Teams at Meriplex Communications

Leads sales strategy and operations across new-logo sales and account management. Improves pipeline quality, forecasting, deal execution, pricing, compensation plans, cross-sell and upsell performance, retention, and revenue predictability. Partners with Sales, Finance, Marketing, Legal, Service Delivery, and Deal Desk on commercial governance and process optimization. Develops dashboards, pricing tools, forecasting models, and scalable CRM and PSA workflows while challenging leaders and driving measurable revenue-team performance improvements.

Leads the TAC managed services team by coordinating technical escalations, major incidents, SLA performance, customer communications, and cross-functional resolution efforts. Provides technical guidance, mentorship, onboarding, and team development while improving incident, escalation, documentation, and knowledge-management processes. Oversees service delivery risks, operational reviews, root cause analysis, customer environments, and continuous improvement initiatives across Service Desk, NOC, SOC, Professional Services, and Account Management.

Provides onsite Level 1 technical assistance for a client in San Diego. Resolves workstation, application, operating system, network, VPN, email, printing, and connectivity issues through a ticketing system. Supports Azure, Active Directory, virtual servers, user account administration, password resets, and incident response reboots. Follows SOPs and ITIL-based processes while documenting work, managing workflow, troubleshooting technical issues, and delivering professional customer service.