Jobs at Net Health

Lead and manage the client relationship team to drive retention, satisfaction, and account growth. Implement processes, tools, and account plans; analyze client metrics; serve as escalation point; collaborate with sales, product, and operations to resolve issues and align services to client needs.

The Sales Development Representative identifies new opportunities within a sales territory, partners with Account Executives, and conducts outreach to schedule meetings with qualified prospects.

Respond to product support questions from clients, analyze software issues, provide resolutions, and ensure high-quality client interactions. Mentor junior staff and drive process improvements for enhanced client satisfaction.

Sell Net Health SaaS solutions via phone/email to existing and prospective clients. Drive renewals, upsells, and retention; build client relationships; mentor junior client executives; manage account plans, CRM activity, contracts, and territory planning to meet sales targets.

Perform BI and data analysis to build semantic and medallion models, validate warehouse data integrity, document data definitions and business rules, and develop/audit dashboards (Tableau/Streamlit). Partner with engineers and business stakeholders, support data governance, and participate in Agile processes while researching new analytics tools and best practices.

Manage assigned healthcare SaaS clients to drive adoption, satisfaction, retention, and growth. Provide consultative guidance, monitor usage, support onboarding and workflows, coordinate issue resolution with internal teams, identify expansion opportunities, conduct strategic reviews, and ensure compliance with licenses and service agreements.

Provide remote product application support for a SaaS healthcare suite: troubleshoot client issues, process inbound calls and emails, create and escalate cases, research solutions, and participate in training to improve product and support processes.