Teams at Monument Bank

Provide empathetic, professional client support across phone, email, and digital channels. Resolve enquiries, support onboarding and account management, maintain accurate records in CRM systems, and collaborate with Operations, Compliance, and Product teams. Ensure regulatory compliance, identify client-experience improvements, and deliver timely, accurate service to mass-affluent banking clients.

Own the technical roadmap and architecture for Monument’s Savings product, lead and line-manage engineers, and deliver scalable, resilient Java and Spring Boot systems on AWS. The role includes mentoring, engineering quality standards, AI developer-tool adoption, regulatory compliance, operational resilience, and collaboration with Product, Design, Risk, Compliance, and the CTO.

Provides second-line oversight and challenge of financial crime and fraud controls at a UK challenger bank. Assesses risks for new products and markets, supports international expansion and regulatory engagement, maintains financial crime policies, risk assessments and registers, conducts thematic reviews, and supports IPO readiness. The role also provides MLRO cover, including independent judgment on SARs and other time-critical decisions.