Teams at Meriplex Communications

Provide Level 2 TAC support resolving mid-level systems issues: Active Directory and Microsoft 365 account/GPOs, VPN, VMware, SAN, basic firewall administration, MFA, Azure subscription troubleshooting, Exchange, wireless, backup/replication, spam solutions, and on-site technical installations while following SOPs and ticketing workflows.

The Systems Analyst supports end-user IT issues, delivers customer service, troubleshoots network connectivity, and administers technical requests using ticketing systems.

The Account Manager will manage customer relationships, drive sales, enhance customer satisfaction, and collaborate with internal teams for service delivery.