Teams at Munchkin, Inc.

Senior Customer Satisfaction Representative supporting EMEA customers by resolving complex inquiries, complaints, returns, refunds, replacement orders, and escalations. The role manages reviews, inventory, e-commerce order issues, fraud investigations, customer reporting, and process improvements. It also coordinates with Marketing, E-commerce, Finance, Compliance, and external agencies, while handling office supplies, shipments, corporate gifting, social events, and administrative documentation.

Develops and maintains product cost estimates across development and commercialization. Reviews materials, labor, tooling, packaging, manufacturing processes, bills of materials, and supplier quotations to validate cost assumptions. Performs cost comparisons, margin analyses, budgeting, and value-engineering evaluations; identifies cost-reduction opportunities and risks. Partners with Product Development, Design, Marketing, Finance, and Sourcing, presents recommendations to management, manages project cost targets, improves costing tools and processes, and mentors junior team members.

Evaluates product designs, cost breakdowns, factory quotes, materials, labor rates, and supplier pricing to improve production efficiency and margins. Prepares product financials, manages project cost budgets, monitors commodity trends, supports vendor selection, negotiates pricing, leads annual cost adjustments, and advises Marketing and Design on margin expectations. Supervises and mentors junior analysts while escalating issues and supporting sourcing and costing activities.