Search the 7 jobs at Middleground Technologies

The IT Support Engineer is responsible for providing technical support to end-users and maintaining client IT environments including networks and servers. The role involves troubleshooting Microsoft Windows issues, support coverage for clients, and may require occasional after hours work. Excellent customer service skills and self-motivation are essential.

The Senior IT Help Desk Engineer will provide technical support to clients, perform IT tasks related to servers, firewalls, and other systems, and manage technical support tickets. This role requires strong customer service skills and the ability to work independently. The position also involves configuring and maintaining various IT equipment and software.

The IT Systems Administrator will manage the operation of IT systems, including hardware, software, and networking for clients. Responsibilities include support for desktops, laptops, mobile devices, and network troubleshooting, while providing excellent customer service and problem-solving skills.

The IT Network Engineer is responsible for providing expert-level Windows and network-based technical support, maintaining client IT networks, servers, and cloud environments. Duties include troubleshooting escalated service requests, designing and deploying client networks, and mentoring junior staff, all while ensuring high-quality customer service.

The Senior Helpdesk Engineer handles escalated support requests and ensures client satisfaction. Responsibilities include resolving helpdesk tickets, remote troubleshooting, managing documentation within the ticketing system, and mentoring junior team members. The role may also involve project work and communicating updates to clients.

The IT Help Desk Level 1 technician will answer phone calls, triage and address incoming support tickets, and provide general IT systems support. This role involves troubleshooting hardware, managing internal ticketing systems, and assisting customers to ensure excellent service standards.

This entry-level IT Help Desk role involves answering calls, managing IT support tickets, and troubleshooting desktops and other hardware products. The position offers opportunities for growth and learning, while providing excellent customer service and assisting with internal systems.