Jobs at MRI Software

Implement MRI Horizon and ProLease Enterprise for EMEA clients: gather requirements, perform gap analysis, configure and test software, create documentation and training, advise on lease/property best practices, manage project timelines and risks, and deliver client training and deployments.

Collect, validate and process clients' financial documents (Interims, Audits, Tax Returns, Budgets, Rent Rolls) using in-house software. Maintain client communication, meet SLAs, run trainings, and collaborate with internal teams to ensure accurate monthly, quarterly and annual financial data processing.

Coordinates active incidents, escalations, problem follow-ups, queue risks, handoffs, and cross-functional action items. Monitors aging and high-risk cases, tracks ownership and SLA commitments, maintains incident timelines and documentation, supports communication cadence, validates data quality, and identifies recurring issue patterns. The role also contributes to post-incident reviews, reporting, workflow improvements, automation, and prevention efforts while working rotating shifts in a follow-the-sun support model.

Owns regional escalation operations across the Americas, leading high-severity incidents, client-sensitive cases, queue health, communications, and cross-functional resolution. The role coordinates major incident response, monitors risks and recurring issues, improves escalation processes, supports root-cause follow-through, and leads escalation and problem coordination staff. It also drives operational reviews, reporting, dashboard maturity, prevention initiatives, and continuous improvement while maintaining accountability across global support and service teams.

Lead workplace experience and facilities operations across North American offices. Responsibilities include managing office operations, vendors, service levels, safety, security, employee engagement initiatives, space planning, workplace metrics, and office improvement projects. The role partners with HR and leadership, oversees building and landlord relationships, supports relocations and renovations, and promotes safe, welcoming, efficient workplaces across regional locations.

Provides corporate and commercial legal support, including drafting, reviewing, negotiating, and organizing technology, customer, vendor, and partner contracts. Advises stakeholders on legal risks, corporate governance, regulatory compliance, data privacy, anti-bribery, and AI obligations. Supports corporate filings, disputes, complaints, subpoenas, and litigation matters while managing confidential information and competing deadlines. The role is hybrid and based in Johannesburg.

Develop and maintain responsive, scalable web applications using ASP.NET Web Forms, .NET, React, and Next.js. Build database-backed applications, RESTful and SOAP APIs, automated tasks, third-party integrations, and software documentation. Troubleshoot defects, optimize performance, support existing systems, create test scenarios, and collaborate with engineers, consultants, customers, and partners to deliver complete solutions.

Develop and maintain scalable web applications, RESTful and SOAP APIs, database integrations, automated tasks, and third-party system interfaces. Troubleshoot defects, optimize performance, document software, and support existing applications. Collaborate with engineers, consultants, customers, and partners on user stories, feasibility, testing, knowledge transfer, and complete solution delivery using legacy ASP.NET Web Forms and modern .NET and React technologies.

Leads the APAC legal function and regional team for a global SaaS company. Advises executives and Sales on SaaS, licensing, technology, partnership, vendor, and customer agreements; negotiates complex contracts; manages disputes, litigation strategy, governance, employment, privacy, and compliance matters; develops scalable legal processes; and mentors legal professionals across multiple jurisdictions.

Develop and maintain scalable web applications using legacy ASP.NET Web Forms and modern .NET, ASP.NET Core, React, and Next.js. Build RESTful and SOAP APIs, database integrations, automated tasks, and third-party system interfaces. Troubleshoot defects, optimize performance, document solutions, and support existing applications. Collaborate with engineers, consultants, customers, and partners on requirements, testing, demonstrations, knowledge transfer, and user acceptance. Participate in code reviews and deliver maintainable, testable software.

Develop and maintain responsive, scalable web applications using legacy ASP.NET Web Forms and modern .NET, ASP.NET Core, React, and Next.js. Build RESTful and SOAP APIs, database integrations, automated tasks, and third-party system interfaces. Troubleshoot defects, optimize performance, document software, support existing applications, and collaborate with engineers, consultants, customers, and partners on requirements, testing, demonstrations, and knowledge transfer.

Generate qualified sales opportunities through account-aligned outbound prospecting, inbound lead qualification, multi-channel outreach, and discovery meeting scheduling. Research target organizations, engage stakeholders, capture account intelligence, maintain accurate CRM records, and collaborate with Account Executives, Marketing, and leadership. The role emphasizes thoughtful B2B technology selling, disciplined follow-up, structured qualification, objection handling, coaching, and continuous professional development.

Serves as primary legal advisor on global employment law and litigation matters. Counsels HR and business leaders, manages employment and commercial litigation, oversees outside counsel and legal budgets, supports investigations and risk mitigation, develops policies, negotiates employment agreements, and provides training. Partners with leadership on regulatory developments, organizational changes, acquisitions, and strategic legal initiatives.

Lead MRI Software’s enterprise GRC program, including governance frameworks, risk assessments, regulatory monitoring, audits, certifications, third-party risk, incident investigations, compliance training, and executive reporting. Manage and mentor GRC staff while partnering with Engineering, Product, IT, Legal, Sales, InfoSec, and Customer Success on compliance initiatives, customer questionnaires, audits, and due diligence.

Leads the North American legal function for a SaaS and real estate technology company. Advises executive leadership on commercial contracting, employment law, privacy, regulatory compliance, litigation, risk management, and corporate matters. Manages and develops legal teams, negotiates complex technology and commercial agreements, oversees outside counsel and legal budgets, supports M&A activities, and partners with cross-functional stakeholders to enable growth while mitigating legal and regulatory risk.

Lead and evolve MRI's enterprise GRC program: define policies, run risk assessments, manage SOC 2/ISO/PCI audits, oversee third-party risk, drive compliance training, respond to incidents, produce executive reporting, and mentor a team of GRC analysts while partnering cross-functionally to support customer due diligence.

Provide client-facing application support for MRI Software customers (property/financial clients). Triage and resolve inbound requests via phone/portal/e-case within SLAs, document issues, communicate status, and create/maintain user documentation. Work US EST hours, hybrid role based in Cape Town.

Manages end-to-end financial data and reporting service delivery for North American clients. Oversees data integrity, audit readiness, SLAs, utilization, workload planning, escalations, process improvement, and operational KPIs. Leads and develops a team of analysts through performance management, recruitment, onboarding, coaching, succession planning, and engagement initiatives. Requires strong accounting knowledge, client-service experience, stakeholder management, advanced Excel proficiency, and comfort supporting partial US hours from Cape Town.

Lead end-to-end CAM/NNN reconciliations and year-end billing for assigned properties. Review lease agreements, analyze GL expenses, verify invoices, calculate tenant true-ups, prepare reconciliation workpapers, support audits, collaborate with lease admin and property management, and drive process improvements for billing accuracy and efficiency.

Lead MRI APAC's data business to drive revenue through partnerships, data licensing, product commercialisation and ecosystem development. Own pipeline, pricing, licensing agreements, partner programs, product packaging, GTM and forecasting. Measure success by bookings, ARR, renewal rates, adoption and partner growth while establishing governance, operating rhythms and repeatable commercial assets.