About the Role
Seeking a detail-oriented HRIS Data Entry Specialist to join our Human Resources team. This role provides day-to-day operational support for employee lifecycle transactions through the HR ticketing system. This role is critical in ensuring accurate and timely employee data management across separations, status changes, store transfers, and HRIS records. The ideal candidate is highly organized, dependable, and comfortable handling confidential information while maintaining compliance in a multi-state environment.
Position is In-Person, not remote. Candidates must be local to Puerto Rico (San Juan area)
Hours : Mon - Fri 10am - 7pm PR local time
In this role, you will manage ticketed HR requests for personnel status changes, ensuring that all updates are properly validated, documented, and processed in our HRIS system.
Key Responsibilities
HRIS Ticket Management & Data Entry
- Process HR tickets related to employee separations, including validation, deactivation across systems, and assignment of offboarding checklists.
- Ensure compliance with state final pay obligations.
- Handle tickets for employee status changes (promotions, demotions, market transfers, full-time/part-time changes) by validating requests, preparing offer letters, and updating employee accounts.
- Manage store transfer tickets, ensuring documentation, offer letters, checklists, and account updates are completed accurately.
- Coordinate with market leadership to ensure timely and accurate processing of tickets.
- Maintain and update the monthly store management list and determine commission eligibility.
Employee Records & Compliance Support
- Maintain accurate employee records and documentation within HRIS.
- Collaborate with Payroll to resolve data discrepancies or system issues.
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Previous experience in HRIS, HR administration, or data management. Ticketer experience preferred.
- Strong attention to detail and ability to manage multiple tickets efficiently.
- Comfortable handling confidential and sensitive employee information.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
Skills Required
- Previous experience in HRIS, HR administration, or data management
- Strong attention to detail and ability to manage multiple tickets efficiently
- Ability to handle confidential and sensitive employee information
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint
- Ticketer experience
What We Do
My Wireless is an AT&T authorized retailer that provides entertainment solutions through the sale of AT&T products and services. Partnered with AT&T Mobility since 2000, the company operates retail locations across major U.S. cities and Puerto Rico. Their mission is to inspire team members through professional growth, instilling the knowledge, habits, and skills necessary to realize their aspirations.
