Teams at Meriplex Communications

Provide Level 1 TAC support resolving end-user issues via ticketing system: workstation and basic OS support, application and email troubleshooting, AD user management, basic VPN, TCP/IP and Azure assistance, scripted application support, and documentation following SOP/ITIL processes.

The Systems Analyst resolves Level 1 end user issues, provides technical support, and ensures exemplary customer service. Responsibilities include troubleshooting connectivity, application support, and managing ticketing systems.

The Systems Analyst provides Level 1 IT support, troubleshoots technical issues, manages user accounts, and maintains customer satisfaction through effective communication.