Jobs at Meriplex Communications

The Director of Sales Strategy and Operations optimizes sales performance, pipeline management, and deal governance while collaborating with cross-functional teams for improved revenue outcomes.

The Systems Analyst provides Level 1 support for end-user issues, resolving technical problems, managing incidents, and ensuring exemplary customer service.

Serve as assigned clients' technical SME and virtual IT manager: maintain documentation and SOPs, handle escalations, evaluate technology, drive operational meetings, support onboarding and remediation, track maintenance and time, and provide light project management and training.

Provide Level 2 TAC support resolving mid-level issues across Active Directory, Microsoft 365, VPN, GPOs, VMware, SAN, firewalls, MFA, Azure, Exchange, wireless, backups, and storage; perform on-site technical installations and maintain documentation/ticketing workflows.

Provide Level 2 TAC support resolving mid-level systems and network issues: Active Directory and Microsoft 365, GPOs, VPN, VMware, Exchange, SAN/storage, basic firewall administration, MFA, Azure subscriptions, backup/replication, spam filtering, wireless and on-site equipment installs while following SOPs and delivering strong customer service.

Provide Level 1 onsite technical support for end users: workstation and OS troubleshooting, basic network/TCP-IP and VPN support, Active Directory user administration, Microsoft 365/email help, first-level virtual server triage, follow SOPs and ticketing/RMM workflows while delivering strong customer service.

Provide Level 2 TAC support resolving mid-level systems issues: Active Directory and Microsoft 365 account/GPOs, VPN, VMware, SAN, basic firewall administration, MFA, Azure subscription troubleshooting, Exchange, wireless, backup/replication, spam solutions, and on-site technical installations while following SOPs and ticketing workflows.

The Account Manager will manage customer relationships, drive sales, enhance customer satisfaction, and collaborate with internal teams for service delivery.

The Account Manager is responsible for managing client portfolios, driving sales growth, ensuring customer satisfaction, and conducting client training.

The Account Manager oversees the entire customer lifecycle, manages client portfolios, conducts sales and training sessions, and collaborates with teams to ensure customer satisfaction and drive sales growth.

The Technical Account Manager manages client relationships, ensures technical alignment, resolves escalations, evaluates technology landscapes, and provides training while maintaining documentation and project support.

The Systems Analyst will provide Tier 1 support for end-users, troubleshoot desktop and network issues, manage user accounts, and document work procedures.

Serve as senior technical escalation for TAC, lead advanced troubleshooting and incident response, mentor and onboard technicians, monitor SLAs and ticket queues, maintain documentation and KB articles, drive process improvements, and collaborate cross-functionally to support service delivery and customer success.

Provide Level 2 technical support via TAC ticketing: advanced Active Directory and Microsoft 365 account/GPO support, VPN and VMware troubleshooting, server/SAN/storage administration, basic firewall and MFA support, Azure subscription troubleshooting, Exchange and spam solution administration, wireless and backup solutions management, and on-site equipment installations.

Provide day-to-day network administration and troubleshooting for customers, maintain systems and monitoring tools, perform layer 1-3 connectivity diagnostics, support circuit activations and managed services onboarding, document issues and create internal articles, and offer technical support to internal staff and external customers.

Provide advanced workstation, application, network, Active Directory, VPN, email, and virtual server support as escalation for L1 analysts. Troubleshoot TCP/IP and connectivity, perform basic OS and Azure support, follow SOP/ITIL processes, use RMM and ticketing tools, perform root cause analysis, and help standardize triage procedures.

The Systems Administrator provides advanced support for Level 2 end-user issues, manages server maintenance, firewall administration, and Microsoft services, while delivering exemplary customer service.

The Systems Administrator provides Level 2 support for technical issues, manages user accounts, network access, and server maintenance, ensuring excellent customer service.

The Systems Analyst provides Level 1 IT support, troubleshoots technical issues, manages user accounts, and maintains customer satisfaction through effective communication.

The Systems Analyst resolves Level 1 end user issues, provides technical support, and ensures exemplary customer service. Responsibilities include troubleshooting connectivity, application support, and managing ticketing systems.