Teams at National Pen Company

Lead HR operations in a manufacturing facility: develop policies, ensure legal and SOX compliance, manage HR systems and records, run full-cycle recruitment and onboarding, administer benefits, payroll/pay grade recommendations, training, employee relations, and HR metrics reporting.

Make outbound calls to existing customers using a predefined workflow to generate sales, manage accounts, ensure order accuracy, meet weekly sales and call targets, update CRM/system data, participate in team meetings, maintain product knowledge, and provide excellent customer service.

Lead regional outbound logistics and global packaging initiatives across 20+ countries, improve transportation and carrier performance, drive cost, sustainability, and service improvements, manage a small international team, and lead cross-functional projects to enhance scalability and operational excellence.