Teams at My Wireless

Reviews flagged time punches across retail stores, investigates punch histories, schedules, edits, and video when needed, documents factual findings, opens and routes compliance cases, tracks cases through closure, and reports recurring issues. The role requires careful handling of confidential payroll information, Excel-based data review, organized follow-through, and clear written summaries. Preferred experience includes Paycom, time-and-attendance systems, multi-unit wireless retail, overtime and meal-break rules, and English-Spanish bilingual communication.

Processes ticketed HR transactions in the HRIS, including separations, status changes, promotions, transfers, offer letters, offboarding checklists, and account updates. Maintains accurate employee records, store management lists, and commission eligibility data while supporting payroll discrepancy resolution and compliance with final pay requirements. Handles confidential information and coordinates with market leadership to ensure timely processing.

Prepares, validates, organizes, reconciles, and reports transaction batches supporting Accounting and Compensation teams. Uses Python, AI tools, and Excel to extract transaction data, apply business rules, calculate totals, identify discrepancies, maintain audit records, and generate reports. The role requires independent verification of AI-generated outputs, adherence to internal controls, protection of sensitive financial information, and opportunities to automate repetitive processing tasks.