Jobs at Medavie

Maintains provider records and documentation, assesses eligibility, validates data, manages file exceptions, responds to provider and stakeholder inquiries, prepares correspondence and reports, and applies regulations and business rules. The role also supports onboarding, issue resolution, data quality, and process improvement while collaborating with claims, audit, inquiry, and other internal teams.

Lead design, implementation, and oversight of special projects and provincial integrated healthcare programs. Manage procurement, budgets, KPIs, reporting, and cross‑divisional collaboration to support EMS operations, safety, fleet, logistics, and materials management while guiding teams and stakeholders through strategic planning and project delivery.

Provides medical and vocational rehabilitation services to insured individuals with disabilities. Coordinates return-to-work initiatives, liaises with employers, healthcare providers, unions, and other stakeholders, and oversees external rehabilitation providers. Reviews intervention mandates, monitors service quality, maintains provider networks, participates in analytical committees, and contributes to system enhancements, reporting, procedures, and special projects. The role requires bilingual English-French communication, medical and contractual knowledge, and strong organizational, analytical, interpersonal, and conflict-management skills.

Coordinates disability claims from application setup through closure, gathers missing information, responds to client inquiries, inputs claim and payment data, performs benefit calculations and payments, completes administrative follow-ups, and prepares correspondence. The role requires accurate multitasking, strong customer service, telephone communication, financial calculation skills, and bilingual English-French proficiency.

Answer public calls and schedule, reschedule, or cancel vaccine appointments using CanImmunize. Provide information about vaccines, testing, eligibility, locations, and booking processes; refer callers to appropriate health resources; document interactions; manage call queues; maintain confidentiality and service standards; troubleshoot supported systems; and contribute to training, teamwork, quality improvement, and program development.

Manages Medical Communications Centre staff, systems, and shift operations to ensure safe, effective, and compliant EMS communications. Oversees staffing, operational readiness, escalated concerns, reporting, payroll, performance management, coaching, and continuous improvement. Collaborates with clinical leaders, hospitals, field operations, partner agencies, and quality teams while supporting emergency and urgent medical transport coordination, system integration, and workforce development.

The Human Resources Business Partner advises leaders and employees on employee and labour relations in a multi-unionized environment. Responsibilities include performance and attendance management, investigations, conflict resolution, discipline, grievance administration, collective agreement interpretation, union relationships, labour-management discussions, and support for bargaining. The HRBP also partners with leaders on workforce challenges, organizational change, employee engagement, retention, continuous improvement, and broader HR initiatives.

Supports a finance ERP transformation from design through implementation. Responsibilities include mapping current and future-state processes, gathering business requirements, supporting ERP configuration and integrations, developing SIT/UAT scenarios, managing issues, assisting with data migration, and supporting training and change activities. The analyst serves as a liaison among Finance users, project teams, IT, vendors, and external partners while helping improve financial workflows and reporting.

Support brokerage sales, underwriting and account teams through end-to-end group policy renewals. Maintain renewal inventory, analyze underwriting and claims metrics, prepare renewal packages and client-ready materials, coordinate delivery and follow-up, and support negotiation by modeling options, summarizing risks, and improving renewal processes and dashboards.

Provide independent advanced/intermediate/primary clinical care, safely transport patients for emergency/non-emergency responses and inter-facility transfers, maintain ambulances and equipment, and follow provincial registration, NOCP, and Medavie policies and protocols.

Design and guide implementation of secure, scalable on-premises and cloud infrastructure solutions. Provide technical leadership, develop architecture, roadmaps, runbooks and policies, collaborate with stakeholders, evaluate lifecycle and deployment practices, promote automation and standardization, mentor team members, and participate in limited operational support and on-call rotation.

Leads enterprise business process discovery, redesign, governance, and transformation initiatives. Facilitates workshops, defines future-state processes and implementation-ready requirements, and identifies opportunities to apply AI, automation, and digital capabilities. Establishes process standards and success metrics while supporting change enablement, training, adoption, and performance monitoring. Partners with senior leaders and cross-functional business, technology, data, and delivery teams to improve efficiency and customer experience.

The Senior Marketing Advisor will develop and implement marketing communication strategies, create effective communication plans, oversee content creation, and collaborate with teams to drive engagement and brand awareness.

Lead and grow the cybersecurity operations function, oversee threat detection, monitoring and incident response, drive enterprise security initiatives, partner with business and technology leaders, ensure compliance with frameworks and regulatory requirements, and foster security awareness and continuous improvement.

Manage and support client interfaces on the Flexit group insurance administration system. Process client requests and renewals, analyze and implement technical solutions, develop and execute test plans, validate and update data, document procedures, coordinate project tasks, and drive process improvements and automation while providing bilingual client support.

Lead and coordinate enterprise initiatives using Mission-Based Teams; define objectives, KPIs, governance and decision rights; remove barriers, monitor performance, diagnose risks, report to executives, and drive continuous improvement to realize strategic outcomes.

Provide in-house legal advice on commercial, regulatory, privacy, corporate governance, and risk matters. Draft, review and negotiate complex contracts; support real estate and leasing transactions; partner with stakeholders and external counsel; monitor regulatory developments; and contribute to legal projects, policy development, and continuous improvement.

Lead brand strategy and campaign development across Medavie's house of brands. Collaborate cross-functionally and with agencies to design multi-channel campaigns, guide digital content strategy, analyze market and consumer insights, maintain brand integrity, and support sponsorships, activations, and brand governance.

Lead and coach a Brokerage Account Executive team to meet sales targets; build and maintain broker relationships; implement sales strategy; oversee onboarding, training, performance management, and cross-departmental projects; coordinate with underwriting and service teams; resolve escalations and contribute to process improvements and departmental goals.

The TeleHealth Nurse provides 24/7 telephone triage and health information to patients in Nova Scotia and PEI, navigating guidelines to assess patient conditions and document assessments while providing clinical recommendations.