At Neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business. We show them how hyperautomation can free up time to focus on higher impact work and take their business to the next level. In order to continue our growth, we are seeking someone for an Implementation Support Specialist! The ideal candidate will be responsible for assisting multiple Implementation Specialists with client implementations of Filevine. In collaboration with the Specialist and other Neostella team members, you will build project templates, reports, field mapping and integrations, and perform other task-based work at the direction of the Specialist and your manager. The growth potential and opportunities here are endless and we want you to be a part of our journey. Curious what your day would look like as an Implementation Support Specialist? Check out the details below!
Key Responsibilities:
- Perform Filevine customization in real time during a meeting, when relevant.
- Use your experience across clients to provide suggestions for template solutions.
- Complete individual tasks, as assigned and within determined deadlines.
- Build and/or customize project templates in Filevine, including section layout, task flow and deadline chain creation, report building and/or conversion of document generation templates into Filevine-compatible templates.
- Build and/or customize platforms related to Filevine (Lead Docket, Outlaw, etc.).
Requirements
- Easily understand English-language task direction without formal documentation
- Quickly understand unfamiliar systems to draw parallels to Filevine
- Good English language oral and written communication skills
- Software implementation
- Software integrations
- Ability to complete tasks assigned at a quick and accurate pace
- Collaboration and communication of status of tasks
- Experience using Filevine is preferred
- Experience using Work Relay is preferred
- Experience with Merge Fields is preferred
- Experience in an administrative role in a law firm or legal department is preferred
Benefits
You will have Undefined Contract, a fast and deep growing career path, pre-paid health insurance coverage with Sura for you and one additional member of your family, flex time, flexibility to work from home or in the office, yearly ophthalmological health bonus, and the opportunity to improve your English skills by working side-by-side with international teams and projects, apart from fully personalized English classes, and more!
*All resumes and application answers must be in English
Skills Required
- Ability to understand English-language task direction without formal documentation
- Strong English-language oral and written communication skills
- Experience with software implementation
- Experience with software integrations
- Ability to complete assigned tasks quickly and accurately
- Ability to collaborate and communicate task status
- Ability to quickly understand unfamiliar systems and apply parallels to Filevine
- Experience using Filevine
- Experience using Work Relay
- Experience with Merge Fields
- Experience in an administrative role in a law firm or legal department
Neostella Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Neostella and has not been reviewed or approved by Neostella.
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Leave & Time Off Breadth — Paid time off begins at a generous level from the first year. Additional elements like volunteer time and a birthday day off in some materials broaden paid time away.
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Healthcare Strength — Health coverage is presented with multiple plan options and a sizable employer-paid share of medical, dental, and vision premiums. Insurance coverage is positioned as a strong component of the overall package.
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Parental & Family Support — Fully paid parental leave is explicitly advertised for birth, adoption, foster, or legal custody. This enhances family support alongside core medical benefits.
Neostella Insights
What We Do
Neostella is a global hyperautomation firm with expertise in Robotic Process Automation (RPA), Business Process Management (BPM), Application Integration (iPaaS), Custom Development, and more. We take a solutions-based approach to hyperautomation and will work closely with your team to create solutions utilizing the right technologies to deliver your business objectives. With office locations in North America, South America, Europe and Asia, our global team offers ongoing 24/7 support, ensuring long-term success after your automations go live.
