Jobs at Net Health

Provides remote product and technical support for software clients through email and phone. Responsibilities include troubleshooting application issues, researching solutions, updating software dependencies, creating and managing support cases, escalating complex problems, following service-level guidelines, documenting feedback, and participating in product training. Some evening, weekend, and holiday coverage is required.

Develops and maintains Power BI reports, dashboards, semantic models, SQL datasets, and production reporting pipelines. Manages Azure Data Factory pipelines and Databricks notebooks, validates data accuracy, troubleshoots reporting issues, and supports scheduled client deliverables. Collaborates with software engineers, product owners, and account management in an Agile/Scrum environment. Documents BI practices, data definitions, and runbooks while applying dimensional modeling, DAX, Power Query, and AI-assisted development practices.

Conduct outbound prospecting and inbound lead follow-up to identify qualified opportunities, schedule meetings for Account Executives, and build sales pipeline. The role uses Salesforce and related sales tools to track activities, collaborates on territory planning and RFP responses, communicates healthcare software solutions, and supports trade show participation.

Processes sales deal requests, builds quotes, prepares contracts and proposal documents, maintains client data, and ensures compliance using Salesforce CPQ and NetSuite. Collaborates with Sales, Finance, and Legal to resolve deal questions, supports contract execution, manages assigned project tasks, and identifies workflow improvements and automation opportunities.

Provides remote product and technical support for customers using Net Health software. Responsibilities include troubleshooting application issues, researching solutions, updating software dependencies, managing email and phone cases within service-level guidelines, escalating complex issues, documenting feedback, conducting follow-ups, and participating in product training. Some evening, weekend, and holiday coverage is required.

Provides end-user technical support for Net Health software applications. Responsibilities include diagnosing and resolving client issues, troubleshooting software dependencies and system problems, escalating unresolved cases, responding to email and phone inquiries, documenting resolutions, maintaining knowledge-base content, and collaborating with internal teams. The role also requires product training, follow-up communication, effective case management, and support for both technical and non-technical users.

Respond to product support questions from clients, analyze software issues, provide resolutions, and ensure high-quality client interactions. Mentor junior staff and drive process improvements for enhanced client satisfaction.

Senior individual contributor who designs and automates secure, scalable AWS platform foundations, CI/CD pipelines, and database performance tuning. Owns infrastructure as code (CDK/CloudFormation), GitLab CI pipelines, observability, cost optimization, security guardrails, and documentation while collaborating with Security, App Dev, and SRE teams.

Produce on-brand B2B content across blog, email, web, social, and campaign assets; apply SEO fundamentals and brand voice; collaborate with marketing, product, and creative teams; manage multiple projects to meet deadlines; incorporate SME input and editorial feedback to improve content quality and performance.