Jobs at Net Health

Creates and maintains blended, e-learning, instructor-led, and virtual training for employees and customers. Develops instructional materials, eLearning modules, job aids, videos, and product guidance; manages LMS courses and evaluates learning impact using adoption data and feedback. Supports knowledge base structure, release notes, user guides, and in-app content. Translates technical product information, APIs, integrations, and data flows into clear documentation using documentation-as-code practices and basic web technologies.

Manages the Deal Desk function across quote building, legal, client action, and cancellations. Oversees team performance, hiring, capacity planning, KPIs, reporting, operational policies, and strategic direction. Partners with Sales, Finance, Legal, Customer Success, and business systems teams to improve quote-to-cash processes, systems, data, and scalability. Leads initiatives involving acquisitions, migrations, revenue model changes, and go-to-market planning.

The Director of Sales leads sales executives and revenue generation across assigned products and markets. Responsibilities include forecasting, budgeting, pipeline and quota management, sales coaching, territory alignment, incentive planning, complex agreement structuring, CRM oversight, market analysis, onboarding, process improvement, and reporting to senior leadership. The role partners cross-functionally to improve sales productivity, achieve revenue targets, and support new sales tools and processes.

Designs, develops, and maintains scalable end-to-end test automation frameworks using Playwright and AI-powered testing agents. Creates automated and manual test plans, integration and API tests, test environments, and reusable testing tools. Collaborates with development, QA, DevOps, and product teams throughout the software lifecycle, provides code-level feedback, analyzes risks and defects, and mentors engineers on automation practices and machine-driven testing.

Information Security Engineer responsible for Azure cloud security projects, vulnerability remediation, security operations, AI security governance, vendor risk assessments, architecture reviews, and quarterly access reviews. The role partners with development and architecture teams, evaluates AI agents and MCP servers, participates in CrowdStrike-based on-call operations, and supports post-quantum cryptography readiness. Candidates should have at least five years of security or cloud security experience and be comfortable working independently across varied security initiatives.

Provides remote product and technical support for software clients through email and phone. Responsibilities include troubleshooting application issues, researching solutions, updating software dependencies, creating and managing support cases, escalating complex problems, following service-level guidelines, documenting feedback, and participating in product training. Some evening, weekend, and holiday coverage is required.

Develops and maintains Power BI reports, dashboards, semantic models, SQL datasets, and production reporting pipelines. Manages Azure Data Factory pipelines and Databricks notebooks, validates data accuracy, troubleshoots reporting issues, and supports scheduled client deliverables. Collaborates with software engineers, product owners, and account management in an Agile/Scrum environment. Documents BI practices, data definitions, and runbooks while applying dimensional modeling, DAX, Power Query, and AI-assisted development practices.

Conduct outbound prospecting and inbound lead follow-up to identify qualified opportunities, schedule meetings for Account Executives, and build sales pipeline. The role uses Salesforce and related sales tools to track activities, collaborates on territory planning and RFP responses, communicates healthcare software solutions, and supports trade show participation.

Provides remote product and technical support for customers using Net Health software. Responsibilities include troubleshooting application issues, researching solutions, updating software dependencies, managing email and phone cases within service-level guidelines, escalating complex issues, documenting feedback, conducting follow-ups, and participating in product training. Some evening, weekend, and holiday coverage is required.

Respond to product support questions from clients, analyze software issues, provide resolutions, and ensure high-quality client interactions. Mentor junior staff and drive process improvements for enhanced client satisfaction.

Senior individual contributor who designs and automates secure, scalable AWS platform foundations, CI/CD pipelines, and database performance tuning. Owns infrastructure as code (CDK/CloudFormation), GitLab CI pipelines, observability, cost optimization, security guardrails, and documentation while collaborating with Security, App Dev, and SRE teams.

Produce on-brand B2B content across blog, email, web, social, and campaign assets; apply SEO fundamentals and brand voice; collaborate with marketing, product, and creative teams; manage multiple projects to meet deadlines; incorporate SME input and editorial feedback to improve content quality and performance.