Jobs at Luxury Escapes

Lead end-to-end product design across multiple channels for a travel platform. Translate user and business needs into wireframes, visual designs, prototypes, and customer-tested solutions. Collaborate with product managers, engineers, and stakeholders; communicate design rationale, incorporate feedback, and provide detailed engineering handoffs. The role requires strong product thinking, responsive design expertise, design systems knowledge, and advanced Figma skills.

Own the Information Security Management System and lead ISO 27001 certification and ongoing assurance. Manage security risks, control testing, audits, evidence, third-party assessments, privacy and PCI DSS compliance, incident coordination, security awareness, and customer assurance requests. Partner with executives, Engineering, IT, architecture, system owners, and external privacy advisors to maintain effective, documented controls and drive remediation.

Leads the product design team across people management, capacity planning, design quality, strategic direction, and delivery. Coaches and develops designers, supports recruitment, partners with Product and Engineering, and improves design operations. Contributes hands-on to complex web and app initiatives through research, user flows, high-fidelity designs, and prototypes. Oversees design systems, accessibility, experimentation, AI-assisted workflows, stakeholder alignment, and customer impact measurement.

Lead international lifecycle and CRM marketing across non-Australian markets, guiding members from signup to first booking and eventually repeat purchases, loyalty, and referrals. Own campaigns, incentives, segmentation, experimentation, dashboards, and performance reporting using Braze and customer data. Partner with Product, Analytics, Paid, Commercial, and regional teams to improve conversion, tailor offers, and adapt lifecycle programs as markets expand. Manage and develop a Marketing Coordinator while reporting international growth priorities to the CMO.

Own and improve corporate systems across identity, devices, Azure, Microsoft 365, networks, and security. Manage Entra ID, Fortinet infrastructure, Intune, Jamf, Defender, VPN, SD-WAN, and cloud authentication. Implement ISO 27001 controls, respond to security incidents, resolve complex issues, support service desk operations, automate access workflows, manage vendors, and mentor team members. The role is primarily in-person in Sydney with occasional travel to Melbourne offices and retail stores and occasional after-hours support.

Drive product initiatives from ideation to launch to support global expansion. Define strategy to increase conversion and margin, translate strategy into requirements and prototypes, manage agile delivery, run experiments and A/B tests, analyze product metrics, and collaborate with engineering, design, and data teams.