Jobs at NewRez

Reviews and investigates borrower Qualified Written Requests, disputes, and complaints; researches loan histories, documentation, policies, and regulations; identifies root causes; coordinates account corrections; and prepares formal written resolutions within regulatory deadlines. The role requires strong written communication, research, organization, multitasking, and knowledge of mortgage servicing or origination regulations, including RESPA, TILA, FCRA, and CFPB guidance.

Manages relationships with third-party mortgage servicing clients, including strategy implementation, operational risk resolution, delegated authority requests, loan transfers, repurchases, GSE invoice reconciliation, client P&Ls, fee negotiations, servicing agreements, and portfolio process improvements. Leads client onboarding, presents findings to stakeholders, and organizes onsite visits.

Processes residential real estate title transactions by researching and validating title records, tax certifications, attorney opinion letters, vesting, legal descriptions, liens, and judgments. Coordinates with clients and outsourced partners, quality-controls title commitments and property reports, prepares Closing Protection Letters and Conditional Clear to Close forms, verifies underwriter and wiring information, and delivers compliant title materials within service-level deadlines.

Own and enhance the enterprise vulnerability management program across on-premises and Azure environments. Design vulnerability management architecture, conduct assessments, prioritize remediation using risk analysis, track remediation progress, and deliver reports to executive stakeholders. Integrate Qualys VMDR with existing systems, improve vulnerability-related risk indicators, coordinate remediation across business units, support merger integrations, ensure regulatory alignment, and train IT teams on vulnerability management practices.

Manages internal and external data requests, reporting integration, reconciliations, and analysis for the Document Administration team. Extracts, formats, and delivers high-volume data; maintains reporting and business-process knowledge; analyzes collateral, certification, image collection, vendor production, and custodial reconciliation data; and presents findings to management and clients.

Assesses mortgage sales and operations training needs, develops curricula, guides, job aids, exercises, and assessments, and delivers classroom and webinar instruction. Provides new-hire and departmental training, analyzes effectiveness and gaps, partners with subject matter experts on process mapping, and identifies workflow, automation, and continuous improvement opportunities.

Design, develop, and maintain SailPoint IIQ identity governance solutions. Onboard applications, build connectors, automate provisioning, implement RBAC, integrate via JDBC/REST/SCIM, support upgrades, troubleshoot connectivity, produce IAM architecture documentation, and collaborate with technical and business stakeholders to meet compliance and audit readiness.

Supervise REO Asset Managers to liquidate investor-owned properties for high returns. Maintain and create REO processes, track performance, train staff, control expenses, manage approvals, analyze/report on assets, ensure compliance, and support timely property closings.

Processes and reconciles monthly mortgage insurance premiums, maintains system records, completes portfolio audits, processes bulk payments and cancellation requests, orders and evaluates valuations, researches account issues, and ensures documentation and activities comply with investor, company, and regulatory guidelines.

Provide administrative support to Loan Consultants or Branch Managers for loan production: input borrower data, manage pipeline, ensure documentation completeness, mail/signature processing, collaborate with processors, maintain phone logs, and communicate with clients. Must hold required licensing for loan originator activities when applicable.

The Mortgage Consultant originates and processes loans, engages with borrowers to understand their needs, and meets sales goals while ensuring compliance with company standards.

Support special loans servicing by researching and resolving ARM, DSI, HELOC, balloon, and modified loan issues; clear exceptions; audit change notifications; review documents for investor and regulatory compliance; process modifications; calculate amortizations and apply adjustments; complete special projects and miscellaneous tasks to improve departmental efficiency.

Originates purchase and refinance mortgage loans from company-provided leads. Consults with borrowers, assesses their needs, recommends suitable products, takes applications, prepares loan proposals, gathers documentation, and supports timely closings. Maintains compliance, stays current on mortgage industry trends, and meets monthly sales goals while delivering accurate, responsive customer service.

Coordinates residential mortgage appraisal orders from assignment through completion across multiple lending channels. Tracks appraisal status, maintains workflow and documentation in the loan origination system, prepares pipeline and performance reports, identifies delays or compliance concerns, and communicates with appraisers and internal underwriting, processing, production, and client teams to resolve issues and manage appraisal-related conditions.

Supervises mortgage document administration teams, including assignments, lien release, collateral, MERS, transaction management, and related functions. Provides staff leadership, training, coaching, performance management, workflow coordination, and issue resolution. Oversees vendor and custodian compliance with service-level agreements, reporting, policies, procedures, SharePoint content, and job aids. Requires mortgage servicing document expertise, strong communication and organizational skills, advanced Microsoft Office proficiency, analytical ability, and basic SQL knowledge.

Leads retail mortgage production across multiple offices by recruiting, developing, and managing Loan Consultants. Drives market strategy, loan volume, profitability, business-plan execution, customer service, loan quality, and pull-through performance. The manager monitors results, conducts performance reviews, reports on market performance, implements company policies, maintains recruiting pipelines, identifies business opportunities, and promotes the company brand. Personal loan production at or above target is also required.

Manage day-to-day letter operations for SMS Recovery, ensuring compliance with federal, state, and investor requirements. Develop and revise letters, coordinate with Compliance, Print Production, IT and Recovery Management, support loan servicing transfers, manage bulk print processes, and drive process improvements and campaign letter deployments.

Lead compliance systems for mortgage originations, manage third-party integrations and testing, oversee regulatory disclosures and fee profiles, review new products, support examinations, remediate technical compliance issues, and supervise compliance analysts.

The Verbal Complaint Specialist III investigates and responds to verbal complaints regarding mortgage servicing, ensuring timely resolution and superior customer service while supporting team members and maintaining detailed records.

The Title Curative Specialist liaises between teams and external partners to resolve title-related issues, ensuring title policy issuance and compliance with regulations.