Teams at Meriplex Communications

Provides advanced technical assistance center support, serving as an escalation point for Level 1 analysts. Responsibilities include workstation, application, network, VPN, Active Directory, Microsoft 365, email, virtual server, Azure, and scripting support; incident response, root cause analysis, troubleshooting, ticket documentation, SOP adherence, and customer communication.

Oversee technical account management and managed services delivery for assigned clients. Act as the client’s IT manager and technical subject matter expert, ensuring SLA compliance, documentation, SOPs, infrastructure alignment, escalations, and technology roadmaps. Lead and mentor technical teams, manage budgets and customer revenue, facilitate operational meetings, support solution development and growth opportunities, and maintain strong client relationships. The role requires working at client sites five days per week.

Provides day-to-day network administration, monitoring, troubleshooting, and technical support for customers and internal staff. Maintains operating systems, network configurations, applications, hardware, and system availability tools. Performs Layer 1–3 troubleshooting, loop testing, circuit activations, installations, upgrades, and managed-services onboarding. Documents solutions, escalates complex issues, and supports Windows, Linux, SQL Server, IIS, Active Directory, DNS, and web technologies in high-availability network and data-center environments.