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The Project Manager Lead oversees the Responder Deployment team, ensuring daily operations run smoothly and issues are resolved. Responsibilities include coordinating installation activities, conducting needs assessments, managing staffing forecasts, and troubleshooting system issues. The role also involves developing mobile forms and maintaining customer system functionality.
The IT Customer Experience Analyst will lead the digital adoption initiatives, focusing on improving user engagement with digital services. Responsibilities include managing the 'Go Digital' campaign, ensuring timely execution of action plans, tracking progress, measuring success, and reporting updates to leadership. The role emphasizes user training and minimizing call escalation to customer support.
The Responder Deployment Specialist coordinates customer installation activities, ensures systems are functional for software deployment, troubleshoots issues, develops mobile forms, and monitors product defects. Familiarity with web development and system integration in public safety is essential. Communication and problem-solving skills are crucial.