Jobs at Meriplex Communications

Provide day-to-day network administration and troubleshooting for customers, maintain systems and monitoring tools, perform layer 1-3 connectivity diagnostics, support circuit activations and managed services onboarding, document issues and create internal articles, and offer technical support to internal staff and external customers.

Provide Level 1 technical support via TAC ticketing system: workstation and application support, basic OS and Azure troubleshooting, TCP/IP and VPN connectivity, Active Directory user/group management, first-level virtual server triage, email and printing support, and document incidents per SOP/ITIL.

Provide advanced second-level IT support including workstation, AD, Microsoft 365, VPN, TCP/IP, virtual server triage, basic Azure and OS support. Act as escalation for L1 analysts, follow SOPs, perform root cause analysis, scripted application support, and improve triage procedures.

Provide Level 1 on-site TAC support for end users: workstation and application troubleshooting, basic OS and Azure support, TCP/IP and VPN connectivity, Active Directory user management, scripted application and email support, use RMM and ticketing tools to triage and resolve incidents following SOPs and ITIL practices.

Provide Level 1 TAC support resolving end-user issues via ticketing system: workstation and basic OS support, application and email troubleshooting, AD user management, basic VPN, TCP/IP and Azure assistance, scripted application support, and documentation following SOP/ITIL processes.

The Systems Analyst resolves Level 1 end user issues, provides technical support, and ensures exemplary customer service. Responsibilities include troubleshooting connectivity, application support, and managing ticketing systems.

Provide Level 2 escalation support for TAC, troubleshoot and maintain servers, SAN, VMware, Azure, Office365, Exchange, firewalls, VPN, MFA, storage, backup/replication, VoIP, wireless, and perform on-site equipment installations while maintaining documentation and customer communication.

Serve as the primary technical account lead for assigned clients: manage documentation and SOPs, resolve escalations, evaluate client environments, drive operational meetings, liaise with vCIO/CSM, assist with patching/firmware, deliver RCA, and perform light project management and training.

The Strategic Solutions Consultant drives technology initiatives and identifies strategic opportunities across client accounts. Collaborating with teams, they develop technology roadmaps and support sales efforts through client consulting and solution positioning, emphasizing infrastructure and cybersecurity.

Senior-level systems engineer providing advanced TAC escalation support for complex infrastructure across Microsoft 365/Azure, virtualization, networking, and security. Lead incident response, RCA, vendor coordination, SOP and knowledge-base development, mentorship, and cross-team collaboration to improve reliability, performance, and security.

The Director of Sales Strategy and Operations optimizes sales performance, pipeline management, and deal governance while collaborating with cross-functional teams for improved revenue outcomes.

Provide Level 2 TAC support resolving mid-level issues across Active Directory, Microsoft 365, VPN, GPOs, VMware, SAN, firewalls, MFA, Azure, Exchange, wireless, backups, and storage; perform on-site technical installations and maintain documentation/ticketing workflows.

Lead the TAC managed services team to coordinate escalations and incident response, ensure SLA performance, drive root cause analysis and process improvements, mentor technical staff, and collaborate cross-functionally to deliver excellent customer service and operational outcomes.