Jobs at National Pen Company

Provides frontline Level 1 customer support by phone and email, answering product, account, order, and service questions. Updates orders, researches information using Salesforce, GSOM, company resources, and the website, resolves inquiries at first contact, and escalates complex issues. The role requires accurate documentation, call de-escalation, multitasking in a high-volume environment, KPI performance, and collaboration with other departments.

Leads global site support teams and delivers reliable IT services across multiple offices. Responsibilities include managing incidents and escalations, overseeing on-premises and cloud infrastructure, hardware asset lifecycle management, stakeholder communications, vendor coordination, budget support, procurement, and continuous service improvement. The role also provides employee technical support, manages major incidents, coaches team members, and participates in after-hours on-call coverage.

Outbound inside sales agent responsible for calling existing customers using a predefined workflow to generate revenue, maintain customer records, meet weekly sales targets, and deliver high-quality customer service while participating in team meetings and training.

Lead HR operations in a manufacturing facility: develop policies, ensure legal and SOX compliance, manage HR systems and records, run full-cycle recruitment and onboarding, administer benefits, payroll/pay grade recommendations, training, employee relations, and HR metrics reporting.

Own day-to-day Search, Shopping, and Performance Max campaign management across Google and Microsoft Ads. Responsibilities include campaign builds, keyword and bid optimization, budget management, product feed and ad testing, account quality assurance, performance reporting, issue resolution, trend monitoring, and experimentation. The role translates campaign data into actionable insights, collaborates cross-functionally, and supports paid media strategy for scalable performance.

Supervise daily Mexico import and export operations, ensuring compliant, accurate, and timely processing. Lead team development, performance management, customs broker coordination, and departmental priorities. Oversee IMMEX, VAT and IEPS certification, Annex 24, Annex 30, SAT and ANAM compliance, documentation, audits, and regulatory updates. Develop KPIs, dashboards, reporting, automation, and process improvements using ERP and AI tools. Maintain working knowledge of U.S. trade regulations and collaborate with Global Trade Compliance.

Execute daily and weekly production schedules, expedite orders and materials, verify material availability, maintain ERP data accuracy, coordinate with warehouse and supervisors, communicate priorities and risks, and provide execution feedback to support planning and continuous improvement.

Supervise assembly and inkers operators to meet production, quality, and safety standards. Manage scheduling, KPI tracking, manufacturing reports, work orders, and promote team engagement and discipline on the production floor.