Teams at Network Plus

Own customer experience activities before, during, and after utility projects. Resolve enquiries and complaints within one working day, conduct surveys and courtesy calls, manage walk-off visits, analyze customer feedback and failures, track KPIs, produce reports, escalate major complaints, and support vulnerable customers. The role requires utility-sector experience, strong customer and stakeholder management, commercial awareness, independent prioritization, a driving licence, and successful DBS clearance.

Own customer experience activities across projects, including feedback collection, courtesy calls, walk-off visits, complaint resolution, KPI reporting, and escalation management. The role supports customer satisfaction targets, coordinates with planning and call center teams, manages vulnerable customers, identifies service trends, and drives improvements. Utilities experience, strong communication and management skills, a driving licence, and a successful DBS check are required or desirable.

Provides HR and training administration across recruitment, onboarding, employee records, training compliance, reporting, payroll-related changes, and leaver processing. Acts as a first point of contact for employee and manager queries, maintains HR inboxes and systems, prepares Excel reports, coordinates documentation, supports training records and recharges, and ensures employee data and ID records remain accurate and compliant.