Jobs at Monarch Money

Handle complex customer escalations, advocate for customers across public channels, coach support agents, audit ticket quality, identify support trends, improve processes, train agents, and maintain Help Center and internal documentation. The role requires strong written communication, de-escalation skills, customer-focused judgment, and independence in a remote asynchronous environment.

Own end-to-end product and visual design for Monarch’s growth initiatives, focusing on onboarding, experimentation, engagement, and retention. Conduct user research, test prototypes, collaborate with product and engineering, and deliver detailed designs across mobile and web. The role requires strong visual design, systems thinking, autonomy, and experience creating experiments and 0-to-1 consumer experiences.

Manages end-to-end UGC creator partnerships, including sourcing, outreach, feedback, rate negotiation, licensing, content editing, and asset organization. Collaborates with paid social teams to optimize UGC for Meta and TikTok ads using performance metrics, platform best practices, hooks, calls to action, and creative testing. Maintains creator relationships, tracks trends, and ensures content meets brand and performance objectives.

Own product measurement and experimentation, including A/B test design and analysis, user behavior investigation, conversion and retention analysis, launch measurement, metric definition, workflow automation, and data pipeline development. Partner with growth, product, engineering, leadership, and data teams to turn insights into product decisions and recommendations.

Lead end-to-end product discovery, prioritization, and delivery for high-leverage fintech areas (Aggregation, Core Product, or AI). Own product strategy, collaborate with engineering and design, make data-driven tradeoffs, and iterate in-market to improve reliability, clarity, and member trust.