Jobs at Monument Bank

Provide empathetic, professional client support across phone, email, and digital channels. Resolve enquiries, support onboarding and account management, maintain accurate records in CRM systems, and collaborate with Operations, Compliance, and Product teams. Ensure regulatory compliance, identify client-experience improvements, and deliver timely, accurate service to mass-affluent banking clients.

Own the technical roadmap and architecture for Monument’s Savings product, lead and line-manage engineers, and deliver scalable, resilient Java and Spring Boot systems on AWS. The role includes mentoring, engineering quality standards, AI developer-tool adoption, regulatory compliance, operational resilience, and collaboration with Product, Design, Risk, Compliance, and the CTO.

Provides second-line oversight and challenge of financial crime and fraud controls at a UK challenger bank. Assesses risks for new products and markets, supports international expansion and regulatory engagement, maintains financial crime policies, risk assessments and registers, conducts thematic reviews, and supports IPO readiness. The role also provides MLRO cover, including independent judgment on SARs and other time-critical decisions.

Own production reliability for a regulated fintech bank by leading incident response, overseeing offshore production support, maintaining observability and alert quality, debugging distributed systems, improving resilience and performance, conducting post-incident reviews, and automating operational toil. The role also requires using AI tools for alert correlation, root-cause analysis, and runbook generation.

Own and build Monument’s growth marketing function, including acquisition, experimentation, paid media, lifecycle marketing, CRM, funnel optimization, attribution, and retention. The role will establish the growth roadmap, select the marketing technology stack, use AI and data to improve performance, and operate effectively within a regulated financial environment. Success is measured through CAC, LTV, conversion, channel ROI, and long-term client engagement.