Teams at Net Health

Provides end-user technical support for Net Health software applications. Responsibilities include diagnosing and resolving client issues, troubleshooting software dependencies and system problems, escalating unresolved cases, responding to email and phone inquiries, documenting resolutions, maintaining knowledge-base content, and collaborating with internal teams. The role also requires product training, follow-up communication, effective case management, and support for both technical and non-technical users.

Lead and manage the client relationship team to drive retention, satisfaction, and account growth. Implement processes, tools, and account plans; analyze client metrics; serve as escalation point; collaborate with sales, product, and operations to resolve issues and align services to client needs.

The Sales Development Representative identifies new opportunities within a sales territory, partners with Account Executives, and conducts outreach to schedule meetings with qualified prospects.