The Role
Administer highway work permits and notices, monitor permit conditions, deadlines, compliance, defects, interims, and statutory penalties. Maintain accurate records across spreadsheets, works management, incident management, and tracking systems. Produce daily and weekly street works quality reports, escalate issues, investigate complaints, and support service-level achievement through clear communication with internal and external stakeholders.
Summary Generated by Built In
You will be a part of the noticing team working with our client to ensure that the Company’s work is effectively coordinated through communication with internal and external customers as well as the management of the business and client database systems.
Key Responsibilities
- You will ensure that all notices and permits that are required to work on the Highway are accurately applied for
- You will ensure that permit conditions are monitored, and the status of notices/permits are continuously monitored to ensure that site teams are working compliantly
- You will monitor jobs that are running out of time
- You will provide update in to works management systems and Insight, including backfill and reinstatement details accurately and in a timely manner
- You will maintain the timely and accurate input and uploading of information into spreadsheets, works management systems and incident management systems, ensuring that all issues are recorded and escalated
- You will ensure the effective and efficient processing of street works defects and interims ensuring data is inputted in a consistent manner
- You will provide monitoring of smartphone tracker system and logging of management information to allow efficient and effective reporting
- You will provide Daily and Weekly Street works quality and tracker reports as required and to ensure that all service levels and objectives are achieved
- You will manage, escalate and resolve Section 74 notices and other statutory penalties as appropriate
Experience and Qualifications
- Experience of investigating and responding to complaints
- Computer Literate, experience of using all Microsoft packages
- Proven experience in working to timescales, deadlines and service levels
- Good verbal and written communication skills
- Street Manager experience is advantageous but not essential
- Knowledge of the utility / construction industry would be an advantage
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Skills Required
- Experience investigating and responding to complaints
- Computer literacy and experience using Microsoft packages
- Experience working to timescales, deadlines, and service levels
- Good verbal and written communication skills
- Street Manager experience
- Knowledge of the utility or construction industry
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The Company
What We Do
Network Plus is a leading utility and infrastructure service provider operating across the UK. They design, build, and maintain essential infrastructure assets in sectors such as water, wastewater, gas, power, telecoms, and transport, keeping communities connected and businesses running.
