Jobs at Neostella

Serves as the first point of contact for product support inquiries, troubleshooting application issues, answering customer questions, documenting solutions, and escalating complex problems. The role manages tickets across multiple channels, follows SOPs, maintains knowledge-base content, provides product configuration guidance, and collaborates with Product and Development teams to meet service-level expectations.

Designs and manages CI/CD pipelines, automates AWS infrastructure with AWS CDK, monitors and troubleshoots production systems, and supports cloud infrastructure reliability. The role manages AWS services and containerized environments, improves application performance and security, assists with incident response, and collaborates with development teams using Agile Scrum methodologies.

Serve as a solution expert across Sales, Customer Experience, Implementation, Product, and Partner teams. Scope complex customer requirements, design scalable solutions, assess risks and dependencies, validate feasibility, document solution plans, and support implementations. Provide guidance on workflows, integrations, data strategies, and architecture decisions while acting as an escalation resource. Collaborate with Product and Engineering on product gaps, coach teams on best practices, and improve discovery and solution-design processes.

Execute integrated B2B marketing campaigns across email, web, content, events, and automation channels. Create and optimize email journeys, landing pages, blog and website content, sales enablement materials, product marketing assets, and customer proof points. Coordinate cross-functional campaign timelines, conduct competitive research, monitor performance, and improve marketing programs while managing multiple priorities independently.

Support client implementations by customizing Filevine, building project templates and reports, creating document-generation templates, configuring task flows and deadline chains, and developing integrations with related platforms. Complete assigned implementation tasks accurately and on schedule, provide solution suggestions, communicate task status, and collaborate with Implementation Specialists and international teams.

Support Implementation Specialists with client implementations by customizing Filevine, building project templates, reports, field mappings, deadline chains, document-generation templates, and integrations. Complete assigned tasks accurately and on time, provide template recommendations, perform real-time customization, and communicate task status effectively. The role involves collaborating with internal teams and clients while learning unfamiliar systems and supporting related platforms such as Lead Docket and Outlaw.

Lead product strategy and execution for data migration, transformation, and mapping tooling. Define roadmap, translate technical requirements into specs, partner with Engineering and stakeholders, monitor migration outcomes, and improve data quality and onboarding to accelerate customer time-to-value.