Jobs at NewRez

Supports compliance analytics and control testing by developing SQL-based data populations, validating source data, analyzing trends and exceptions, and producing dashboards and reports. Partners with Compliance, Operations, Technology, and Change Management to investigate data issues, support UAT and regression testing, document repeatable methodologies, package evidence, and track remediation. The role requires clear communication of analytical findings and strong knowledge of data quality, reconciliation, and compliance monitoring.

Prepares daily and monthly reconciliations for investor custodial, escrow, clearing, and mortgage servicing accounts. Researches and resolves loan and account variances, maintains financial controls, supports audits, and collaborates with investor reporting teams. Uses Microsoft Excel extensively for data analysis and reporting, with occasional SQL or database reporting. Handles ad hoc research while maintaining accuracy and meeting reporting deadlines.

Reviews, prepares, executes, and records mortgage documents to maintain clear loan title and perfected security interests. Abstracts land records and title reports, processes assignments, releases, modifications, assumptions, subordinations, and corrective documents, and ensures compliance with investor, MERS, servicing, and custodial requirements. Manages task queues, exceptions, audits, reporting, vendor inquiries, and system updates while meeting service-level deadlines and supporting junior team members.

Owns budgeting, forecasting, reporting, financial modeling, KPI analysis, variance commentary, scenario planning, and ad hoc analysis. Partners with business leaders to evaluate initiatives, develop business cases, identify cost optimization opportunities, and support strategic decisions. Requires strong Excel, reporting, accounting, ERP, and financial planning tool skills. This is an on-site role with occasional adjusted schedules, overtime, or evening and weekend work as business needs require.

Investigates and resolves time-sensitive mortgage servicing complaints by researching loan histories, policies, regulations, and operational actions. Communicates with homeowners and internal partners, identifies root causes, coordinates account corrections, maintains complaint records, and reviews escalation responses for accuracy and clarity. The role requires strong customer service, communication, research, organization, attention to detail, and knowledge of mortgage servicing regulations including RESPA, TILA, and FCRA.

Handles escalated mortgage-servicing complaints, Qualified Written Requests, disputes, and regulatory inquiries. Researches loan issues, identifies root causes, coordinates corrective actions, communicates with borrowers, attorneys, regulators, executives, and internal departments, and prepares formal written resolutions. Maintains complaint records, meets regulatory deadlines, reviews correspondence for accuracy, reports on open complaints, and mentors junior specialists. Requires strong mortgage servicing, regulatory compliance, communication, analytical, negotiation, and organizational skills.

Prepares monthly investor reports and remittances for Fannie Mae portfolios, investigates reconciliations and reporting exceptions, and ensures compliance with servicing guidelines. The role researches operational and data issues, develops process improvements and documentation, supports audits and management inquiries, and provides leadership, coaching, and training to junior analysts. It also collaborates across departments, presents recommendations to senior management, and maintains accurate, timely investor servicing operations.

Reviews renovation loan documentation, eligibility, and disbursement requests against FHA, VA, Fannie Mae, and Freddie Mac guidelines. Performs quality reviews, manages investor regulatory requirements and reporting controls, supports internal stakeholders, handles complex customer issues, delivers analyst training, and leads process-improvement and special projects for Draw Administration.

Supervise Commercial and Bridge loan collections operations, including coaching staff, monitoring call production, resolving delinquencies, reviewing borrower assistance eligibility, and coordinating with portfolio managers and clients. Oversee documentation, escalations, audits, timecards, bonus reporting, dialer campaigns, and shared communications. Recruit and train employees, address performance and HR issues, ensure protocol compliance, and identify process improvements. This is an on-site role requiring flexibility across shifts.

Review and investigate borrower written disputes (Qualified Written Requests), research loan histories and policies, identify root causes, execute corrective actions, compose formal written responses within regulatory deadlines, and coordinate with operational partners to resolve complaints.

The Senior Data Analyst leads projects that improve operational performance and client service. Responsibilities include developing business strategies, monitoring operational risk metrics, collecting and presenting performance data, retrieving and optimizing data warehouse queries, mentoring team members in SQL, and communicating findings to operations staff and senior management. The role requires strong analytical, visualization, communication, and project management skills within a financial services environment.

Processes, catalogs, inventories, audits, and ships mortgage collateral and servicing documents to custodians, vendors, and business partners. Manages collateral requests, exceptions, reports, system updates, MERS records, physical files, and document images within service-level deadlines. Supports loss mitigation, bankruptcy, foreclosure, and REO activities while maintaining accurate records and professional vendor communication. Acts as a resource for junior team members and requires intermediate mortgage servicing, investor, custodial, and collateral-tracking knowledge.

Leads mortgage portfolio management and client relationships, supervises Portfolio Managers, manages client scorecards, P&Ls, SLAs, contracts, operational risk, and servicing agreements. Develops business strategies, policies, reporting tools, and process improvements; presents performance insights to executives and clients; conducts business reviews, audits, and onsite visits; and partners with Legal and operational teams to resolve issues and onboard clients.

Oversees REO department operations, supervising staff and ensuring timely disposition of investor-owned properties while minimizing losses. Leads process improvement, performance tracking, training, reporting, compliance, expense control, and asset marketing strategy. Maintains documentation and supports REO supervisors, asset managers, clients, and investors while ensuring adherence to investor guidelines and mortgage servicing requirements.

Entry-level specialist responsible for processing, reviewing, cataloging, inventorying, researching, and shipping mortgage servicing and collateral documents. The role includes data entry, vendor and servicing partner communication, SLA management, exception reporting, MERS updates, file tracking, customer request processing, and monthly inventory audits. Strong confidentiality, organization, communication, prioritization, research, and Microsoft Office skills are required.

Coordinates the boarding and de-boarding of mortgage loans, managing transfer timelines, regulatory communications, data exchanges, documentation, servicer calls, exception resolution, and KPI tracking. The role collaborates with internal teams, external servicers, portfolio managers, and clients to ensure accurate and timely loan transfers. It requires mortgage servicing and loan transfer experience, Excel and SQL proficiency, analytical and project management skills, and occasional after-hours or weekend support.

Leads retail mortgage sales across multiple offices by recruiting, developing, and managing Loan Consultants. Drives production volume, market share, profitability, and business-plan execution; identifies market and business opportunities; monitors performance; implements company policies; supports loan quality and customer service goals; provides coaching, reviews, reporting, and personal loan production while promoting the company brand.

The Centralized Account Executive markets mortgage products to brokers, manages broker relations, and ensures superior service delivery.

Reviews and investigates borrower Qualified Written Requests, disputes, and complaints; researches loan histories, documentation, policies, and regulatory requirements; identifies root causes; coordinates account corrections; and prepares timely written resolutions. The specialist must manage regulatory deadlines, communicate with operational partners, and maintain strong research, writing, organizational, and problem-solving skills while applying mortgage servicing regulations.

Prepares, reviews, verifies, and finalizes residential mortgage closing documents, including preliminary settlement statements and CD/ALTA packages. Coordinates with lenders, title companies, settlement agents, borrowers, and internal teams to meet deadlines and service-level agreements. Reviews fees, taxes, premiums, endorsements, vesting, and regulatory requirements for accuracy and compliance. Manages multiple files, supports post-closing changes, and provides operational coverage as needed.