Jobs at Neumo

Examines taxpayer records and financial data to identify tax and fee revenue deficiencies. Reviews returns and prior audits, verifies records, calculates assessments, documents adjustments, explains findings, answers taxpayer questions, and conducts conferences with taxpayers or representatives. The role requires research into tax laws, scheduling examinations, clear communication, and travel as needed. Accounting education and knowledge of state and local taxation are preferred, with certain certifications or accounting credits required for Alabama or Louisiana assignments.

Leads client software implementations from requirements gathering through configuration, integration, testing, troubleshooting, training, and transition. Develops implementation plans, timelines, documentation, and technical specifications while collaborating with clients, developers, QA engineers, and internal stakeholders. Provides subject matter expertise, resolves complex technical issues, supports knowledge transfer, and contributes to continuous improvement across gov tech implementations.

Analyzes California sales tax permit and payment data to identify anomalies and potential misallocations. The role researches taxpayer business activity, develops investigation leads, coordinates with senior audit staff, communicates with businesses and tax preparers, gathers supporting documentation, and prepares written facts for sales tax misallocation petitions. Strong analytical, research, communication, computer, and documentation skills are required.

Provides adult library services, including reference assistance, reader advisory, technology education, collection maintenance, programming, outreach, and digital content support. Supervises and trains volunteers, collects departmental statistics, promotes library resources, supports daily operations, and responds to patron needs and emergencies. Requires an MLS or equivalent, strong communication and customer service skills, Microsoft Office proficiency, and flexibility for evening or weekend work.

Provides advanced technical support and troubleshooting for multiple SaaS products, serves as an escalation point, manages support tickets, and collaborates with engineering, QA, and product teams. Leads support initiatives, documents issues and solutions, improves processes, assists with installations, analyzes customer trends, and mentors junior staff. Requires strong communication, de-escalation, independent problem-solving, technical documentation, and system administration skills.

Leads day-to-day QA activities and mentors team members while developing and executing manual and automated testing strategies. Defines quality metrics, promotes testability and defect prevention, analyzes testing data, conducts exploratory and performance testing, performs root-cause analysis, and coordinates testing across teams. Requires experience with Selenium automation, software testing, test planning, defect reporting, and performance tools such as JMeter, HP LoadRunner, or StormRunner.

Manage end-to-end customer renewals, retention, negotiations, and incremental revenue for public-sector accounts. Build trusted customer relationships, create account plans, maintain pipeline and CRM accuracy, forecast commercial performance, coordinate internal and partner resources, and position business application, consulting, and outsourcing solutions. The role requires collaboration with sales, product, legal, marketing, and account teams while serving state and local government customers.

Administers and secures on-premises, virtualized, and Azure cloud infrastructure across a large county network. Responsibilities include incident response, outage troubleshooting, lifecycle management of compute and storage systems, security compliance, documentation, asset inventory, project implementation, and cross-functional IT support. The role also requires on-call participation, technical diagramming, ServiceNow ticket management, and maintaining Windows, Active Directory, Microsoft 365, identity, virtualization, and hyperconverged infrastructure environments.

Greet and assist customers at a Self Service Office, direct them to appropriate services, support transactions, troubleshoot kiosk and customer-care issues, communicate with BMV staff and telephone support, and report ongoing problems to the supervisor. The role requires strong communication, organization, attention to detail, multitasking, and proficiency with Microsoft Office and Excel. It is a part-time, customer-facing position requiring extended standing and frequent public interaction.

Leads fulfillment and field service operations by monitoring SLAs, prioritizing workflows, resolving operational issues, and supporting cross-functional teams. Builds reporting and data governance systems, analyzes performance, inventory, and transaction trends, and develops forecasting models. Recommends process improvements, oversees software acceptance and QA, coordinates installations and system changes, and presents strategic recommendations to leadership. The role also manages stakeholder relationships, supports fulfillment staff, and occasionally visits manufacturing facilities.

Examines taxpayer records and financial data for state and local tax compliance. Reviews returns and prior audits, researches exam leads, meets with taxpayers, verifies records, calculates assessments, documents adjustments, explains findings, responds to inquiries, and may participate in disputed-case hearings. The role requires understanding tax laws, strong accounting and analytical skills, effective communication, and travel as needed.

Configure, deploy, integrate, test, and support software solutions for government-agency clients. Gather requirements, design technical solutions, coordinate data conversions and integrations, develop implementation plans, manage timelines and risks, document processes, train users, and provide stakeholder communication. The role also supports production transitions, resolves technical issues, promotes quality and compliance standards, and coaches new implementation team members.

Provides broad in-house legal support across commercial and government contracts, privacy and cybersecurity, employment, procurement, disputes, compliance, and corporate operations. Advises business stakeholders, drafts legal documents and policies, coordinates outside counsel, manages legal risks, and develops standardized templates, playbooks, workflows, and reporting. The role supports post-merger integration and process scaling in a high-growth, PE-backed GovTech environment.

Administer and maintain network, server, identity, DNS, and security infrastructure supporting SCADA and industrial OT environments. Configure routers, switches, firewalls, Windows Server, Active Directory, and segmented networks; support field-device connectivity, monitoring, troubleshooting, disaster recovery, high availability, compliance documentation, and incident response. Participate in 24/7 on-call support and travel to treatment plants and pump stations for maintenance during approved change windows.

Manage end-to-end customer renewals, retention, negotiations, and incremental revenue across a designated territory. Build trusted customer relationships, develop account plans, maintain pipeline and CRM data, coordinate internal and partner resources, and support product and service deployments. The role focuses on public-sector state and local government accounts, contract terms, forecasting, commercial metrics, and consultative business application software sales.

Provides phone, email, and written customer support to clients and taxpayers. Handles payments, refunds, research, issue resolution, documentation, client implementations, and follow-up. Reviews municipal regulations and workflows, coordinates with internal departments, and prepares recurring reconciliation and accounting reports. The role requires strong communication, organization, prioritization, and proficiency with Microsoft Office in an on-site office environment.

Performs high-volume on-site scanning and document preparation for historical and vital records. Responsibilities include handling and tracking originals, operating and troubleshooting scanning equipment, entering inventory data in Excel, reviewing image quality, correcting scanning errors, meeting production schedules, and following confidentiality and data-handling protocols. The role requires repetitive work, attention to detail, occasional lifting of 30–50 pounds, and work in warehouses, records facilities, and offices.

Analyze court workflows and judicial processes, document current and future-state requirements, and translate operational needs into software solutions. Lead workshops, stakeholder interviews, customer engagements, testing, configuration, demonstrations, training, and implementation activities. Create user stories and acceptance criteria in JIRA, support Product and Engineering teams, provide subject-matter guidance, and manage multiple concurrent projects while communicating effectively with technical and non-technical stakeholders.

Analyzes court workflows and judicial processes, documents current and future-state requirements, and translates operational needs for Product and Engineering teams. Leads stakeholder workshops, customer engagements, software implementation activities, testing, configuration validation, demonstrations, and training. Creates user stories, acceptance criteria, process maps, requirements specifications, and training materials while supporting multiple concurrent projects and advising clients on best practices.

Manages daily customer support operations, team performance, coaching, escalations, recruitment, onboarding, and process improvement. Collaborates with engineering and product teams to resolve complex issues, analyze support trends, improve service quality, and meet response, resolution, and customer satisfaction goals.