Jobs at Neumo

Assembles, configures, troubleshoots, repairs, tests, and prepares self-service terminals, printers, and related hardware. Performs Windows and basic networking configuration, diagnoses mechanical, electrical, and software issues, manages parts and inventory, documents work, and supports field services. Delivers, installs, recovers, and stages heavy equipment using non-CDL trucks and material-handling equipment. This onsite warehouse and shop role requires frequent lifting, tool use, and travel up to 25%.

Manages the organization’s patch management program by testing, scheduling, deploying, and monitoring software updates across servers, workstations, and network devices. Coordinates with IT and security teams, troubleshoots deployment issues, tracks compliance, documents procedures, monitors vulnerabilities, and reports patch status to stakeholders. The role also supports automation through scripting and provides training on patch management tools and processes.

Designs, produces, and maintains recurring and ad hoc reports and dashboards for Client Relations. Analyzes data, identifies trends, ensures reporting accuracy, recommends process improvements, and supports data-driven decisions. The role also provides customer support, assists with system enhancements and QA/UAT activities, presents findings to stakeholders, and manages multiple deadlines with limited supervision.

Provides taxpayer and client support, processes payments, researches tax requirements, prepares revenue reports and dashboards, and assists with client implementations, system testing, training, and workflow documentation. Serves as a liaison among clients, IT, project teams, and business units; participates in requirements gathering, presentations, issue resolution, and process improvements. Requires strong customer service, reporting, administrative, communication, and Microsoft Office skills, with overtime and occasional weekend work.

Processes billing for approximately 300 jurisdictions and weekly timesheets for auditors. Maintains TSheets, Taxmaster, and billing systems; prepares operational and client reports; monitors and improves billing, collections, scheduling, and reporting processes; communicates system changes; resolves billing and collections issues; supports client requests and departmental projects.

Owns perimeter, cloud, email, identity, endpoint, and detection defenses across AWS and Azure. Responsibilities include managing WAF and bot controls, writing Terraform, operating SIEM and EDR/MDR tooling, developing detections, responding to incidents, administering email security and MDM, advancing Zero Trust, supporting penetration testing, and using AI-assisted tools for security automation. The role requires strong compliance experience, on-call incident response participation, and hands-on security engineering skills.

Leads daily operations across revenue, compliance, specials, lockbox, and business license departments. Supervises and trains staff, improves workflows, ensures accurate payment processing and taxpayer compliance, manages customer service and delinquent accounts, and produces advanced Excel reports, dashboards, and analytical models. Collaborates with Sales, IT, Client Relations, QA, and Operations while supporting client relationships and service enhancements.

Diagnose and resolve complex production issues in a Java court case management platform. Responsibilities include debugging backend services, databases, ESB integrations, XML/XSLT transformations, JMS messaging, SOAP/REST services, and third-party e-filing systems. The engineer will collaborate on issue triage, document root-cause analyses, participate in code reviews, support legacy modernization toward Spring MVC and modern front-end frameworks, and maintain production system reliability.

Leads special tax audit operations, including franchise fee, cannabis, business license, and state and local tax audits. Provides final guidance on complex tax matters, approves findings, manages budgets and KPIs, oversees staffing and performance, coordinates legal proceedings, maintains client relationships, and drives compliance and process improvements.

Conducts state and local tax, franchise fee, cannabis, and business license audits for clients. Reviews taxpayer records, tax returns, and prior audit reports; verifies financial information; researches tax laws; calculates assessments; documents adjustments; and explains findings to taxpayers and representatives. The role also handles inquiries, closing conferences, disputed-case hearings, and audit defense activities while maintaining accurate records and communicating applicable laws and liabilities.

Provides first-line technical and customer support for Neumo’s cloud records and search products. Troubleshoots website, email, computer, account, and portal issues; manages support tickets; communicates resolutions; and collaborates with engineering, QA, and product teams. Maintains help documentation, procedures, checklists, and issue logs. Monitors business accounts for errors and data anomalies while prioritizing multiple inquiries and de-escalating customer concerns.

Manages and supports on-premises, virtualized, and Azure cloud infrastructure across multiple data centers and locations. Responsibilities include troubleshooting incidents, restoring outages, managing compute and storage lifecycles, administering Windows Server, Active Directory, Entra ID, Microsoft 365, PKI, VMware, Cisco UCS, and HyperFlex environments, documenting systems, maintaining asset inventories, supporting projects, and participating in after-hours on-call response.

Administer production and non-production MySQL, MariaDB, SQL Server, and cloud database environments. Lead migration activities to Amazon Aurora, including schema and data movement, replication, cutover, validation, and rollback. Manage backups, disaster recovery, high availability, performance tuning, capacity, security, monitoring, and access controls. Automate database operations using scripts and infrastructure-as-code, review schema changes, support engineering teams, participate in on-call incidents, and drive root-cause remediation and operational standards.

Designs, builds, and operates production ETL and ELT pipelines, data models, validation, reconciliation, monitoring, and documentation. Replaces legacy processes with tested, version-controlled solutions; supports an Amazon Aurora migration; and prepares reliable datasets for reporting, analytics, and AI initiatives. Partners with engineering, architecture, reliability, database, and business teams, translates ambiguous requirements into technical solutions, makes independent architectural decisions, and mentors other engineers.

Leads end-to-end SaaS platform implementations for government clients, including requirements gathering, solution design, configuration, testing, deployment, UAT, documentation, training, and post-deployment support. Serves as the primary client contact, manages stakeholders and multiple projects, resolves configuration issues, mentors junior team members, and improves implementation processes and standards.

Provides frontline support for Neumo Payments through inbound calls, texts, emails, and tickets. Assists with payments and transactions, resolves account and charge issues, processes refunds and voids, researches failed or duplicate payments and chargebacks, and escalates unresolved issues. Maintains accurate case records, documents software defects, updates account data, supports client relationships, and contributes to procedures and product improvement. Requires evening and weekend availability as needed, with remote or onsite work possible.

Process and scan paper records, books, files, microfilm, and roll film into secure digital archives. Prepare, organize, track, and return documents; maintain inventory and data-entry records; review scans for accuracy and image quality; perform basic corrections; resolve errors; and follow confidentiality and document-handling procedures. The role requires reliable, detail-oriented production work, Microsoft Office proficiency, physical handling of materials, and on-site work at client locations.

Implements and launches managed services for clients by documenting current and future processes, configuring and testing workflows, performing outsourced operational work, and preparing service documentation. Coordinates project tasks, resources, systems, and access while advising clients and internal teams on licensing, tax, and short-term rental services. Supports onboarding, manages multiple engagements, communicates with stakeholders, and transitions live services to ongoing delivery and support teams.

Configure, test, document, and implement software solutions for government-sector clients. Analyze business processes and requirements, prepare functional and instructional documentation, coordinate project tasks and resources, support customer onboarding, conduct training, and ensure successful client launches. Partner with Product Management, Engineering, IT, Solutions, Support, and Client Success teams while managing multiple client engagements and handoffs to post-launch support.

Analyze court and jury management workflows, document business processes and requirements, and translate operational needs into solutions for Product and Engineering teams. Lead customer workshops, interviews, configuration, testing, deployment, demonstrations, training, and user acceptance testing. Create JIRA user stories, acceptance criteria, process maps, specifications, and training materials while providing subject-matter guidance across concurrent software implementation projects.