Teams at Measured

Own technical client onboarding for Measured’s data and media measurement platform. Lead source connections, historical ingestion, normalization, QA, delivery plans, troubleshooting, and go-live readiness. Advise enterprise clients on model-ready data requirements, lead technical working sessions, validate outputs with SQL, document implementation standards, and coordinate with Engineering, Product, Data Science, Sales, and Customer Success. Drive multiple workstreams, resolve data-quality issues, improve repeatability, and build reusable automation and validation processes.

Provides customer-facing technical support by owning tickets from intake through resolution, meeting SLAs, troubleshooting data quality and integration issues, documenting solutions, and coordinating escalations. The role also contributes to knowledge management, pipeline monitoring, dashboards, AI agents, and workflow automation. Success requires accuracy, customer empathy, strong communication, systematic problem-solving, and the ability to manage multiple priorities in a remote, fast-paced SaaS environment.

Provide front-line technical support for a SaaS marketing measurement platform: triage tickets, resolve common issues (logins, permissions, reports), troubleshoot basic data and integration problems, escalate complex issues with detailed context, maintain documentation and knowledge base, and collaborate with Customer Success, Product, and Technical Support teams to improve customer experience and operational metrics.