Jobs at Miro

Partner with enterprise customers as a strategic technical advisor, optimizing AI-driven workflows, integrations, automation, platform adoption, and innovation processes. Monitor usage and platform health, deliver analytics-based recommendations, support change management and Centers of Excellence, facilitate executive workshops and QBRs, and guide customers in embedding Miro into enterprise systems. The role requires technical fluency, enterprise SaaS experience, AI and agentic workflow knowledge, and travel to customer sites up to 25%.

Lead and coach a team of Customer Success Managers serving DACH enterprise customers. Partner with Sales and Customer Experience teams to increase product adoption, customer satisfaction, retention, expansion, and lifetime value. Own account health, data hygiene, revenue and health forecasting, executive relationships, and process improvement. Drive AI transformation and scalable customer success practices while remaining hands-on and using analytics to guide strategy and execution.

The Innovation Architect develops strategic plans for enterprise clients, focusing on collaboration systems and AI-driven solutions while managing complex stakeholder interactions.

Manage full sales cycle to land new customers and expand within 500–3,000 employee accounts. Prospect using outbound strategies and tools, build high-volume pipeline, demonstrate value-based selling, develop stakeholder relationships, close high-velocity deals, and collaborate with marketing, customer success, and sales engineering.

Drive net-new business and expand large Nordic enterprise accounts by strategic account planning, stakeholder research, cross-functional selling, CRM data hygiene, and meeting monthly/quarterly pipeline and revenue quotas.

As a Strategic Account Executive at Miro, you will acquire and grow enterprise customers, drive solutions for remote work challenges, and collaborate with cross-functional teams to achieve sales quotas.

Leads Miro’s AMER Customer Support organization, managing Tier 2 and Tier 3 teams while overseeing outsourced Tier 1 delivery. Responsibilities include coaching, performance management, escalations, strategic account support, cross-functional collaboration, incident escalation processes, data-driven improvements, and global support initiatives. The role is hybrid in Austin and requires strong customer support leadership, analytical, coaching, and collaboration skills.

Own the full sales cycle for SMB or commercial B2B SaaS accounts, from prospecting and discovery through negotiation and close. Responsibilities include generating pipeline, acquiring net-new logos, expanding existing accounts, conducting value-based discovery, engaging decision-makers, forecasting accurately in Salesforce, and collaborating with Customer Success, Renewals, Marketing, Solution Engineering, and Value Advisory. SMB roles target companies with 1–500 employees, while Commercial roles focus on 500–3,000-employee organizations and more complex multi-stakeholder deals.

Own the full sales cycle for SMB or commercial B2B SaaS customers, from prospecting and discovery through negotiation and close. Responsibilities include generating net-new pipeline, managing inbound and outbound opportunities, expanding existing accounts, conducting value-based discovery, engaging decision-makers, forecasting accurately in Salesforce, and collaborating with Customer Success, Marketing, Renewals, Solution Engineering, and Value Advisory. SMB roles focus on high-volume deals, while Commercial roles handle more complex, multi-stakeholder opportunities.

Owns onboarding, activation, and retention lifecycle marketing for new Miro users. Designs and executes personalized, behavior-based campaigns across email, in-app, and emerging CRM channels. Partners with Product, Analytics, Education, PMM, and GTM teams to use usage signals, AI automation, experimentation, segmentation, and customer insights. Responsible for campaign strategy, hands-on execution, reporting, optimization, and driving measurable adoption, engagement, revenue, and retention outcomes.

Partner with IT and business stakeholders to drive Miro adoption across enterprise teams by running workshops, assessing workflows, designing change and governance models, coaching Agile practices, and building simple prototypes to improve collaboration and productivity.

Manage named enterprise accounts or strategic global accounts, run complex multi-stakeholder sales cycles, build executive alignment and business cases, lead cross-functional PODs, drive workflow-led expansion, maintain disciplined account-based pipeline, apply MEDDPICC and Command of the Message, and forecast with precision while mentoring peers.

Join Miro's Enterprise & Strategic sales teams to own named accounts, run complex multi-stakeholder, multi-year deals, build executive alignment and business cases, lead cross-functional PODs, generate and manage strategic pipeline, apply MEDDPICC and value-based selling, and drive measurable enterprise expansion outcomes.

Manage and expand a portfolio of large DACH enterprise accounts, lead cross-functional account teams, define account strategy and operating plans, drive revenue growth and new use cases, maintain CRM data, and meet monthly/quarterly quotas.

Responsible for landing net-new customers and expanding accounts within companies of 500–3,000 employees. Manage full sales cycle, build high-volume pipeline, prospect using Salesforce/Outreach/Gong, value-sell to senior stakeholders, close high-velocity deals, and collaborate with Marketing, Customer Success, and Sales Engineering.

Partner with enterprise customers to drive adoption of Miro by optimizing workflows, integrating platforms with APIs, embedding AI-driven processes, leading change management, and delivering measurable ROI through strategic technical advising and analytics.

Own a portfolio of named enterprise accounts, build multi-year account strategies, drive workflow-led expansion, build executive alignment and business cases, orchestrate cross-functional account teams, create and manage strategic pipeline, apply MEDDPICC and value-based selling, and bring field intelligence back to product and GTM teams.

Serve as a technical lead advising strategic customers on AI use cases, designing and implementing LLM-based solutions and agents in Miro, guiding technical onboarding, integrations, and change management, and collaborating with Product, Engineering, and Customer Success to scale AI adoption and best practices.

As a Senior Threat Detection Engineer, you will lead threat investigations, design detection controls, and optimize response mechanisms against cyber threats, enhancing organizational security.

Lead DACH enterprise go-to-market: build and coach a high-performing sales team, drive multi-product platform adoption and expansion, run executive-level consultative sales, orchestrate cross-functional account teams, and translate AI platform strategy into DACH market execution.