Jobs at Luxury Escapes

Manage high-volume inbound and outbound sales inquiries for luxury travel packages. Provide accurate service and pricing information, recommend suitable solutions, explain upgrades, follow up on leads, achieve sales KPIs, and resolve customer complaints. The role requires strong communication, customer-service, and phone-based sales skills, flexible availability across evenings and weekends, and a competitive, goal-driven approach.

Design, develop, and maintain APIs and microservices in a cross-functional team. Apply agile, TDD, and CI/CD practices, monitor system reliability, resolve issues, and provide technical leadership and mentorship while ensuring high-quality software delivery.

Drive product initiatives from ideation to launch to support global expansion. Define strategy to increase conversion and margin, translate strategy into requirements and prototypes, manage agile delivery, run experiments and A/B tests, analyze product metrics, and collaborate with engineering, design, and data teams.

Design user-centred experiences for complex digital products: research user needs, create wireframes/mock-ups/prototypes, run customer testing, iterate designs, and hand over detailed assets to engineering while collaborating with product and engineering stakeholders.

Build and ship high-quality React frontend features to improve the booking journey, run A/B tests and experiments, optimize performance, reliability and accessibility, integrate with microservices/REST APIs, use AI-augmented tools, contribute to CI/CD and testing, and mentor teammates.

Handle high-volume inbound sales calls to sell luxury travel packages, provide excellent customer service, recommend upgrades and solutions, follow up on enquiries, meet KPIs, resolve complaints or escalate, and contribute to team engagement and customer experience.

Own and report on Media, Marketing and Technology operating costs; lead budgeting, forecasting and month-end processes; manage purchase orders and procure-to-pay; support ERP implementation; strengthen cost control, approval workflows and reporting to drive commercial decisions and identify savings.

Manage end-to-end accounts payable for a multi-entity, multi-currency business: invoice processing, three-way matching, payment runs, supplier reconciliations, month-end close support, supplier queries, audit documentation, and support/testing for Oracle NetSuite implementation and process improvements.

Lead the Group month-end close and management reporting, oversee balance sheet reconciliations and consolidation, act as technical accounting escalation and auditor contact, manage and develop a team of five, guide ERP transition and stabilization, partner with Finance and IT to improve reporting and support wider finance functions and ad hoc projects.

Lead commercial strategy and day-to-day performance for the Cruise vertical. Own revenue, margin, partnerships, distribution, promotions, and product plans. Negotiate supplier agreements, use performance data to drive growth, partner with Marketing, Product and Ops to improve booking flows and customer experience, and represent the business at industry events to scale Cruise.

Lead commercial strategy and growth for the Cruise vertical, owning revenue, margin, partnerships, promotions, distribution, platform improvements, and cross-functional delivery. Negotiate supplier agreements, use performance data to drive decisions, build commercial processes, represent the company at industry events, and scale Cruise through improved operations and technology.

Lead commercial performance and growth of the Cruise vertical, owning revenue, margin, partnerships, promotions, distribution, marketing pipeline, platform improvements, forecasting and operational delivery. Negotiate supplier agreements, use performance data to drive decisions, and build processes and capabilities to scale cruise offerings while representing the business at industry events.

Lead and scale Luxury Escapes' global affiliate and partnership channel across APAC, Europe and the US. Own strategy, growth and optimisation of affiliate programs, identify and onboard partners, analyse performance against KPIs, negotiate and nurture partner relationships, align activity with commercial and marketing teams, report results, and support technical execution including tracking pixels, landing page updates and basic HTML.