Jobs at MRI Software

Manage employee relations across a regional workforce, conduct investigations, advise managers on performance and conflict resolution, ensure compliance with local employment laws, and administer benefits programs including vendor liaison, enrollments, and open enrollment support.

Collect and consolidate support process and system data, document current-state workflows and dependencies, facilitate stakeholder requirements sessions, translate requirements for AI/platform teams, support AI project readiness, maintain project docs, and produce analysis to prioritize resources.

Provide end-to-end application support for MRI Software SaaS platforms via phone, portal, email, and chat. Troubleshoot core workflows, integrations, data integrity, and reporting. Manage and prioritize support tickets to meet SLAs, communicate with clients and internal teams, contribute to knowledge base, and escalate appropriately.

Mid-level software engineer responsible for designing and delivering .NET Core/MVC components, APIs and microservices. Tasks include coding, code reviews, troubleshooting, unit/API testing, CI/CD readiness, using AI-assisted tools, mentoring juniors, and collaborating with QA, DevOps and Product in Agile workflows.

Serve as primary customer contact for maintenance projects in Thailand; own and escalate technical issues, troubleshoot enterprise applications, identify root causes, maintain bilingual documentation, and collaborate with consultants and engineers to resolve incidents while working Thai hours.

Develop, debug, and maintain MRI Software products using the .NET stack. Collaborate with Product Owners, design system architectures, implement RESTful APIs, and support Windows Services. Communicate effectively and take ownership of tasks.

Perform account-aligned outbound prospecting and multi-channel outreach to target accounts, qualify leads, schedule high-quality discovery meetings, maintain CRM and sales tooling, capture market/account intelligence, and collaborate with Account Executives to create pipeline while continuously developing sales skills.

Define and monitor AI performance metrics, build dashboards, evaluate AI outputs for accuracy and hallucinations, run A/B experiments, diagnose issues with engineers, connect intent data to outcomes, and present regular performance reviews and QA frameworks to leadership.

Develop, test, and maintain software across the SDLC as part of a collaborative team. Build .NET-based web applications with front-end frameworks (Angular/NX), JavaScript/TypeScript, and Microsoft SQL Server. Contribute to design, unit testing, microservice patterns, and cloud integrations while continuously learning and improving.

Provide inbound and outbound technical support to customers for software and hardware issues, resolve escalations, guide on product capabilities and best practices, report feature requests and customer insights, and meet KPIs across phone, portal, and chat channels.

Verify new client accounts, review background check accuracy, process applicant disputes under FCRA, maintain regulatory records, escalate suspected fraud, and communicate with clients and applicants.

Provide SQL/PLSQL-focused application support for MRI software clients, resolving technical issues, meeting SLAs/KPIs, documenting solutions, participating in UAT, and delivering excellent customer service via phone and email while working UK hours.

Provide advanced Level 2/3 application support for MRI ProLease Enterprise, own escalations, perform root cause analysis, troubleshoot defects with development, monitor system performance, support lease accounting and financial reporting users, assist with upgrades/releases and UAT, and maintain incident documentation while ensuring timely stakeholder communication and high customer service standards.

Qualify and develop leads across APAC via phone, email, and social media; manage CRM and sales tools; coordinate with sales and marketing; meet targets; attend events; complete ongoing sales and product training; become a real estate sector subject matter resource.

Convert SME knowledge into structured, AI-optimized content (decision trees, step-by-step guides, metadata) to power agents and self-service. Conduct elicitation sessions, maintain content quality, analyze ticket and AI-failure trends, and collaborate with AI engineers to improve retrieval and guided workflows.

Manage a team of Support Analysts handling MRI Software inquiries; monitor queues and SLAs, coach and review performance, conduct audits, handle escalations, implement tactical plans for strategic initiatives, create support knowledgebase content, and drive process improvements to enhance client experience.

Conduct thorough searches of US county, state, and federal court portals to locate criminal case records, extract charge and disposition details, verify identifiers to avoid false positives, and accurately enter findings into a proprietary background screening platform while meeting daily production targets and maintaining FCRA-compliant confidentiality.

Design and own end-to-end AI agent architectures and orchestration for support experiences. Define prompting, persona, escalation/handoff logic, RAG integrations, governance, and evaluation frameworks. Collaborate with engineers, knowledge leads, and PMs to implement, test, and iterate conversational AI solutions aligned to customer experience and compliance.

Lead strategy, roadmap, and delivery for SaaS products in digital transaction management and contract lifecycle management. Drive discovery with customers, define requirements, prioritize roadmaps, collaborate with Engineering/Design/QA/Sales, and support go-to-market and platform modernization. Incorporate AI-enabled tools and identify product opportunities to increase customer value and commercial growth.

Lead strategy and roadmap for AI-powered self-service and in-product chat support. Design and iterate AI interaction flows, partner with AI engineers and knowledge teams, define success metrics (CSAT, deflection, resolution), gather customer insights, and manage lifecycle from ideation to launch across global products.