Jobs at Luxury Auto Group

Oversee the automotive dealership sales department, including recruiting, training, coaching, performance management, deal negotiation, inventory control, trade-in appraisals, pricing, finance structuring, compliance, and customer satisfaction. The role leads sales strategies, monitors CRM and dealership technology, drives revenue and gross profit, resolves complaints, and ensures the team meets sales goals and manufacturer and legal requirements.

Sell new vehicles by prospecting leads, building customer relationships, conducting test drives, structuring deals, completing deliveries, and providing after-sale service. Maintain knowledge of inventory, vehicle features, and promotions while meeting sales goals and delivering a high-quality customer experience. The role requires weekend and variable-hour availability, a valid driver’s license, clean driving record, insurability, communication skills, and authorization to work in the United States.

Provides in-person IT support across dealership locations, including user assistance, onboarding and offboarding, hardware installation, troubleshooting, ticket documentation, vendor coordination, emergency outage response, IT projects, security protocol enforcement, inventory management, and technical documentation.

Welcomes dealership clients, manages the reception area and amenities, records customer contact notes in the CRM, maintains an upbeat professional presence, addresses concerns, de-escalates issues, and coordinates with management and departments to deliver an excellent customer experience.

Manage vehicle financing and insurance products, explain warranties and dealership procedures, secure loan and lease approvals, maintain lender relationships, ensure regulatory compliance, train sales staff on finance programs, coordinate with service, address customer issues, and meet dealership KPIs.

Service Advisor responsibilities include greeting dealership clients, listening to vehicle concerns, conducting walk-arounds and test drives, documenting service needs, communicating with technicians and customers, recommending maintenance and additional repairs, providing updates, explaining completed work and charges, and resolving post-service concerns while maintaining customer satisfaction.

Greet and assist dealership clients, maintain reception coverage, record customer contacts in CRM, support sales team tasks, handle review responses, and follow company policies to ensure excellent customer service.

Sell new and pre-owned vehicles by understanding product features, building rapport, following up with leads, completing sales profitably, and using the dealership CRM for phone/email/text outreach. Participate in training and maintain vehicle inspection and customer service standards.

Sell new and pre-owned vehicles while meeting profit, volume, and customer satisfaction targets. Prospect, follow up on leads, demonstrate vehicles, conduct test drives, deliver vehicles and explain features/warranty, maintain CRM records, coordinate with service, and comply with laws, safety protocols, and dealership processes.

Greet and assist customers, manage the showroom waiting area, answer phones, maintain customer contact notes in the CRM and the "up-list", multitask in a fast-paced environment, de-escalate issues, and communicate with management and departments to deliver a first-class customer experience.