Teams at Meriplex Communications

Provide day-to-day network administration and troubleshooting for customers, maintain systems and monitoring tools, perform layer 1-3 connectivity diagnostics, support circuit activations and managed services onboarding, document issues and create internal articles, and offer technical support to internal staff and external customers.

Provide advanced workstation, application, network, Active Directory, VPN, email, and virtual server support as escalation for L1 analysts. Troubleshoot TCP/IP and connectivity, perform basic OS and Azure support, follow SOP/ITIL processes, use RMM and ticketing tools, perform root cause analysis, and help standardize triage procedures.

Provide Level 1 TAC support resolving end-user issues via ticketing system: workstation and basic OS support, application and email troubleshooting, AD user management, basic VPN, TCP/IP and Azure assistance, scripted application support, and documentation following SOP/ITIL processes.