Jobs at Meriplex Communications

Provides advanced technical assistance center support, escalates and resolves workstation, application, network, VPN, Active Directory, email, server, Azure, and connectivity issues. Performs incident response, root cause analysis, scripted support, ticket documentation, and customer communication. Also develops standardized triage procedures and supports L1 analysts while working rotating shifts in a 24/7 environment.

Provides on-site Level 1 technical assistance through a 24/7 Technical Assistance Center. Resolves workstation, application, operating system, network, VPN, email, printing, connectivity, and basic virtual server issues. Administers user accounts and distribution groups in Active Directory, performs password resets and system reboots, follows SOPs and ITIL-based processes, documents tickets, and delivers professional customer service.

Leads sales strategy and operations across new-logo sales and account management. Improves pipeline quality, forecasting, deal execution, pricing, compensation plans, cross-sell and upsell performance, retention, and revenue predictability. Partners with Sales, Finance, Marketing, Legal, Service Delivery, and Deal Desk on commercial governance and process optimization. Develops dashboards, pricing tools, forecasting models, and scalable CRM and PSA workflows while challenging leaders and driving measurable revenue-team performance improvements.

Leads the TAC managed services team by coordinating technical escalations, major incidents, SLA performance, customer communications, and cross-functional resolution efforts. Provides technical guidance, mentorship, onboarding, and team development while improving incident, escalation, documentation, and knowledge-management processes. Oversees service delivery risks, operational reviews, root cause analysis, customer environments, and continuous improvement initiatives across Service Desk, NOC, SOC, Professional Services, and Account Management.

Provides onsite Level 1 technical assistance for a client in San Diego. Resolves workstation, application, operating system, network, VPN, email, printing, and connectivity issues through a ticketing system. Supports Azure, Active Directory, virtual servers, user account administration, password resets, and incident response reboots. Follows SOPs and ITIL-based processes while documenting work, managing workflow, troubleshooting technical issues, and delivering professional customer service.

Provides onsite Level 1 technical assistance for end users, resolving workstation, application, operating system, network, VPN, email, printing, and connectivity issues. Supports Azure, Active Directory, virtual servers, password resets, user administration, and incident-response reboots. Documents and manages tickets according to SOPs and ITIL practices while delivering professional customer service.

Supports and troubleshoots customer network, VoIP, server, virtualization, firewall, switching, routing, wireless, and SD-WAN environments. The role investigates complex technical issues, designs and implements solutions, manages SLAs and customer expectations, supports managed services tickets, and leads projects including resource and work scheduling. It also provides technical guidance to junior network and systems staff.

Provide advanced second-level IT support including workstation, AD, Microsoft 365, VPN, TCP/IP, virtual server triage, basic Azure and OS support. Act as escalation for L1 analysts, follow SOPs, perform root cause analysis, scripted application support, and improve triage procedures.

Serve as assigned clients' technical SME and virtual IT manager: maintain documentation and SOPs, handle technical escalations, evaluate technology against standards, run client operational meetings, collaborate with vCIO/CSM, monitor KPIs, assist with patch/firmware remediation and RCA delivery, perform light project management, and track time in PSA.