Jobs at Lyric (lyric.tech)

Own strategic enterprise customer relationships, driving adoption, retention, measurable value, and expansion. Lead success reviews and executive engagements, translate supply chain challenges into solution strategies, build prototypes in Lyric Studio, train customer teams, coordinate forward-deployed engineers, partner with Sales on growth opportunities, and relay customer needs to Product and Engineering. The role requires deep supply chain expertise, technical fluency in modeling, planning, or AI/ML, and strong executive relationship skills.

Provides Level 1 and Level 2 technical support for an enterprise AI SaaS platform, resolves customer issues, and communicates solutions clearly. Identifies recurring support patterns, improves documentation and workflows, and proposes automation opportunities. Partners with engineering, product, platform, and content teams to improve customer outcomes and support scalability. This remote rotational role offers exposure to Customer Success, Professional Services, and AI support.

Formulate supply chain decisions as optimization models and ship them as reliable production software. Responsibilities include developing LP/MIP, network flow, heuristic, and simulation models; improving model performance and feasibility; coding in Python; integrating solvers; validating AI/LLM tooling; and explaining business trade-offs to technical and non-technical stakeholders.

Own end-to-end Lyric deployment workstreams from planning through go-live. Manage project plans, meetings, timelines, budgets, risks, UAT, customer adoption, training, and post-launch monitoring. Partner with executives, engineers, and supply chain operators to translate business needs into platform solutions and ensure successful delivery.

Lead technical wins by designing solutions and conducting demos, create industry playbooks, and support sales cycles with strategic insights and customer engagement.

The Senior Visual Designer will create impactful visual narratives for presentations and marketing, shape brand identity, and collaborate with various teams to enhance company storytelling and visual communication.

As a Technical Pre-Sales Specialist, you will lead technical discovery, configure demos, and collaborate with teams to translate customer challenges into AI-driven solutions.

The Customer Success Business Partner at Lyric drives customer adoption and retention for strategic accounts, leveraging expertise in AI and supply chain operations.

Sell Lyric's enterprise supply-chain AI platform: own full land-and-expand deal cycle, generate pipeline, close enterprise customers, forecast and manage book, contribute to sales playbook and GTM strategy, and inform sales tools and workflows. Remote role with travel.

As a Product Designer at Lyric, you will design intuitive experiences for both the platform and application layers, focusing on complex data workflows and visualizations. Responsibilities include conducting user research, creating prototypes, and collaborating cross-functionally to enhance user-centered design for an AI supply chain platform.

Design and build core platform components for Lyric's supply chain automation, focusing on Kubernetes operators, IaC systems, and ensuring reliable, scalable infrastructure.