, and servicing partners.

Supports compensation planning, workforce forecasting, headcount and labor-cost modeling, incentive programs, pay equity analysis, dashboards, and executive reporting. Partners with HR, Finance, and business leaders to analyze workforce data, perform scenario modeling, identify trends and risks, improve reporting processes, and support strategic organizational decisions while maintaining data integrity and regulatory compliance.

Leads mortgage servicing compliance testing and quality assurance programs, managing a team conducting data-driven tests and loan-level reviews. Oversees testing methodologies, findings, reporting, issue remediation, and control effectiveness assessments. Presents trends and risks to leadership, monitors regulatory changes, and collaborates with Compliance, Operations, Legal, Risk Management, and business partners. Responsible for team planning, coaching, performance management, and continuous improvement.