The Front Office Consultant will gather client requirements, configure the Calypso system, validate solutions, and provide user training while addressing core product gaps.

The analyst provides support to customers on billing inquiries, sales requests, and resolves complaints. They develop improvement plans, ensure customer relations, and administer customer data systems.

Provide technical support for customers using cloud applications, assist with customer inquiries, resolve escalated issues, and maintain customer relations.

The Senior Customer Support/Operations Analyst provides exemplary customer service for billing inquiries, service requests, and complaints, while also developing improvement plans based on customer feedback and ensuring compliance with consumer laws.