Teams at Mimecast

Provide first-line technical support for Mimecast products via phone and email: troubleshoot issues, diagnose root causes, implement solutions, document tickets, escalate complex cases, and contribute to knowledge base improvements while delivering excellent customer service.

Provide first-line technical support for Mimecast products via phone and email. Troubleshoot, diagnose root causes, implement solutions, document cases in a ticketing system, escalate complex issues, and contribute to knowledge base improvements while delivering excellent customer service.

As a Senior ML Ops Engineer, you lead deployment and operational management of ML models, ensuring platform resilience, automation of CI/CD processes, and observability while collaborating with various engineering teams.