Teams at Mission First, Inc.

Provide technical support and troubleshooting for network, desktop, and systems hardware/software; deliver remote support worldwide; investigate, resolve, and escalate cloud infrastructure and helpdesk issues; install and move equipment; perform data transfer tasks and integrity testing.

Provide Tier 1 IT support: respond to internal/external service requests for Unix and Windows NT servers, notify users, log and track tickets, categorize and escalate issues, and maintain documentation.

Administer, maintain, upgrade, and troubleshoot VTC and VOIP systems and endpoints; perform QA and diagnostics, support video streaming, and interface VTC equipment with routing and secure networks.