Jobs at Meriplex Communications

Provides advanced technical assistance center support, serving as an escalation point for Level 1 analysts. Responsibilities include workstation, application, network, VPN, Active Directory, Microsoft 365, email, virtual server, Azure, and scripting support; incident response, root cause analysis, troubleshooting, ticket documentation, SOP adherence, and customer communication.

Oversee technical account management and managed services delivery for assigned clients. Act as the client’s IT manager and technical subject matter expert, ensuring SLA compliance, documentation, SOPs, infrastructure alignment, escalations, and technology roadmaps. Lead and mentor technical teams, manage budgets and customer revenue, facilitate operational meetings, support solution development and growth opportunities, and maintain strong client relationships. The role requires working at client sites five days per week.

Provides day-to-day network administration, monitoring, troubleshooting, and technical support for customers and internal staff. Maintains operating systems, network configurations, applications, hardware, and system availability tools. Performs Layer 1–3 troubleshooting, loop testing, circuit activations, installations, upgrades, and managed-services onboarding. Documents solutions, escalates complex issues, and supports Windows, Linux, SQL Server, IIS, Active Directory, DNS, and web technologies in high-availability network and data-center environments.

Provides Level 2 managed services support for end users and customer IT departments. Responsibilities include administering Active Directory, Microsoft 365, VPNs, GPOs, VMware, servers, firewalls, Azure subscriptions, Exchange, wireless networks, MFA, SAN connectivity, backups, and replication. The role resolves service tickets, performs technical triage, documents work, communicates with customers, and installs technical equipment at customer sites.

Provides Level 1 technical assistance through a 24/7 Technical Assistance Center. Resolves workstation, application, operating system, network, VPN, email, printing, connectivity, and basic virtual server issues. Administers user accounts and distribution groups in Active Directory, performs password resets and incident-response reboots, and uses Azure, RMM tools, ticketing systems, and documented SOPs. Delivers professional customer service, documents work accurately, and follows ITIL-informed support and triage procedures.

Monitors and triages security alerts, investigates potential threats, and initiates incident response procedures. Supports MDR services and security applications, troubleshoots appliances, handles customer requests, documents incidents, and escalates complex events to Tier 2 analysts. Maintains accurate records and shift reports while contributing to compliance traceability and team knowledge transfer.

Provides Level 1 and Tier 1.5 technical support in an MSP environment. Troubleshoots desktop, operating system, email, printing, connectivity, Microsoft 365, Azure, and account issues; manages Active Directory users and groups; performs basic network and virtual server triage; documents tickets; follows SOPs; and escalates complex issues appropriately while delivering positive customer service.

Provides Level 1 technical assistance through a 24/7 Technical Assistance Center. Resolves workstation, operating system, application, network, VPN, email, printing, connectivity, Active Directory, Azure, and virtual server issues. The role performs ticket triage, incident response, password resets, user administration, scripted support, documentation, and troubleshooting while following SOPs and delivering strong customer service.

Provides onsite Tier 1 and Tier 1.5 IT support for client end users. Responsibilities include troubleshooting desktop, operating system, email, printing, connectivity, Microsoft 365, Azure, and account issues; managing Active Directory accounts; performing basic network and system triage; documenting tickets; following SOPs; and escalating complex issues. The role emphasizes customer service, clear communication, technical problem-solving, and growth within an MSP environment.

Provides hands-on cybersecurity engineering and advisory services for client environments. Designs, deploys, configures, and supports security technologies across infrastructure, cloud, networks, and endpoints. Performs vulnerability management, secure application development, risk management, incident response, firewall and SIEM/XDR reviews, and security architecture work. Develops documentation and playbooks, advises clients on compliance frameworks and best practices, evaluates emerging technologies, and partners with internal teams to improve security posture.

Leads managed IT service delivery for healthcare clients, managing technical teams, client escalations, infrastructure assessments, documentation, SOPs, SLAs, budgets, and operational meetings. Develops technology roadmaps, aligns client environments with MSP standards, supports tailored solutions and account growth, and mentors technical staff. Requires extensive client-site work, leadership experience, strong communication, and knowledge of Kaseya, ConnectWise, Windows Server, Azure, VMware, and Citrix.

Leads sales strategy and revenue operations across new-logo sales and account management. Improves pipeline quality, forecasting, deal execution, pricing, compensation plans, cross-sell and upsell performance, account planning, and commercial governance. Partners with Sales, Finance, Marketing, Legal, Service Delivery, and Deal Desk to strengthen processes, CRM and PSA usage, revenue predictability, profitability, and execution discipline.

Provides second-tier technical support through a ticketing system, resolving Level 2 end-user and infrastructure issues. Responsibilities include Active Directory, Microsoft 365, VPN, GPO, VMware, servers, SAN, firewalls, MFA, Azure, Exchange, wireless networks, backups, replication, and storage. The role also performs customer-site equipment installations, documents work, follows SOPs, manages service expectations, and delivers technical guidance and customer service.

Manages assigned MSP clients as a virtual IT manager and technical subject matter expert. Responsibilities include resolving escalations, maintaining documentation and SOPs, evaluating technology environments, leading operational meetings, reviewing KPIs, supporting onboarding, tracking maintenance and end-of-life schedules, assisting with patching and root-cause analysis, and providing light project management. Requires strong client communication, advanced server and network troubleshooting, and familiarity with common MSP platforms and infrastructure technologies.

Provides advanced technical assistance center support, escalates and resolves workstation, application, network, VPN, Active Directory, email, server, Azure, and connectivity issues. Performs incident response, root cause analysis, scripted support, ticket documentation, and customer communication. Also develops standardized triage procedures and supports L1 analysts while working rotating shifts in a 24/7 environment.

Provides onsite Level 1 technical assistance for end users, resolving workstation, application, operating system, network, VPN, email, printing, and connectivity issues. Supports Azure, Active Directory, virtual servers, password resets, user administration, and incident-response reboots. Documents and manages tickets according to SOPs and ITIL practices while delivering professional customer service.