Quality Assurance Analyst I (Payments)

Job Summary

The individual in this role will create test documentation, perform end-to-end testing, and build and execute automated test cases for our payments platform, including web-based applications, APIs, and physical payment terminals. Competitive candidates have 2+ years of experience in a QA function, including executing test scenarios for transaction-processing systems and providing comprehensive results. We have an opening for an on-site QA in Ft Wayne, In and an opening for a remote position.

Duties and Responsibilities

• Translate business requirements and payment processes (authorization, capture, void, refund, settlement, reconciliation) into test requirements and configuration settings for web, API, and terminal solutions.
• Identify and assess risks to programs or projects, especially those affecting transaction accuracy, funds movement, and data security, and recommend and implement mitigation strategies.
• Create test strategies that ensure solutions meet standards of functionality, performance, reliability, and payment industry requirements.
• Collaborate with team leads and engineering resources to plan the testing approach across web, API, and terminal layers.
• Execute end-to-end testing of the full transaction lifecycle, from card presentment at the terminal through processor response, settlement, reporting, and reconciliation, according to set deadlines.
• Test terminal behavior across entry methods (chip, contactless/NFC, swipe, manual entry), PIN entry, receipt generation, and error handling.
• Test device-specific scenarios such as connectivity loss, offline or store-and-forward modes, power interruption, and firmware and application updates.
• Perform API testing of payment, webhook, and reporting endpoints, validating request/response accuracy, error codes, and idempotency.
• Verify web components, including merchant portal, hosted checkout, and admin tools, across browsers and devices.
• Support and complete test orchestration across environments, test cards, sandbox and processor simulators, and device fleets, using analysis, experience, and sound decision-making.
• Record, log, and track defects with clear reproduction steps, logs, and transaction IDs, and coordinate resolutions with the development team and functional leads.
• Assess test results to quickly identify and document defects, including discrepancies in transaction amounts, statuses, fees, or settlement data.
• Support certification and compliance testing, such as card brand, EMV, acquirer/processor, and PCI-related requirements.
• Direct projects from a quality assurance perspective, keeping both the merchant and the cardholder experience in mind.
• Independently own a workstream or product line (for example, terminal software, merchant portal, or payment APIs), covering review and testing activities throughout the project life cycle.
• Maintain the device test lab, including terminals, peripherals, test cards, and firmware versions.
• Participate in daily engineering meetings to update teammates and management on status.
• Assist the in-house support team with product defect exploration, as needed, including: 
  • High-level technical assistance and escalations for merchants, partners, and internal staff.
  • Troubleshooting and analyzing issues related to transactions, terminals, reports, and data.
• Present product expertise in training and implementation environments.
• Build and execute automated test cases for web and API layers and identify opportunities to automate terminal testing.
• Perform other duties as assigned.

Education and Experience

• 2-5 years of experience in a QA role, including: 
  • System, integration, and user acceptance testing
  • Test plans, documentation, and execution across multiple development deliverables
  • Testing web applications and REST APIs (e.g., Postman or similar tools)
• At least 2 years of Azure Table or relevant database experience, including querying transaction data to validate results
• Preferred: experience in payments, fintech, or financial services
• Preferred: experience testing POS terminals or other physical devices (e.g., Verifone, Ingenico, PAX)
• Preferred: familiarity with EMV, contactless standards, card brand certification, ISO 8583, or payment gateway and processor integrations

Knowledge, Skills and Abilities

• Strong understanding of end-to-end payment flows, including authorization, settlement, chargebacks, refunds, and reconciliation.
• Working knowledge of payment concepts such as tokenization, encryption, and PCI DSS, along with secure testing practices for sensitive cardholder data.
• Knowledge of the technical aspects of business systems and infrastructure, including networks, terminal connectivity, and device management.
• Highly organized and detail-oriented, with particular care where money movement is involved.
• Excellent problem-solving and communication skills.
• Well-versed in test automation, end-user desktop tools, and information security.
• Ability to maintain a positive and professional attitude in a fast-paced environment.
• Ability to take initiative in prioritizing, coordinating, and multitasking with composure.
• Ability to work independently and as a contributing member of a team.

Work Environment

The noise level is usually moderate. The employee works in an office setting at an individual workstation using a telephone and computer, and may spend time in a device test lab handling payment terminals and peripherals.

Physical Demands

• Must be able to remain in a stationary position for most of the day.
• Constantly operates a computer and other office productivity machinery.
• Occasionally handles, sets up, and moves payment terminals and related hardware.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.