Jobs at Meriplex Communications

Lead the TAC managed services team to coordinate escalations and incident response, ensure SLA performance, drive root cause analysis and process improvements, mentor technical staff, and collaborate cross-functionally to deliver excellent customer service and operational outcomes.

The Account Manager will manage customer relationships, drive sales, enhance customer satisfaction, and collaborate with internal teams for service delivery.

The Account Manager is responsible for managing client portfolios, driving sales growth, ensuring customer satisfaction, and conducting client training.

The Account Manager oversees the entire customer lifecycle, manages client portfolios, conducts sales and training sessions, and collaborates with teams to ensure customer satisfaction and drive sales growth.

Serve as senior technical escalation for TAC, lead advanced troubleshooting and incident response, mentor and onboard technicians, monitor SLAs and ticket queues, maintain documentation and KB articles, drive process improvements, and collaborate cross-functionally to support service delivery and customer success.

Provide Level 2 technical support via TAC ticketing: advanced Active Directory and Microsoft 365 account/GPO support, VPN and VMware troubleshooting, server/SAN/storage administration, basic firewall and MFA support, Azure subscription troubleshooting, Exchange and spam solution administration, wireless and backup solutions management, and on-site equipment installations.

Provide day-to-day network administration and troubleshooting for customers, maintain systems and monitoring tools, perform layer 1-3 connectivity diagnostics, support circuit activations and managed services onboarding, document issues and create internal articles, and offer technical support to internal staff and external customers.

Provide Level 1 TAC support resolving end-user issues via ticketing system: workstation and basic OS support, application and email troubleshooting, AD user management, basic VPN, TCP/IP and Azure assistance, scripted application support, and documentation following SOP/ITIL processes.

The Systems Analyst resolves Level 1 end user issues, provides technical support, and ensures exemplary customer service. Responsibilities include troubleshooting connectivity, application support, and managing ticketing systems.

The Systems Analyst provides Level 1 IT support, troubleshoots technical issues, manages user accounts, and maintains customer satisfaction through effective communication.

Provide Level 2 escalation support for TAC, troubleshoot and maintain servers, SAN, VMware, Azure, Office365, Exchange, firewalls, VPN, MFA, storage, backup/replication, VoIP, wireless, and perform on-site equipment installations while maintaining documentation and customer communication.

The Systems Analyst resolves Level 1 end-user issues, provides desktop support, troubleshoots network connectivity, and utilizes ticketing systems, delivering exemplary customer service.

The Systems Analyst provides Level 1 support for end-user issues within the Technical Assistance Center, resolving desktop diagnostics and application support while delivering exemplary customer service.

The Technical Account Manager manages client accounts, addressing escalations, maintaining documentation, and evaluating client technology landscape while collaborating with internal teams.

The Strategic Solutions Consultant drives technology initiatives and identifies strategic opportunities across client accounts. Collaborating with teams, they develop technology roadmaps and support sales efforts through client consulting and solution positioning, emphasizing infrastructure and cybersecurity.

The Technical Account Manager ensures client systems align with technical standards, handles escalations, maintains documentation, and supports clients' operational needs.

The Director of Sales Strategy and Operations optimizes sales performance, pipeline management, and deal governance while collaborating with cross-functional teams for improved revenue outcomes.

Serve as assigned clients' technical SME and virtual IT manager: maintain documentation and SOPs, handle escalations, evaluate technology, drive operational meetings, support onboarding and remediation, track maintenance and time, and provide light project management and training.

Provide Level 2 TAC support resolving mid-level issues across Active Directory, Microsoft 365, VPN, GPOs, VMware, SAN, firewalls, MFA, Azure, Exchange, wireless, backups, and storage; perform on-site technical installations and maintain documentation/ticketing workflows.

Provide Level 2 TAC support resolving mid-level systems and network issues: Active Directory and Microsoft 365, GPOs, VPN, VMware, Exchange, SAN/storage, basic firewall administration, MFA, Azure subscriptions, backup/replication, spam filtering, wireless and on-site equipment installs while following SOPs and delivering strong customer service.