Search the 21 jobs at Nasdaq

As a Senior Support Analyst, you will ensure excellent customer service for billing inquiries, service requests, and complaints while improving customer relations. You will monitor client issues, educate customers about new releases, and maintain proper procedures for software operation, all under supervision. Continuous self-improvement in AxiomSL products is also required.

The role involves resolving problems, training junior colleagues, and communicating complex information effectively. The specialist manages risks associated with quality and deadlines, impacting wider team objectives. They require minimal instruction and have a foundational understanding of their discipline while integrating knowledge from broader business areas.

The role involves building and maintaining relationships with senior-level decision makers at key accounts, aiming to enhance customer satisfaction and increase revenue. Responsibilities include conducting meetings, addressing customer issues, and promoting the organization's products and services.

The Product Analyst Specialist is responsible for implementing and configuring software according to project requirements. They conduct customer workshops, provide training, perform installations, and maintain precise documentation. They also contribute to sales with functional and technical information to support proposals and product understanding.

As a Senior Technical Account Manager at Nasdaq, you will provide dedicated support, manage technical delivery, maintain client relationships, and oversee incident resolution while contributing to client success strategy. Strong technical understanding of Nasdaq's products is essential.

The Senior Analyst in Project Management plans, monitors, and manages projects from initiation to completion, ensuring client satisfaction and adherence to project specifications, quality, and timelines. The role involves stakeholder engagement, collaboration with technical teams, and applying Agile methodologies to deliver projects effectively.

As a Senior Technical Account Manager at Nasdaq, you will provide dedicated technical support to clients, ensure effective delivery of services, coordinate incident resolutions, and maintain strong client relationships while managing project risks and budgets.

The Specialist - Cloud Support provides exceptional service to customers regarding billing inquiries, service requests, and complaints while maintaining good customer relations. This role involves troubleshooting complex issues, guiding clients, and managing customer data systems effectively, with a focus on continuous improvement based on customer feedback.

As a Lead Project Manager, you will drive the execution of central initiatives for Nasdaq Technology, managing large complex delivery projects from budgeting to customer acceptance, while leading cross-functional teams globally. You will ensure timely project delivery, manage stakeholder relationships, and oversee essential project management activities.

The Sales Enablement Associate at Nasdaq will support the sales enablement manager by researching competitive landscapes, organizing training programs, and creating training materials. The associate will also track progress on industry awards and provide reports to various teams to improve efficiency and drive revenue.

The Senior Product Analyst is responsible for configuring and implementing software solutions according to project plans, conducting workshops to define product requirements, training end-users, and providing technical support. They will also manage administrative tasks and ensure accurate documentation for sales proposals.

Join our End User Adoption team at Nasdaq to drive value for customers by maximizing their experience, satisfaction, and utilization of our Trade Surveillance platform. Responsibilities include executing adoption strategies, delivering training, contributing to program expansion, and collaborating with cross-functional teams.

As an ESG Project Manager at Nasdaq, you will be responsible for delivering multiple projects, gathering customer requirements, collaborating with data analysts, structuring customer accounts related to ESG indicators, and improving data collection and visualization methodologies.

The Index Data House Views role is responsible for developing and maintaining data transformation rules for Nasdaq Indexes. This includes creating policies for data quality, collaborating with cross-functional teams, and acting as a Subject Matter Expert on data methodologies and standards. The role requires in-depth knowledge of equity index production and vendor data.

The Senior Analyst supports clients with billing inquiries and service requests, ensuring customer relations are maintained effectively. Responsibilities include troubleshooting complex issues, administering client data systems, and monitoring customer interactions. The role also involves developing initiatives to educate customers and responding to feedback from surveys.

The DevOps Engineer Specialist at Nasdaq will support developer tools and infrastructure, focusing on CI/CD processes using Jenkins and automation, while troubleshooting and maintaining build processes. Collaboration with engineering teams for continuous improvement of tools and processes is essential, along with managing infrastructure and application issues and providing hands-on support with Linux and Windows systems.

The Manager of UX Research at Nasdaq will lead user experience and research initiatives, conduct various research methods, and collaborate with teams to enhance digital products. Responsibilities include managing user research documentation, evaluating data, and providing insights to improve user experience and drive revenue. The role emphasizes understanding user needs through research to optimize digital experiences.

The Senior Analyst - Client Support will provide expert-level support for the AxiomSL platform, handling client issues through various communication channels, investigating bugs, and collaborating with different teams to resolve issues efficiently. Responsibilities include maintaining domain expertise, generating reports, and potentially leading client support sessions.

Manages IT infrastructure including servers, storage, and applications. Responsibilities include configuring, installing, and maintaining systems, ensuring security, providing operational support, and performing recovery procedures. Involves problem management and enhances system images while focusing on performance management and capacity planning.

The Lead Customer Success role involves building long-term relationships with key decision makers in assigned customer accounts, increasing revenue per account, and conducting strategy meetings to align customer needs with organizational offerings. The position requires proactive communication and problem resolution to enhance customer satisfaction and retention.