Jobs at MoneyGram International

Expand MoneyGram’s agent network across Victoria, South Australia, and Tasmania by prospecting and signing new agents, managing the full Salesforce sales lifecycle, and growing transaction volumes and profitability. The role manages existing agent relationships, resolves operational issues, supports onboarding and compliance, delivers training, analyzes market and sales performance, coordinates with internal teams, and travels extensively throughout the territory.

Expands MoneyGram’s agent network across Western Australia and the Northern Territory by prospecting, signing, onboarding, and supporting agents. Manages the complete sales lifecycle in Salesforce, grows transaction volumes and profitability, maintains agent relationships and compliance, delivers training, monitors performance, coordinates operational and marketing support, and reports results. The role requires extensive travel throughout the territory, including overnight stays.

Designs, develops, and operates scalable backend systems and APIs for core financial transactions. Responsibilities include architecture, microservices, integrations, automation of testing and deployments, cloud development, database optimization, security implementation, and collaboration with product, engineering, and QA teams in an agile environment.

Expands MoneyGram’s agent network across NSW and ACT by prospecting, signing, onboarding, and developing agents. Manages the full sales lifecycle in Salesforce, grows transaction volumes and profitability, builds agent relationships, resolves operational issues, supports compliance and training, analyzes market and competitor activity, and reports performance. The role requires extensive travel throughout the territory, including overnight stays, and ownership of regional sales targets and agent growth plans.

Expand MoneyGram’s Queensland agent network by identifying and signing new agents, managing the full sales lifecycle, growing transaction volumes, and strengthening existing partnerships. The role requires prospecting, Salesforce management, onboarding, training, compliance coordination, market analysis, reporting, and collaboration with operations, marketing, and pricing teams. Extensive travel throughout Queensland, including overnight stays, is required.

Manage MoneyGram’s payment partner portfolio, including card networks, acquiring processors, and alternative payment providers. Drive revenue growth and cost savings by monitoring economics, SLAs, KPIs, processing performance, and settlement outcomes. Build business cases, support partner onboarding and due diligence, identify expansion opportunities, and coordinate with Product, Technology, Compliance, Finance, Legal, and Analytics. Prepare performance reporting, resolve variances, manage commitments, and strengthen strategic partner relationships.

Manages an assigned portfolio of MoneyGram partners as the primary operational contact. Responsibilities include resolving inquiries, maintaining partner data, processing account and contract changes, coordinating cross-functional support, managing cases, ensuring compliance, and improving operational processes. The role requires strong relationship management, communication, organization, problem-solving, and CRM or case-management experience.

Own the commercial strategy and growth of MoneyGram’s Balance, bill pay, and mobile top-up products. Lead market selection, go-to-market planning, pricing, cohort analysis, LTV and ARPU modeling, customer adoption, retention, and cross-product growth. Partner with Product, CRM, Marketing, Pricing, Retail, and local market teams to launch repeatable growth programs and present investment recommendations to senior leadership.

Manage operational audits from planning through reporting, assess risks and internal controls, support SOX compliance, coordinate consultants and external auditors, oversee remediation, and communicate findings to senior leaders. The role partners across Finance, Product, Technology, Operations, Compliance, and Legal while improving audit effectiveness through technology, data, and innovative approaches.

Execute and monitor partner onboarding and modification workflows, ensuring timely completion, accurate data, compliance, and audit-ready documentation. Review automated due diligence and configuration outputs, identify discrepancies, escalate blockers, and coordinate with Compliance, Operations, Credit, and Treasury teams. Support issue resolution and continuous workflow improvement while managing multiple processes and maintaining service-level standards.

Provides hands-on Level 2/3 desktop and endpoint support across Windows and macOS environments. Responsibilities include endpoint provisioning, troubleshooting hardware and software, supporting VIP users, managing assets, assisting with conference room technology, documenting ServiceNow tickets, and partnering with Endpoint Engineering on compliance, patching, deployments, and escalations.

Develop and expand MoneyGram’s agent network across high-priority UK remittance corridors. Responsibilities include identifying and signing agents, conducting market research, negotiating deals, overseeing onboarding and compliance, training agents, monitoring performance, and implementing initiatives to increase transaction volumes. The role requires strong sales, networking, negotiation, relationship management, remittance-market knowledge, performance analysis, and travel flexibility.

Oversees AML/CFT compliance and anti-fraud programs for MoneyGram agents across Australia and New Zealand. The role evaluates agent controls, supports due diligence, develops corrective actions, delivers training, advises business partners, and ensures policies align with regulatory requirements. Acts as Deputy Compliance Officer, engaging with regulators and law enforcement while identifying emerging risks and guiding policy implementation.

Serve as the first point of contact for customers and agents through primarily inbound calls, plus chat, email, and social media. Resolve inquiries, troubleshoot issues, process transaction requests, verify customer information, follow fraud and compliance procedures, document interactions, escalate complex cases, and meet quality, productivity, schedule adherence, and satisfaction goals.

Generates revenue by sourcing and qualifying agent leads through inbound and outbound outreach, promoting MoneyGram products, closing sales, and completing account setup. The representative manages and develops agent accounts, communicates orders and product information, responds to questions, troubleshoots issues, and guides agents through support resources while meeting sales goals.

Conducts AML, CFT, fraud, and financial crime investigations from detection through disposition. Reviews alerts, subpoenas, warrants, negative media, and other leads; identifies suspicious activity; prepares and files Suspicious Activity Reports; recommends case escalation, customer retention, or termination; and collaborates with compliance, legal, security, law enforcement, and regulatory stakeholders.

Leads end-to-end technical integrations with banks, payment networks, fintech partners, and enterprise clients. Designs API, SDK, file-based, and middleware solutions; translates business requirements into technical specifications; manages partner discovery, testing, certification, and go-live. Coordinates Product, Engineering, Compliance, Legal, and regional teams while tracking project budgets, timelines, risks, and dependencies. Ensures security, regulatory compliance, scalability, monitoring, and continuous improvement across global payment integrations.

Leads global digital pricing strategy and P&L ownership for MoneyGram Online. Develops pricing models covering FX spreads, fees, elasticity, corridor economics, and customer segmentation; manages experimentation, automation, and A/B testing; forecasts financial impacts; and partners with Finance, Product, Marketing, Analytics, and executive leadership to optimize revenue, contribution margin, customer acquisition, retention, and long-term value.

Design, build, and optimize scalable batch and streaming data pipelines on GCP and AWS. Develop ETL/ELT frameworks using SQL, Python, and Apache Beam; optimize BigQuery performance and costs; implement data quality, validation, monitoring, governance, lineage, and metadata tracking; and automate deployments through CI/CD. Collaborate with analytics, product, engineering, and business teams to deliver reliable data solutions for reporting and advanced analytics.

Leads due diligence and KYC processes for payment partners and sponsor banks, coordinating compliance documentation, audited financials, approvals, renewals, and technical account onboarding. Supports partner relationship operations through invoice management, reconciliation, performance analysis, action-plan tracking, and business cases. Collaborates with Legal, Compliance, Finance, Product, Analytics, and Operations teams on payment integrations, compliance mandates, and partner initiatives.