Jobs at Mimecast

Manage the technical and value health of mid-market and enterprise cybersecurity SaaS accounts. Drive product adoption, configuration health, utilization, customer outcomes, and retention. Lead technical business reviews, recovery plans, escalations, executive sponsor support, and expansion discovery alongside Account and Renewals Managers. Translate security architecture and usage data into business value for technical and executive stakeholders while representing customer feedback to Product Management.

Provides first-line technical support for Mimecast customers via phone and email. Troubleshoots issues, diagnoses root causes, implements solutions, documents cases, escalates complex problems, maintains knowledge resources, and identifies recurring issues. Requires strong communication, customer service, analytical, organizational, and teamwork skills, along with understanding of internet fundamentals, network routing, and email delivery.

Leads Mimecast’s global MSP marketing strategy, budget, team, and regional execution. Drives MSP recruitment, pipeline and revenue growth, partner enablement, lifecycle engagement, events, campaigns, and retention programs. Measures marketing ROI using Salesforce, Marketo, and Tableau while partnering with global and regional sales, marketing, and MSP leadership.

Own end-to-end marketing operations for lead management, including campaign orchestration, audience segmentation, predictive scoring, data quality, enrichment, and routing. Manage Marketo, Salesforce, intent platforms, and AI-powered workflows while partnering with GTM, Data, IT, and Legal teams. Build scalable automations, validate scoring against pipeline outcomes, improve lead handoffs, and enable marketers to use automation effectively.

Owns North American revenue accounting operations for a SaaS business, including revenue flux analysis, deferred revenue reconciliations, journal entries, deal reviews, and month-end close. Partners with Sales, Renewals, Collections, and other teams on complex transactions and accounting questions. Supports audits, SOX controls, and process improvements while applying AI tools to revenue workflows and mentoring teammates on responsible AI use.

Identify, qualify, and win new enterprise business across a territory. Build pipeline, manage account strategies and forecasts, develop customer and channel-partner relationships, coordinate internal sales and marketing teams, lead technical validation and proof-of-value engagements, and meet sales targets. The role requires consultative selling to senior stakeholders, cybersecurity market knowledge, channel-sales experience, and proficiency with CRM and sales technologies.

Own the technical sales process from discovery through proof of concept and technical close. Deliver cybersecurity presentations and demonstrations, partner with account teams, run proof-of-value engagements, document opportunities in Salesforce, and enable channel partners through coaching, training, joint selling, and technical content. Support SMB and mid-market customers across Australia and New Zealand while building expertise in email security, insider risk, DLP, security awareness, endpoint protection, and identity management.

Principal HR Business Partner supporting Mimecast’s European go-to-market organization. Advises senior commercial leaders on workforce planning, organization design, talent, performance, reward, employee relations, and change. Owns headcount governance, position management, HRIS accuracy, sales compensation partnership, succession planning, and complex employee relations across multiple European jurisdictions. Partners with Finance, Sales Operations, Legal, and local HRBPs while representing European needs in global people programs.

Identify and close new business within lower mid-market organizations. Responsibilities include prospecting, territory planning, pipeline management, product demonstrations, stakeholder engagement, partner collaboration, quota attainment, forecasting, and Salesforce administration. The role requires full-cycle sales experience, strong communication and negotiation skills, familiarity with corporate IT and cybersecurity buying processes, and the ability to manage independent territory plans.

Supports the quote-to-close process by structuring quotes, coordinating approvals, reviewing pricing and contract terms, and resolving deal issues. Partners with Sales, Finance, Legal, and Revenue Operations to ensure policy compliance, accurate billing, and revenue recognition. Improves CPQ workflows, delivers sales training, documents best practices, and analyzes pipeline, deal velocity, win rates, pricing effectiveness, dashboards, and executive reports.

Own and grow a portfolio of enterprise accounts with 5,000+ employees through upsell, cross-sell, retention, and long-term account management. Build strategic account plans, manage sales pipelines and forecasts, maintain executive relationships, identify expansion opportunities, and collaborate with customer success, support, sales engineering, and channel teams. The role requires cybersecurity and IT knowledge, enterprise SaaS account experience, CRM proficiency, and familiarity with sales methodologies such as MEDDIC or Challenger.

Leads hands-on design execution for B2B enterprise go-to-market campaigns across digital advertising, social, email, landing pages, events, and sales enablement. Sets visual standards, directs internal designers, agencies, and vendors, and partners with marketing and sales teams. Uses AI generation tools to accelerate creative workflows while maintaining brand consistency and quality. Manages concurrent campaigns, budgets, timelines, feedback, and stakeholder presentations.

Owns Mimecast’s FedRAMP Moderate authorization program, including technical control design, SSPs, POA&Ms, evidence collection, assessor and regulator engagement, and audit readiness. Manages control mappings across FedRAMP, ISO 27001, SOC 2, and NIST frameworks. Builds and matures third-party risk management, tracks remediation, monitors emerging assurance requirements, and coordinates Engineering, Security, Legal, Product, auditors, regulators, and clients.

Manage a portfolio of mid-market accounts by driving cybersecurity platform adoption, utilization, configuration health, and measurable customer value. Serve as a trusted technical advisor, communicate security outcomes to technical and executive stakeholders, lead business reviews, mitigate churn risks, identify expansion opportunities, coordinate escalations, and represent customer feedback internally. Partner with Account and Renewals Managers to support retention and growth while using customer data, health signals, and AI-guided insights.

Leads sales compensation administration, including commission calculations, accruals, payments, plan updates, system maintenance, reporting, and annual expense planning. Partners with Sales Operations, Finance, GTM, HR, and IT; responds to stakeholder inquiries; presents insights to leadership; and maintains accurate, confidential compensation processes.

Leads Mimecast’s editorial thought leadership, campaign content, social media, and multimedia programs. Develops content strategy across owned, earned, paid, and social channels; translates cybersecurity and AI topics for technical and business audiences; oversees creators, agencies, vendors, budgets, and AI-human workflows; and measures engagement, demand, pipeline contribution, SEO, and AI answer-engine visibility.

Design, develop, and maintain scalable AWS-based microservices and backend data-processing systems. Mentor engineers, document architectures, support critical incidents, optimize AWS costs, and build secure, resilient code. The role requires Java expertise, Kafka event-driven services, relational and NoSQL database knowledge, infrastructure as code, Jenkins CI/CD, and adoption of AI-powered development tools and agents.

Leads UK and European payroll operations, overseeing monthly payroll delivery, compliance, audits, controls, vendor relationships, team leadership, and process improvement. Manages payroll specialists, approves payroll journals and filings, resolves complex employee and tax inquiries, and partners with HR, Finance, Legal, Treasury, and external providers. Drives standardization, automation, risk mitigation, and audit readiness across multiple jurisdictions.

Own and grow a portfolio of upper mid-market customers through upsell and cross-sell revenue. Manage account plans, customer relationships, sales pipelines, forecasts, and quotas while identifying expansion opportunities. Collaborate with channel development, Customer Success, Support, and other teams. Use Salesforce to maintain accurate account and opportunity data and apply the company’s sales methodology when engaging technical buyers and stakeholders.

Manage approximately 100 mid-market customer accounts, focusing on upselling, cross-selling, retention, and revenue growth. Build account and sales activity plans, maintain pipeline and forecast accuracy in Salesforce, develop stakeholder relationships, and identify expansion opportunities. Partner with channel development, Customer Success, Support, and other teams. The role requires consultative IT or cybersecurity sales expertise, commercial acumen, channel sales experience, and familiarity with cloud computing, corporate IT buying processes, and solution-selling methodologies.