Jobs at Measured

Provides frontline technical support for a B2B SaaS media measurement platform. Responsibilities include triaging tickets, resolving access and platform issues, answering product questions, investigating basic data discrepancies, documenting interactions, maintaining knowledge-base content, and escalating complex issues. The role collaborates with Customer Success, Technical Support Engineering, Product, and Solutions teams while meeting service-level agreements and support metrics.

Leads advanced technical customer support for a B2B SaaS data and media measurement platform. Responsibilities include resolving escalated issues, troubleshooting data pipelines and integrations, querying SQL databases, managing critical incidents, mentoring support staff, creating documentation, improving workflows, and collaborating with Product, Engineering, Customer Success, and Solutions teams. The role also provides technical guidance to customers, supports strategic accounts, and drives operational improvements using automation and AI.

Coordinates marketing projects, calendars, workflows, campaigns, and deadlines across content, communications, revenue, and partner marketing. Publishes and updates website content through a CMS, supports SEO and social media programs, coordinates creative assets, monitors relevant media, and maintains marketing reports, dashboards, trackers, and campaign documentation. Requires strong writing, organization, collaboration, proofreading, and independent prioritization skills, plus comfort using AI tools and spreadsheets.

Provides customer-facing technical support by owning tickets from intake through resolution, meeting SLAs, troubleshooting data quality and integration issues, documenting solutions, and coordinating escalations. The role also contributes to knowledge management, pipeline monitoring, dashboards, AI agents, and workflow automation. Success requires accuracy, customer empathy, strong communication, systematic problem-solving, and the ability to manage multiple priorities in a remote, fast-paced SaaS environment.