- Be responsible for a portfolio of some of our largest customers within the UKI region
- Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
- Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
- Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
- Perform ongoing customer engagements to demonstrate value and track business outcomes (monthly meetings, QBRs, frequent C-level meetings, etc)
- Engage with internal and external stakeholders to improve customer retention metrics (Activation, MAU, Engagement)
- Identify, track, and improve the health status of each of your customers
- Develop best practices for customer growth/renewal to ensure ongoing customer success
- Partner with our sales and renewals teams to help maintain and grow our partnerships
- Utilize industry leading tools like Gainsight, Outreach, Looker to prioritize and manage your portfolio
- 5+ years in a Customer Success or other B2B client-facing role, or in strategic consulting handling complex accounts
- 2+ years experience in a B2B or B2B2C SaaS company as a CSM
- Experience with enterprise accounts (large multinational organizations with more than 10K employees)
- Consistent track record of handling small but strategic portfolios of large Enterprise Accounts
- Experience in working cross-functionally daily. Being the bridge that connects the users with the rest of internal teams (Customer Support, Sales, Product, etc)
- Strong experience in interacting with decision makers of all levels and various departments and in establishing credibility with key decision makers from the customer side
- Strong written and verbal communication skills
- Excellent listening skills, customer-centric mentality and empathy towards users and customers
- Ability to recognize & increase business value as well as internal opportunities
- Be a quick learner and have the ability to collaborate in a constantly evolving scale-up environment
- Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
- Experience or high curiosity about the SaaS space
- Fluency in English
- Competitive equity package
- Health insurance for you and your family
- Corporate pension plan
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Opportunity to work for a globally diverse team
#LI-AR5
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
Miro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Miro and has not been reviewed or approved by Miro.
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Wellbeing & Lifestyle Benefits — Wellbeing support is reinforced through free daily catered meals and breakfast twice per week, alongside wellness and home-office stipend elements. Learning and development stipends and online course subscriptions also add to the overall value of rewards beyond cash compensation.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, and vision with strong employer premium support in the US and similar subsidies elsewhere. Mental health support and fertility benefits are also included, broadening the health-related value of the package.
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Equity Value & Accessibility — Equity is positioned as a meaningful part of total rewards, with competitive RSUs and the potential for high perceived upside tied to the company’s valuation trajectory. This equity component is repeatedly framed as a key differentiator of the overall compensation package.
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What We Do
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world. At Miro, we are a team of nearly 1800 dreamers, thinkers, builders, storytellers, and designers from all over the world. That scale is one of our strengths, along with the intentionality behind our values. We champion one another to win the world. We lead with empathy and understanding to keep ourselves humble and our product human. We dream big, aim high, and let our failures inform our future successes. If you want to become a part of our team, keep reading to learn more about who we are and who you can become, with us.
Why Work With Us
We don't joke about our values. Everything we do, from how we hire talent, promote employees, and celebrate our people is informed by our values. Our values shape what we stand for, and what we stand against: - Play as a team to win the world - Focus on impact and make it happen - Learn, grow, and drive change - Practice empathy to gain insight
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