Jobs at MRI Software

Manages a high-volume portfolio of client accounts through a shared support inbox, providing timely solutions, building relationships, driving product adoption, supporting onboarding, identifying retention risks, and pursuing expansion opportunities. Maintains Salesforce records, tracks interactions, coordinates escalations, and collaborates with Product, Support, Sales, Operations, and Professional Services to improve customer outcomes.

Lead strategy, vision, roadmap, lifecycle management, market positioning, and go-to-market execution for Qube products. Validate customer and market needs, analyze competitors, define pricing and business cases, establish performance KPIs, and guide buy/build/partner decisions. Collaborate with engineering, marketing, presales, clients, and senior stakeholders to deliver differentiated enterprise software. The role also includes team mentoring, operational improvement, and cross-functional leadership in a hybrid London-based environment.

Implement MRI Horizon and ProLease Enterprise property and lease management solutions for clients across EMEA. Gather requirements, conduct gap analyses, design solutions, configure and test software, deliver training, and advise on best practices. Manage project timelines, risks, resources, and issues while coordinating stakeholders and supporting implementations from start to finish. The role is hybrid, based in London, and includes client-facing consulting and occasional travel.

Manage accounts receivable collections, reconcile ledgers and client accounts, resolve billing disputes, maintain accurate records, and coordinate payment escalations, account deactivations, and external collections. The role involves frequent client communication, monitoring delinquent balances, preparing breach documentation, and collaborating with Sales, Legal, Professional Services, Finance, Support, and Deactivations teams.

Entry-level Software Engineer responsible for developing, testing, debugging, and maintaining application components using .NET Core, Angular, or an assigned technology stack. Participates in Agile ceremonies, documents code and APIs, collaborates with engineering and QA teams, writes SQL queries, and uses AI-assisted development tools. The role emphasizes strong programming fundamentals, problem-solving, continuous learning, and exposure to unit testing, CI/CD, DevOps, and cloud platforms.

Serves as the primary customer contact, owns and prioritizes support tickets, communicates updates, investigates root causes, and coordinates with consultants and engineers on escalations. The role also contributes to knowledge-base content and process improvements while maintaining accurate issue documentation. Candidates need at least one year of helpdesk or related technology support experience, SQL knowledge, strong Microsoft Office skills, and familiarity with property software, facilities management, procurement, and basic accounting.

Processes high-volume billing for assigned business verticals, including new deals, renewals, credits, and portfolio changes. Resolves billing discrepancies and client disputes, maintains customer data, interprets contracts and fee schedules, and supports monthly financial close. Collaborates with Finance, Legal, and Sales while identifying process improvements and participating in cross-training and special projects.

Administer and maintain CRM systems (Salesforce or Zendesk), manage user access and permissions, configure workflows and fields, support integrations and data quality, produce reports and dashboards, train and assist end users, and document processes and changes.

Serve as the primary support contact for RentPayment tenants and residents through phone, chat, and online tickets. Troubleshoot payment, account, and system issues, guide customers through resolutions, document interactions, communicate updates, collaborate with internal teams, meet service-level goals, and identify process improvements that enhance customer satisfaction.

Supports global support operations through workforce management, performance and quality monitoring, incident tracking, KPI reporting, process documentation, and enablement. The role uses Amazon Connect WFM to analyze service levels, utilization, and productivity, identifies improvement opportunities, maintains operational documentation, and collaborates with global support and product teams to improve consistency across regions and channels.

Own full-cycle recruitment for Product and Engineering roles in Baroda, including workforce planning, sourcing, screening, interviewing, offer negotiation, background checks, onboarding coordination, and candidate experience. Partner with hiring managers and business leaders, maintain recruiting data in HRIS systems, and analyze hiring metrics and trends to improve recruitment effectiveness.

Configure and customize MRI Software applications for real estate clients. Responsibilities include requirements gathering, gap analysis, implementation, data migration, interface configuration, functional testing, report development, project tracking, and client training. The consultant also creates functional design specifications, supports software upgrades and health checks, develops training materials, and collaborates with technical teams to deliver business solutions.

Leads and builds MRI Software’s global internal tax function, overseeing tax planning, compliance, reporting, provision, transfer pricing, indirect tax, risk management, and M&A support. The role establishes scalable processes, controls, governance, and team capabilities while advising executive leadership on global expansion, acquisitions, restructurings, and international operations. It also provides support for treasury activities including liquidity planning, banking relationships, intercompany funding, and cross-border cash matters.

Processes high-volume employment and multifamily screening orders, conducts regulated database searches, verifies records and professional licenses, manages applicant documents, schedules tests, performs reference checks, interprets results, and supports FCRA disputes, compliance vetting, reporting, and regulatory tracking.

Drive enterprise SaaS sales for commercial property management and lease accounting solutions. Responsibilities include prospecting, pipeline generation, complex sales cycles, RFP management, executive presentations, software demonstrations, ROI analysis, forecasting, and cross-functional collaboration. The role requires consultative selling, property management or real estate accounting knowledge, CRM proficiency, and success exceeding sales quotas.

Oversee day-to-day BPO operations across multiple teams, ensuring KPI, SLA, quality, productivity, and client satisfaction targets are met. Lead team leaders and frontline agents, optimize processes, manage performance and talent development, communicate with clients, monitor real-time operations, resolve escalations, and support compliance and business continuity. The role also drives employee engagement, retention, and operational efficiency across shifting schedules.

Provides advanced, SQL-focused application support for enterprise software clients. Responsibilities include writing and optimizing SQL and PL/SQL, diagnosing database and data-integrity issues, performing root-cause analysis, tuning query performance, resolving escalated cases, supporting UAT, documenting solutions, meeting SLAs, engaging clients, and mentoring junior analysts.

Leads complex IT and product programs from planning through delivery, managing schedules, milestones, dependencies, risks, resources, and stakeholder communications. Partners with Product Management, IT, Engineering, vendors, and distributed teams to deliver high-quality outcomes aligned with business and technical objectives. Facilitates decisions, resolves issues, communicates with executives, and oversees releases, migrations, upgrades, and service transitions across multiple workstreams.

Provides technology consulting and implementation services for MRI real estate software. Responsibilities include configuring and customizing applications, gathering business requirements, leading client workshops, delivering training, creating SQL-based reports, migrating data, developing integrations, testing functionality, and supporting implementation projects. The role requires client-facing communication, software implementation knowledge, and occasional domestic or international travel.

Sources and qualifies new business opportunities across North America through outbound calls, email, and social media. Researches target companies and markets, conducts event-based campaigns, meets qualified-lead quotas, documents activity in Salesforce, communicates MRI Software’s value, and participates in sales and product training.