Teams at Neostella

Serve as first-line product support: triage, log, and troubleshoot tickets; follow SOPs to resolve common issues; assist with basic product configuration; document solutions; escalate complex issues to Tier 2 and development; meet SLAs and contribute to knowledge base and team improvement discussions.

Assist Implementation Specialists with Filevine client implementations: build and customize project templates, reports, field mappings, integrations, and related platforms. Complete assigned tasks quickly and accurately, provide template suggestions, perform real-time customizations during meetings, and communicate status with team members.

Generate qualified sales opportunities for legal firms through outbound and inbound outreach. Research accounts, identify decision-makers, qualify prospects, schedule meetings for Account Executives, maintain Salesforce CRM records, track outreach and pipeline metrics, and continuously improve prospecting and sales skills through training and coaching to drive pipeline growth.