Jobs at Neumo

Manages the Client Relations department, including client relationships, new service development, implementation projects, personnel, workflows, policies, reporting, fund transfers, and client issue resolution. Coordinates training, supports system enhancements with Project Management and IT, interprets tax ordinances, establishes departmental goals, and conducts employee evaluations.

Perform end-to-end, integration, system, user acceptance, and automated testing for software applications. Create test strategies, plans, documentation, and automated test cases; execute tests; assess results; and track defects through resolution. Translate business requirements into technical requirements, identify risks, troubleshoot application issues, and collaborate with engineering and development teams. Support product implementations, training, technical escalations, and quality assurance oversight across project workstreams.

Develop and support a mature Java court case management platform. Diagnose production issues across application, database, and integration layers; investigate ESB defects; work with XML/XSLT, JMS, SOAP, and REST services; collaborate on issue triage and documentation; and contribute to modernization from legacy Java frameworks toward Spring MVC and modern front-end technologies.

Diagnose and resolve complex production issues in a Java court case management platform. Responsibilities include debugging backend services, databases, ESB integrations, XML/XSLT transformations, JMS messaging, SOAP/REST services, and third-party e-filing systems. The engineer will collaborate on issue triage, document root-cause analyses, participate in code reviews, support legacy modernization toward Spring MVC and modern front-end frameworks, and maintain production system reliability.

Lead end-to-end customer renewals, retention, negotiations, and incremental revenue for public-sector accounts. Build trusted customer relationships, develop account and pipeline plans, coordinate internal and partner teams, maintain accurate CRM data, and support sales pursuits. The role requires understanding state and local government markets, contract terms, commercial metrics, forecasting, and consultative business application software and services sales.

Design, build, and maintain reliable enterprise web applications and services using C#, .NET, SQL Server, Vue.js, and some C++. Optimize transactional databases, troubleshoot cross-layer production issues, modernize legacy systems, deliver jurisdiction-specific changes, and support testing and CI/CD improvements. Collaborate with QA and product teams, conduct code reviews, mentor engineers, and deploy and operate services in Azure while meeting reliability, security, and compliance requirements.

Manages the organization’s patch management program by testing, scheduling, deploying, and monitoring software updates across servers, workstations, and network devices. Coordinates with IT and security teams, troubleshoots deployment issues, tracks compliance, documents procedures, monitors vulnerabilities, and reports patch status to stakeholders. The role also supports automation through scripting and provides training on patch management tools and processes.

Designs, produces, and maintains recurring and ad hoc reports and dashboards for Client Relations. Analyzes data, identifies trends, ensures reporting accuracy, recommends process improvements, and supports data-driven decisions. The role also provides customer support, assists with system enhancements and QA/UAT activities, presents findings to stakeholders, and manages multiple deadlines with limited supervision.

Provides taxpayer and client support, processes payments, researches tax requirements, prepares revenue reports and dashboards, and assists with client implementations, system testing, training, and workflow documentation. Serves as a liaison among clients, IT, project teams, and business units; participates in requirements gathering, presentations, issue resolution, and process improvements. Requires strong customer service, reporting, administrative, communication, and Microsoft Office skills, with overtime and occasional weekend work.

Owns perimeter, cloud, email, identity, endpoint, and detection defenses across AWS and Azure. Responsibilities include managing WAF and bot controls, writing Terraform, operating SIEM and EDR/MDR tooling, developing detections, responding to incidents, administering email security and MDM, advancing Zero Trust, supporting penetration testing, and using AI-assisted tools for security automation. The role requires strong compliance experience, on-call incident response participation, and hands-on security engineering skills.

Leads daily operations across revenue, compliance, specials, lockbox, and business license departments. Supervises and trains staff, improves workflows, ensures accurate payment processing and taxpayer compliance, manages customer service and delinquent accounts, and produces advanced Excel reports, dashboards, and analytical models. Collaborates with Sales, IT, Client Relations, QA, and Operations while supporting client relationships and service enhancements.

Leads special tax audit operations, including franchise fee, cannabis, business license, and state and local tax audits. Provides final guidance on complex tax matters, approves findings, manages budgets and KPIs, oversees staffing and performance, coordinates legal proceedings, maintains client relationships, and drives compliance and process improvements.

Conducts state and local tax, franchise fee, cannabis, and business license audits for clients. Reviews taxpayer records, tax returns, and prior audit reports; verifies financial information; researches tax laws; calculates assessments; documents adjustments; and explains findings to taxpayers and representatives. The role also handles inquiries, closing conferences, disputed-case hearings, and audit defense activities while maintaining accurate records and communicating applicable laws and liabilities.

Manages and supports on-premises, virtualized, and Azure cloud infrastructure across multiple data centers and locations. Responsibilities include troubleshooting incidents, restoring outages, managing compute and storage lifecycles, administering Windows Server, Active Directory, Entra ID, Microsoft 365, PKI, VMware, Cisco UCS, and HyperFlex environments, documenting systems, maintaining asset inventories, supporting projects, and participating in after-hours on-call response.

Leads end-to-end SaaS platform implementations for government clients, including requirements gathering, solution design, configuration, testing, deployment, UAT, documentation, training, and post-deployment support. Serves as the primary client contact, manages stakeholders and multiple projects, resolves configuration issues, mentors junior team members, and improves implementation processes and standards.

Implements and launches managed services for clients by documenting current and future processes, configuring and testing workflows, performing outsourced operational work, and preparing service documentation. Coordinates project tasks, resources, systems, and access while advising clients and internal teams on licensing, tax, and short-term rental services. Supports onboarding, manages multiple engagements, communicates with stakeholders, and transitions live services to ongoing delivery and support teams.

Analyze court and jury management workflows, document business processes and requirements, and translate operational needs into solutions for Product and Engineering teams. Lead customer workshops, interviews, configuration, testing, deployment, demonstrations, training, and user acceptance testing. Create JIRA user stories, acceptance criteria, process maps, specifications, and training materials while providing subject-matter guidance across concurrent software implementation projects.

Develop and maintain scalable .NET applications, collaborate with engineers, QA, designers, and product managers, conduct code reviews, troubleshoot technical issues, optimize performance, stay current with .NET technologies, and write automated unit tests.

Administers and secures on-premises, virtualized, and Azure cloud infrastructure across a large county network. Responsibilities include incident response, outage troubleshooting, lifecycle management of compute and storage systems, security compliance, documentation, asset inventory, project implementation, and cross-functional IT support. The role also requires on-call participation, technical diagramming, ServiceNow ticket management, and maintaining Windows, Active Directory, Microsoft 365, identity, virtualization, and hyperconverged infrastructure environments.

Leads fulfillment and field service operations by monitoring SLAs, prioritizing workflows, resolving operational issues, and supporting cross-functional teams. Builds reporting and data governance systems, analyzes performance, inventory, and transaction trends, and develops forecasting models. Recommends process improvements, oversees software acceptance and QA, coordinates installations and system changes, and presents strategic recommendations to leadership. The role also manages stakeholder relationships, supports fulfillment staff, and occasionally visits manufacturing facilities.