Jobs at Natera

Provides phone and electronic customer support for medical professionals, patients, laboratories, partners, and sales teams. Obtains missing test, patient, billing, and physician information; communicates test status and results; schedules mobile phlebotomy and genetic counseling; triages technical issues; manages accounts and orders; documents interactions; handles complaints; supports account setup and supply tracking; and mentors new employees while protecting PHI under HIPAA.

Designs and develops scalable customer-facing web applications and microservices APIs. Leads complex system architecture, performs code reviews, mentors engineers, defines technical implementations, and guides engineering vision. Maintains sustainable business systems, supports compliance initiatives, and improves development processes. The role requires Java and Spring experience, cloud technologies, relational databases, REST and event-driven architectures, containerization, front-end development, and software lifecycle expertise.

Deploys, optimizes, troubleshoots, repairs, and supports laboratory automation systems, including liquid handlers, workcells, and analytical instruments. Leads medium-complexity engineering and continuous-improvement projects, supports verification and performance qualification, drafts SOPs, and provides production floor support. Collaborates with Production, R&D, Quality, Service Engineering, and vendors while maintaining documentation, change control, safety, and regulatory compliance.

Field-based sales representative supporting nephrology territory growth and Renasight adoption. Partners with an Organ Health Specialist, develops and onboards accounts, builds provider relationships, manages customer requests, coordinates follow-up, documents sales activity in CRM systems, and uses reporting data to prioritize accounts. The role requires healthcare customer engagement, organization, communication, independent work, and collaboration with internal sales, customer experience, and laboratory operations teams.

Field-based sales representative supporting nephrology territory growth for Natera’s Organ Health division. Partners with an Organ Health Specialist to expand Renasight adoption, build provider relationships, develop accounts, support onboarding, resolve customer needs, coordinate follow-up, document activity in CRM systems, and use reporting data for territory planning. Engages nephrologists, clinic staff, and healthcare stakeholders while collaborating with internal sales, customer experience, and laboratory operations teams.

Design and build scalable frontend features and reusable UI components using React and TypeScript. Collaborate with PMs, designers, and backend engineers on architecture, state management, API integration, performance, accessibility, and testing. Drive best practices for CI/CD, code quality, documentation, planning, and user experience.

Leads women's health genetic testing sales across Texas and Colorado, driving regional growth, market expansion, product distribution, and revenue. Recruits, trains, coaches, and manages sales professionals; develops regional business plans, territory alignment, and sales strategies; cultivates relationships with OBGYN key opinion leaders, physicians, hospitals, and other customer segments. Requires substantial field leadership and approximately 70% travel.

Supervise the Signatera Plasma Team’s daily laboratory operations, including cfDNA extraction, library preparation, QC, and NGS workflows. Schedule staff, provide performance guidance, troubleshoot technical issues, and execute process development and instrument testing. Analyze deviations, document corrective actions, maintain SOPs and laboratory records, ensure regulatory sample management, and collaborate with oncology research teams to improve throughput. The role requires onsite work in San Carlos, California, with flexible and occasional weekend shifts.

Build and operate Natera’s internal developer portal as a product, including a service catalog, cloud and CI/CD integrations, reusable golden paths, and infrastructure provisioning workflows. Develop production software, support adoption, help teams create portal integrations, modernize and retire legacy tooling, and embed security, observability, compliance, and AI-accessible standards into the platform.

Manage federal, state, local, and international tax compliance, including income, sales and use, VAT, withholding, and property taxes. Oversee tax filings, reconciliations, projections, audits, controls, regulatory monitoring, third-party consultants, and tax planning. Drive process improvements, support internal and external audits, prepare journal entries, and communicate tax risks and opportunities to leadership. The role may require occasional evenings or weekends.

Lead product strategy and roadmap for digital experiences that support ongoing oncology testing and patient engagement. Simplify ordering, scheduling, and care-team workflows across physician portals, EHR systems, and patient portals. Partner with commercial, clinical, operations, engineering, and health-system integration teams. Own discovery through launch, define success metrics, analyze data, prioritize improvements, and communicate the roadmap to senior stakeholders.

Provides regional customer support for medical professionals, patients, sales representatives, and internal teams. Manages account communications, resolves ordering and reporting issues, researches escalated problems, addresses missing information, communicates delays or cancellations, and coordinates sample redraws. Maintains accurate documentation while handling protected health information and completing required compliance training. The role requires multitasking, critical thinking, de-escalation, organizational skills, and proficiency with phone and written support channels.

Lead development and delivery of training and QA initiatives for laboratory staff: assess needs, create and revise procedures and curriculum, facilitate face-to-face and LMS training, compile training metrics, support cross-functional teams, ensure compliance with PHI/HIPAA and regulatory standards, and act as a technical point of contact.

Manage and deliver QA training programs, assess workforce development needs, create and maintain training materials and procedures, facilitate new hire and lab/LMS training, track training metrics, support cross-functional teams, ensure HIPAA/PHI compliance, and perform other QA-related duties.

The Senior Accountant manages clinical trial accruals, prepaid expenses, R&D accounting, reconciliations, journal entries, month-end close, variance analysis, and financial reporting. The role ensures GAAP, ASC 730, SOX, and internal control compliance; reviews CRO and clinical site invoices; supports audits and technical accounting reviews; and partners with Clinical Operations, Legal, Procurement, FP&A, and vendors. It also contributes to process improvement, automation, and scalable accounting workflows.

Prepare and process tissue specimens and stained slides for whole exome/genome sequencing. Perform macrodissection, reagent and equipment prep, validations, reagent qualifications, case management, SOP updates, safety initiatives, supervise daily lab operations, train staff, troubleshoot equipment/processes, and document corrective actions.

Embed with a business domain to map workflows, design agent-enabled future-state processes, build and connect production automation (LLMs, agents, RAG), run and monitor agents with observability and evals, and partner with domain leaders to deliver measurable KPI improvements.

Plans demand, production capacity, raw materials, work orders, and inventory for manufactured and purchased parts. Coordinates with production, purchasing, quality, R&D, laboratory, and product development teams to achieve milestones, maintain accurate ERP and planning master data, support new product introductions, and optimize supply strategies. Analyzes supply and demand trends, reduces excess and obsolete inventory, manages work-in-process, and replans schedules to meet manufacturing and marketing requirements.

Leads the Inside Sales Team by overseeing daily activities, coaching representatives, managing escalations, and driving sales goals. Develops sales strategies, call campaigns, product scripts, qualifying questions, and lead-generation processes. Tracks CRM and call metrics, produces performance dashboards and quarterly analyses, manages budgets and project planning, and presents results to senior management and stakeholders.

The Account Sales Representative will drive sales growth by managing and expanding customer accounts in the Jacksonville territory, and cultivating relationships with medical professionals to achieve sales targets.