Jobs at Luxury Escapes

Manage high-volume inbound and outbound sales inquiries for luxury travel packages. Provide prompt, professional customer service, recommend suitable packages and upgrades, follow up on leads, resolve complaints, and own customer sales outcomes. The role requires phone-based sales ability, strong communication, attention to detail, KPI performance, flexible evening and weekend availability, and a customer-focused approach.

Lead the vision, strategy, and execution of growth-focused travel products. Manage the full product lifecycle from identifying customer problems through delivery, measurement, and optimization. Collaborate with engineering, commercial, finance, marketing, and design teams, translate complex concepts into technical requirements, define success metrics, and use experimentation and customer insights to drive outcomes. AI product experience, SQL, and statistical analysis of A/B tests are beneficial.

Manages tourism board partnerships by driving new business, growing revenue, securing cooperative marketing investment, and negotiating high-value agreements. Develops tailored proposals, commercializes company media and digital assets, monitors travel market trends, and builds long-term relationships with tourism boards, destination marketing organizations, agencies, and travel businesses. Collaborates with internal teams to deliver campaigns and represents the company at industry events.

Sell luxury travel packages in a high-volume retail environment through face-to-face, phone, and electronic customer interactions. Provide package information, pricing, upgrades, prompt follow-up, tailored solutions, and complaint resolution. Meet sales KPIs, manage multiple inquiries professionally, and deliver exceptional customer service while working collaboratively across flexible weekend and evening shifts.

Own the brand marketing calendar and lead integrated B2C campaigns from briefing through launch. Coordinate creative, performance, commercial, CRM, Studio, Content, and external partners while managing timelines, risks, deliverables, events, activations, partnerships, and photoshoots. Provide creative direction, maintain brand consistency, support influencer initiatives, and connect brand activity to audience growth, customer engagement, and commercial outcomes.

Manage high-volume inbound and outbound sales inquiries for luxury travel packages. Provide accurate service and pricing information, recommend suitable solutions, explain upgrades, follow up on leads, achieve sales KPIs, and resolve customer complaints. The role requires strong communication, customer-service, and phone-based sales skills, flexible availability across evenings and weekends, and a competitive, goal-driven approach.

Design, develop, and maintain APIs and microservices in a cross-functional team. Apply agile, TDD, and CI/CD practices, monitor system reliability, resolve issues, and provide technical leadership and mentorship while ensuring high-quality software delivery.

Drive product initiatives from ideation to launch to support global expansion. Define strategy to increase conversion and margin, translate strategy into requirements and prototypes, manage agile delivery, run experiments and A/B tests, analyze product metrics, and collaborate with engineering, design, and data teams.

Build and ship high-quality React frontend features to improve the booking journey, run A/B tests and experiments, optimize performance, reliability and accessibility, integrate with microservices/REST APIs, use AI-augmented tools, contribute to CI/CD and testing, and mentor teammates.

Lead the Group month-end close and management reporting, oversee balance sheet reconciliations and consolidation, act as technical accounting escalation and auditor contact, manage and develop a team of five, guide ERP transition and stabilization, partner with Finance and IT to improve reporting and support wider finance functions and ad hoc projects.