Jobs at Net Health

Lead and manage the client relationship team to drive retention, satisfaction, and account growth. Implement processes, tools, and account plans; analyze client metrics; serve as escalation point; collaborate with sales, product, and operations to resolve issues and align services to client needs.

The Sales Development Representative identifies new opportunities within a sales territory, partners with Account Executives, and conducts outreach to schedule meetings with qualified prospects.

Respond to product support questions from clients, analyze software issues, provide resolutions, and ensure high-quality client interactions. Mentor junior staff and drive process improvements for enhanced client satisfaction.

Manage a moderate portfolio of healthcare SaaS clients post-implementation as the primary contact to drive adoption, satisfaction, renewals, and upsells. Conduct business reviews, monitor client health, resolve routine issues and escalate complex matters, collaborate with Support/Product/Implementation, maintain CRM records, and support RCM/billing needs.

Lead product ownership and business analysis for State & Payer Solutions, translating payer policy and regulatory requirements into product and analytical specifications. Own backlogs, define epics/features/user stories, collaborate with Engineering and Data Science, validate analytics and reporting, support sales/RFPs, and mentor peers to deliver value-based care software and reporting solutions.

Senior individual contributor who designs and automates secure, scalable AWS platform foundations, CI/CD pipelines, and database performance tuning. Owns infrastructure as code (CDK/CloudFormation), GitLab CI pipelines, observability, cost optimization, security guardrails, and documentation while collaborating with Security, App Dev, and SRE teams.

Produce on-brand B2B content across blog, email, web, social, and campaign assets; apply SEO fundamentals and brand voice; collaborate with marketing, product, and creative teams; manage multiple projects to meet deadlines; incorporate SME input and editorial feedback to improve content quality and performance.