Jobs at MaintainX

Build and operate scalable AI platform services, internal APIs, and production workflows integrating LLMs and AI tools. Own reliability through observability, alerting, incident response, performance tuning, cost optimization, capacity planning, CI/CD, and infrastructure improvements. The role requires Python backend development, distributed systems, asynchronous processing, cloud infrastructure, infrastructure as code, and cross-layer experience spanning services, data, infrastructure, and AI tooling.

Build and maintain React Native foundations and tooling for an internal mobile developer platform. Integrate AI-native workflows, consolidate SDKs, CI pipelines, build tools, and reusable components, raise engineering standards, and collaborate with platform and product teams to accelerate mobile feature delivery.

Own an assigned enterprise territory and generate qualified pipeline through strategic, multi-channel prospecting. Engage director- and VP-level stakeholders in Maintenance, Operations, Reliability, and IT; expand buying-group coverage; conduct multi-threaded discovery; and partner with Account and Regional Directors. Success requires disciplined pipeline ownership, strong follow-through, and collaboration, with a path toward Account Executive or Account Manager roles.

Conduct 70–100 daily outbound calls to industrial decision-makers, build multichannel prospecting sequences, qualify leads, and book meetings for Account Executives. Maintain accurate Salesforce pipeline records, follow up consistently, and collaborate with AEs to improve targeting and conversion. The role offers training and a path to Account Executive or Account Manager positions.

Partner with product and platform teams to improve reliability, observability, and developer autonomy. Design for reliability, establish standards, build shared tooling, mentor teams on SRE practices, and lead incident response and service health initiatives to scale platform resilience.

Join MaintainX as an SRE to improve reliability, observability, and developer autonomy. Collaborate with product and platform teams to design reliable systems, set standards, implement observability, define SRE practices (SLOs, error budgets, incident management), and build shared tools to enable teams to deploy, operate, and support production services.

Design, build, and maintain backend foundations and tooling for MaintainX’s internal developer platform. Develop golden paths for developer portals, local development, service templates, GraphQL, event-driven architecture, OpenAPI, and CI/CD workflows. Collaborate with platform and product engineering teams to drive adoption, improve engineering standards, and incorporate AI-enabled workflows. The role requires distributed systems expertise, strong Node.js or TypeScript skills, GraphQL experience, cloud infrastructure knowledge, and a product mindset.

Manage and prioritize a B2B SaaS customer portfolio across EMEA, driving adoption, retention, value realization, and account growth. Develop success plans, monitor customer health, deliver training and business reviews, identify churn risks, coordinate escalations, and partner with Sales and Support on expansion. As the first EMEA CSM, establish regional customer success practices, adapt playbooks, and contribute customer insights to product development.

Own end-to-end qualitative and quantitative UX research, including planning, participant recruitment, interviews, site visits, synthesis, and presentation. Translate user behavior into actionable product recommendations, influence cross-functional product decisions, champion customer empathy, and establish scalable research tools and processes. Use AI tooling and analytics data to accelerate research while maintaining rigor. The role focuses on maintenance technicians, facility managers, and operations teams using an AI-first B2B SaaS platform.

Coordinates field marketing events, user meetups, brand activations, and conference activities. Responsibilities include managing venues and vendors, attendee invitations, event logistics, follow-up, pipeline tracking, and collaboration with sales, design, content, and demand generation teams. The coordinator will independently own smaller events while supporting the flagship client conference and using performance data to improve future programs.

Coordinate and execute regional events, user meetups, brand activations, and flagship conference activities. Manage invitations, attendee lists, vendors, venues, run-of-show logistics, follow-up, and event performance tracking. Partner with Sales, Design, Content, and Demand Generation to deliver memorable experiences and generate pipeline. The role offers mentorship and a path toward independently owning larger events.

Manage end-to-end field marketing events, including trade shows, conferences, launches, and webinars. Coordinate vendors, venues, logistics, budgets, on-site execution, and post-event reporting. Partner with sales, product marketing, and marketing teams to align events with pipeline and revenue goals. Track event performance in Salesforce, Asana, and reporting tools, develop branded event materials, and provide data-driven recommendations. Requires 3+ years of event experience and approximately 30% travel in the United States and Canada.

Plan and execute regional events, user meetups, brand activations, and support the flagship customer conference. Manage invitations, attendee lists, vendors, venues, event logistics, and follow-up activities to generate pipeline. Track engagement and pipeline metrics, collaborate with sales, design, content, and demand generation teams, and progressively assume ownership of smaller events. The role requires 15% travel across the United States and Canada.

Coordinate and execute regional events, user meetups, brand activations, and portions of a flagship conference. Responsibilities include managing venues and vendors, attendee invitations, event logistics, follow-up, pipeline tracking, and collaboration with sales, design, content, and demand generation teams. The role will gradually take ownership of smaller events and contribute to flagship conference programming.

Lead complex, multi-phase MaintainX software implementations for enterprise customers across EMEA. Manage stakeholders, client expectations, project milestones, training, knowledge transfer, issue resolution, adoption, and long-term customer success. Provide workflow recommendations for maintenance and operations teams while collaborating with product, sales, and account management teams. The role requires strong communication, facilitation, technology adoption, and client relationship skills, with travel up to 20%.

Lead complex, multi-phase software implementations for enterprise customers across EMEA. Manage stakeholders, client expectations, milestones, change management, training, knowledge transfer, issue resolution, adoption, and long-term customer success. Advise customers on maintenance and operational workflows while collaborating with product, sales, and account management teams. The role requires strong communication, consulting, relationship management, technology adoption, and customer-facing implementation skills, with up to 20% travel.

Execute account-based marketing campaigns targeting expansion within existing enterprise and mid-market accounts. Manage paid LinkedIn and programmatic campaigns, coordinate webinars, events, email, and direct mail, maintain campaign and account data quality, brief creative teams, monitor performance, and optimize for pipeline quality. Partner with Sales, Customer Success, Events, and Content while developing targeted one-to-few and one-to-one account plays.

Provide high-level administrative support to executive leaders by managing complex calendars, global travel, meetings, events, correspondence, presentations, expenses, confidential information, and cross-functional communications. The role requires strong judgment, organization, discretion, and relationship-management skills while supporting office initiatives and improving workflows in a fast-paced global business.

Execute account-based marketing programs targeting expansion opportunities within existing enterprise and mid-market customers. Manage paid LinkedIn and programmatic campaigns, coordinate multichannel efforts, maintain campaign and account data quality, brief creative teams, monitor performance, and report on pipeline impact. Partner with Sales, Customer Success, Events, and Content teams while developing increasingly autonomous account-specific strategies.

Own execution of account-based marketing programs targeting enterprise and mid-market customer expansion. Manage paid LinkedIn and programmatic campaigns, coordinate webinars, events, email, and direct mail, maintain campaign and account data quality, brief creative teams, and report on pipeline performance. Partner with Sales, Customer Success, Events, and Content to develop targeted account plays and optimize campaigns for pipeline quality.