Teams at Montage International

Manages daily People Department operations, mentors and develops the HR team, handles employee relations investigations, benefits and leave administration, compliance, training, onboarding, recognition programs, HRIS reporting, and associate communications. Partners with the Director of People to support resort business objectives and ensures confidential information, documentation, and legal requirements are properly managed.

Assists the Director of Front Office with daily hotel operations across reception, guest services, reservations, and concierge. Oversees guest arrivals and departures, associate engagement, scheduling, payroll, counseling, meetings, employment compliance, HR standards, and life-safety procedures. Provides direct guest service, supports department performance and financial management, and helps ensure exceptional luxury-hotel experiences.

Supports the hotel sales office and group sales managers by providing client service, assisting with group leads, maintaining account relationships, supporting sales initiatives, and preparing for travel and trade shows. The role also handles account updates, customer communication, complaint resolution, budgetary analysis, and administrative coordination using Microsoft Office, accounting programs, and Delphi.