Jobs at Mimecast

Lead and coach Commercial Account Managers across EMEA to achieve upsell revenue targets, reduce downsell and churn, and grow existing customer accounts. Responsibilities include pipeline inspection, forecasting, CRM discipline, sales methodology execution, deal coaching, territory planning, talent development, and customer and partner relationship management. The role is based in London with at least two office days weekly and customer travel throughout the year.

Serves as a strategic partner to the SVP of EMEA Sales, managing the sales operating rhythm, executive preparation, forecasting, pipeline oversight, and cross-functional go-to-market initiatives. Leads strategic programs, analyzes performance gaps, supports territory and capacity planning, maintains executive dashboards, and drives organizational alignment, change adoption, talent planning, and business execution across the EMEA cybersecurity sales organization.

Supports data quality, governance, reporting, remediation, and system integration monitoring across Salesforce, NetSuite, and connected enterprise platforms. The role profiles data, identifies anomalies and root causes, executes remediation, performs reconciliation, maintains data standards and dictionaries, and communicates findings to technical and business stakeholders. It also supports UAT, migrations, process improvements, and platform modernization while developing SQL and Python capabilities and using AI tools to improve productivity.

Own global, multi-channel new-logo demand generation campaigns from strategy through execution, optimization, and reporting. Partner with Sales, BDRs, Product Marketing, Content, Digital, and regional teams to generate pipeline and ARR. Build emails, landing pages, Salesforce campaigns, Marketo programs, and 6sense targeting. Develop buyer-centric messaging for cybersecurity audiences, align campaigns with sales plays, measure performance, and use AI and automation to improve targeting, personalization, and execution speed.

Supports and maintains enterprise systems including ticketing, telephony, knowledge management, logs, and lab environments. Performs first-line troubleshooting, escalates complex issues, writes automation scripts, configures Zendesk, generates reports, manages user access, analyzes logs, maintains documentation, and participates in UAT. The role provides mentorship and hands-on experience for a recent graduate building foundational systems administration, automation, and IT support skills.

Design, build, and maintain high-performance Java backend services and RESTful APIs on AWS. Architect distributed, event-driven systems, improve CI/CD and observability, lead design reviews, and troubleshoot production for scalable, resilient cloud-native delivery.

Leads Mimecast’s global reseller partner program strategy, designing scalable programs that increase partner engagement and revenue. Oversees partner onboarding, communications, enablement, certification, analytics, governance, incentives, and market development funds. Partners cross-functionally with Sales, Marketing, IT, Operations, Product, Legal, Finance, Services, and Customer Success. Engages reseller partners through advisory councils and feedback programs, translates insights into roadmap improvements, and builds a high-performing team supporting channel programs and enablement.

Design, develop, and maintain scalable Java services and Angular or React applications. Modernize legacy systems using AWS, Docker, Kubernetes, and cloud-native technologies. Participate in architecture, performance optimization, incident response, on-call rotations, code reviews, documentation, Agile collaboration, and peer mentoring while delivering reliable distributed systems.

Manage and grow existing mid-market accounts through upsell, retention, and account penetration. Execute account and sales activity plans, collaborate with partners, maintain CRM and KPIs, forecast pipeline, conduct customer reviews, and travel to client sites to drive incremental revenue and meet quota.

Lead and scale Mimecast’s UKI Managed Service Provider business. Own MSP strategy, revenue, forecasting, quota, territory design, partner recruitment, activation, retention, and bookings. Manage and develop a sales team, drive execution through direct and indirect channels, build executive partner relationships, oversee enablement and incentive investments, and align cross-functional stakeholders. The role requires deep MSP and managed-services expertise, strong commercial forecasting, partner economics knowledge, and experience growing recurring-revenue businesses.

Provides first-line technical support for Mimecast customers by phone and email. Troubleshoots issues, diagnoses root causes, implements solutions, documents cases, escalates complex problems, and maintains knowledge resources. The role also identifies recurring issues, recommends improvements, explains technical concepts clearly, and delivers a professional, empathetic customer experience while collaborating with internal teams.

Manage 1-3 national channel partners to drive partner-generated pipeline, ARR, renewals, and long-term retention. Build and execute partner business plans, recruitment, enablement, and joint GTM/co-sell motions. Lead executive engagement, cross-functional alignment with Sales/Marketing/Product, monitor channel performance, and translate cybersecurity market trends into partner strategy.

Customer-facing sales engineer owning the technical path to close across enterprise, midmarket and SMB customers. Run discovery, deliver demos, manage proof-of-value engagements, enable channel partners, support RFPs/RFIs, and hand over to delivery and customer success. Represent the platform at events and support field marketing.

The Commercial Counsel provides legal guidance on commercial, vendor, and compliance matters, drafts and negotiates contracts, and supports various teams to ensure legal compliance and drive business objectives.

Lead and scale APAC pre-sales (Sales Engineering) across Australia and Singapore, managing distributed teams, enabling channel partners, providing executive pre-sales support, driving operational improvements, and aligning regional strategy with global SE practices to win enterprise opportunities.

Design and implement scalable automated test frameworks for identity workflows (login, MFA, SSO, delegated access). Build test harnesses for OAuth2/OIDC/SAML integrations, drive CI/CD automation, perform system integration testing with external identity providers, analyze failures, debug root causes, collaborate on secure, testable designs, and mentor junior SDETs.

Design and build scalable backend automation frameworks, own API and backend test coverage, extend UI automation, run performance/load tests, investigate failures across distributed systems, drive test strategy and quality improvements, and collaborate in agile ceremonies and CI/CD pipelines.

The Mid-Market Account Executive will identify and close opportunities with mid-market companies, develop client relationships, manage a pipeline of leads, and achieve revenue targets in a field sales role.

The SMB Account Manager will focus on building relationships with existing customers, driving upsell opportunities, and achieving sales targets while managing accounts and maintaining CRM hygiene.

Manage and grow large enterprise customer accounts through upsell, renewal, retention, and incremental revenue opportunities. Develop strategic account plans with channel partners, maintain executive relationships, conduct customer reviews, forecast pipeline, meet revenue targets, and manage CRM and sales reporting. The role requires enterprise SaaS sales experience, strong commercial judgment, cybersecurity knowledge, and the ability to engage senior and C-level stakeholders.