Jobs at Meriplex Communications

Leads sales strategy and revenue operations across new-logo sales and account management. Improves pipeline quality, forecasting, deal execution, pricing, compensation plans, cross-sell and upsell performance, account planning, and commercial governance. Partners with Sales, Finance, Marketing, Legal, Service Delivery, and Deal Desk to strengthen processes, CRM and PSA usage, revenue predictability, profitability, and execution discipline.

Provides hands-on cybersecurity engineering and advisory services for client environments. Designs, deploys, configures, and supports security technologies across infrastructure, cloud, networks, and endpoints. Performs vulnerability management, secure application development, risk management, incident response, firewall and SIEM/XDR reviews, and security architecture work. Develops documentation and playbooks, advises clients on compliance frameworks and best practices, evaluates emerging technologies, and partners with internal teams to improve security posture.

Provides second-tier technical support through a ticketing system, resolving Level 2 end-user and infrastructure issues. Responsibilities include Active Directory, Microsoft 365, VPN, GPO, VMware, servers, SAN, firewalls, MFA, Azure, Exchange, wireless networks, backups, replication, and storage. The role also performs customer-site equipment installations, documents work, follows SOPs, manages service expectations, and delivers technical guidance and customer service.

Provides advanced technical support and escalation management for workstation, applications, networks, virtual servers, Active Directory, Microsoft 365, VPN, email, and connectivity issues. Performs incident response, root cause analysis, scripting, troubleshooting, customer communication, ticket management, and SOP development. Supports L1 analysts and helps standardize triage procedures while delivering professional service to customers, vendors, and internal teams.

Manages assigned MSP clients as a virtual IT manager and technical subject matter expert. Responsibilities include resolving escalations, maintaining documentation and SOPs, evaluating technology environments, leading operational meetings, reviewing KPIs, supporting onboarding, tracking maintenance and end-of-life schedules, assisting with patching and root-cause analysis, and providing light project management. Requires strong client communication, advanced server and network troubleshooting, and familiarity with common MSP platforms and infrastructure technologies.

Provides advanced technical assistance center support, escalates and resolves workstation, application, network, VPN, Active Directory, email, server, Azure, and connectivity issues. Performs incident response, root cause analysis, scripted support, ticket documentation, and customer communication. Also develops standardized triage procedures and supports L1 analysts while working rotating shifts in a 24/7 environment.

Provides on-site Level 1 technical assistance through a 24/7 Technical Assistance Center. Resolves workstation, application, operating system, network, VPN, email, printing, connectivity, and basic virtual server issues. Administers user accounts and distribution groups in Active Directory, performs password resets and system reboots, follows SOPs and ITIL-based processes, documents tickets, and delivers professional customer service.

Leads the TAC managed services team by coordinating technical escalations, major incidents, SLA performance, customer communications, and cross-functional resolution efforts. Provides technical guidance, mentorship, onboarding, and team development while improving incident, escalation, documentation, and knowledge-management processes. Oversees service delivery risks, operational reviews, root cause analysis, customer environments, and continuous improvement initiatives across Service Desk, NOC, SOC, Professional Services, and Account Management.

Provides onsite Level 1 technical assistance for end users, resolving workstation, application, operating system, network, VPN, email, printing, and connectivity issues. Supports Azure, Active Directory, virtual servers, password resets, user administration, and incident-response reboots. Documents and manages tickets according to SOPs and ITIL practices while delivering professional customer service.