Teams at nbn® Australia

Support and govern end-user technology to deliver high-performing IT services. Use ITSM tools (ServiceNow) to report metrics, analyse trends, and improve service delivery across Citrix, Microsoft 365, Windows endpoints. Work with vendors, manage assets, ensure compliance, contribute to projects, governance and security, and measure success via user satisfaction and service performance.

Manage nbn's social and digital channels, create and deliver engaging content, monitor online conversations for trends and risks, respond empathetically to customers, support integrated communications campaigns, and surface insights to improve decisions and protect reputation.

Drive continuous improvement across Delivery Partners using data-led insights, operational governance and stakeholder collaboration. Analyse performance trends, identify systemic issues, design and prioritise improvement programs, track progress, uplift reporting and embed best practices to improve field execution, capability and customer outcomes.