Jobs at Monaco

Build, deploy, and operate production Spark pipelines on Databricks powering analytics products. Partner with product teams on pipeline requirements, data quality, freshness, monitoring, and observability. Diagnose performance and cost issues, establish scalable pipeline standards, and support streaming, logical replication, RAG pipelines, AWS infrastructure, and platform administration as needed.

Serve as the technical lead for upmarket sales deals by analyzing customer revenue systems, designing future-state CRM workflows, building demos, scoping migrations, and presenting solutions to sales and RevOps leaders. The role partners with product and implementation teams, defines integration and migration requirements, evaluates scope feasibility, and helps account executives close complex deals.

Source and engage candidates across engineering, product, design, and go-to-market roles; screen applicants; coordinate interviews end to end; maintain accurate ATS records; track recruiting pipeline metrics; and document scalable sourcing and scheduling workflows. The role emphasizes high-volume recruiting, attention to detail, clear communication, candidate experience, and working onsite five days per week in San Francisco.

Own post-sales GTM and revenue operations, including onboarding, implementation, handoffs, activation, usage, retention, expansion, and customer health. Analyze customer and FDAE performance data, identify risks and opportunities, build repeatable playbooks, improve operational processes, and deliver leadership reporting and recommendations. Partner with launch, post-sales, CX, and data teams in a fast-paced startup environment.

Own end-to-end sales operations, including territories, quotas, compensation plans, pipeline hygiene, forecasting, and GTM reporting. Lead pricing and packaging analysis, build sales and post-sales dashboards, identify revenue trends, and provide actionable recommendations. Partner with sales and customer experience leaders on operational initiatives, complete board and leadership reporting, and support annual and quarterly GTM planning.

Own and build Monaco’s GTM enablement function from the ground up. Develop onboarding, ramp, certification, product training, call-review, role-play, and coaching programs for forward-deployed sales and post-sales teams. Translate frequent product releases into talk tracks, demos, objection handling, and launch briefs. Create internal playbooks and customer-facing education, partner with sales, CX, and product leadership, and eventually build the enablement team, systems, and tooling.

Own customer support, strategic client operations, and product operations for a rapidly scaling B2B SaaS platform. Resolve customer issues, coordinate bug triage, create documentation and repeatable processes, execute customer-facing operational work, support onboarding through expansion, and coordinate feature launches and migrations. The role connects customers, go-to-market teams, product, and engineering while building foundational operational systems in an ambiguous early-stage environment.

Lead the technical direction of the Data Ingestion Team, managing data pipeline architecture and driving end-to-end data ingestion initiatives.

Build and ship end-to-end AI-native product features, prototype with modern AI models/APIs, collaborate with product/design, maintain fast reliable systems, and improve dev workflows and deployments.

Own full-cycle recruiting for GTM and business roles (Sales, SDR, Customer Success, Marketing, Finance). Build scalable sourcing processes, referrals program, interview frameworks, and hiring metrics. Partner with leaders to deliver strong pipelines and excellent candidate and hiring-manager experiences.

The role involves building and shipping product features, collaborating with product and design teams, and improving development processes.

The Forward-Deployed Account Executive at Monaco runs the full sales cycle, focusing on inbound leads while preparing for an outbound role, working with clients to enhance their sales strategies.

Own post-sales customer relationships, advise on GTM strategies, drive expansions, and collaborate with sales and implementation teams.

The Frontend Engineer will build AI-native interfaces, collaborate with design and product teams, and ensure frontend quality in a dynamic product environment.

The Senior Platform Engineer will build Monaco's data and ML platform, focusing on scalable pipelines, ML workflows, and distributed systems challenges.

The Client Operations role involves overseeing the entire customer onboarding experience, ensuring successful activation, and refining processes for efficiency. Responsibilities include managing timelines, improving onboarding playbooks, and acting as a liaison between customers and internal teams to enhance product development.

Embed with Sales, CX, and customers to scope, design, build, deploy, and drive adoption of production systems (agents, integrations, data pipelines). Ship production code, tune LLM agents on real data, unblock deals, and convert custom builds into reusable product playbooks while informing roadmap priorities.